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The relentless march of end user organizations toward cloud services continues, despite long-standing fears about information security, the lack of visibility into cloud provider security controls, and the shortcomings of controls available to those who utilize cloud services. And while more and more security-as-a-service (SaaS) solutions and application programming interfaces (APIs) are becoming available, many cloud service providers just aren't moving fast enough to address today's enterprise needs. Read …

Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer. Download this eBook. Learn how you can: Design a successful digital customer engagement strategy Provide agents with a 360-degree view of the customer across all digital channels and voice Deliver …