Latest Database Articles

Speed. Agility. Flexibility. There are the big drivers behind most organizations' move to the cloud for their test/dev environments. Freed from the shackles of physical, on-premises infrastructures means test/dev teams can be incredibly fast, both in standing up and tearing down test beds. They can manage version control and they can share work between teams faster ever than below. Read this white paper to learn how your business can respond faster to the rapidly changing needs of customers with a cloud-based …

Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer. Download this eBook. Learn how you can: Design a successful digital customer engagement strategy Provide agents with a 360-degree view of the customer across all digital channels and voice Deliver …