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Despite the popularity of cloud software, many companies are reluctant to move their contact centers to the cloud. This white paper breaks down cloud architecture, the benefits of cloud and the difference between cloud and on-premise systems. It's a helpful resource for companies who are curious about cloud contact center software but have reservations. It offers practical explanations, extensive research and a guide to selecting the right cloud contact center vendor.

Contact center infrastructure vendors continue to integrate their multichannel capabilities to develop ''omnichannel'' solutions, while enhancing their cloud delivery capabilities. Gartner Magic Quadrant reports evaluate contact center solution providers based on completeness of vision and ability to execute. As you are looking to modernize your existing on premises contact center solution or considering cloud as an alternative, check out these Gartner Reports for strengths and cautions to consider when …