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Gaining a competitive advantage in the modern marketplace requires an infrastructure that allows for the secure execution of data and analytics, cloud, social, and mobile technologies. Perhaps one of the most significant trends among technologically visionary companies is the drive to unite infrastructure and security teams. With functional alignment across these teams, organizations unlock performance and reliability through a proactive threat detection and mitigation approach. With this alignment in mind, …

Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer. Download this eBook. Learn how you can: Design a successful digital customer engagement strategy Provide agents with a 360-degree view of the customer across all digital channels and voice Deliver …