Latest Drag & Drop Articles

Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer. Download this eBook. Learn how you can: Design a successful digital customer engagement strategy Provide agents with a 360-degree view of the customer across all digital channels and voice Deliver …

One of the country's marquee events, Microsoft's annual event 'Ignite' lights up various major cities, with an average attendance of over 30,000. In 2016, the Microsoft Learning group had several mandates to incorporate different campaigns and programs into the event, under a defined budget, with limited resources, and of course, under tight timelines. Read this case study to learn how Microsoft was able to use cloud-based tools to aggregate, organize, display, and distribute content quickly, and at scale, …