696 captures
20 Mar 2019 - 15 May 2026
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About this capture
TIMESTAMPS
The Wayback Machine - https://web.archive.org/web/20230324170618/https://journalssolutions.sagepub.com/support/home
Welcome
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Solutions
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Knowledge base
SAGE Journals General FAQs
FAQs
15
Is there a user guide for SAGE Journals
How do I order a single journal issue?
What off-campus access methods (remote access) does SAGE Journals offer?
Can I read COVID-19 related articles?
Who should I contact for sales queries/post-sales support?
View all 15
SAGE Journals Knowledge Base
1
SAGE Journals Knowledge Base
SAGE Journals Redesign September 2022
5
Where can I learn more about the newly redesigned SAGE Journals platform? Title
Are there any site features being retired with September 2022 redesign?
Are there any known issues related to the September 2022 redesign?
As a librarian, are there any important details I should be aware of due to the redesign?
Is there a list of new changes due to the September 2022 redesign?
SAGE Journals author, reviewer, editor and research resources
Editor
11
How do I get more information as an editor?
I am interested in publishing a special or themed issue in my journal – how do I go about it?
I am an editor of a SAGE journal – how do I access my journal content online?
Where can I find resources for Editors on ethics approval and informed consent/animal welfare statements?
How do I attract and publish high quality content?
View all 11
Reviewer
10
Where can I find out more about being a reviewer?
How can I express my interest in reviewing for one of SAGE’s journals?
Where can I find guidance on how to approach a peer review?
How do I find out more about a journal I have been asked to review for?
Where can I find SAGE’s ethics and responsibility policies for reviewers?
View all 10
Publishing Open Access
27
What is open access?
How much does it cost to publish my article Open Access?
What are SAGE's Open Access initiatives?
What is a gold open access journal?
Does SAGE offer discounts or exemptions for Open Access publishing fees?
View all 27
Finding SAGE journals information
14
Where can I see a list of published journals?
How can I find out more about SAGE journals that are indexed in the Social Science Citation Index (SSCI) and the Sciences Citations Index (SCI)?
I'm interested in publishing a new or preexisting journal with SAGE, where do I start?
What are SAGE's new journals and changes?
How do I stay up to date with SAGE news and research?
View all 14
Submitting to a SAGE journal
9
How do I find the appropriate journal for my manuscript?
How can I make a submission to a specific journal?
How can I check the status of my submitted paper?
I have forgotten my SAGE Track submission system log in
Where can I find information on complying with funding body requirements?
View all 9
SAGE journal production, publication, post-publication
11
What does journals production involve?
Can I make changes to my published article?
The journal I published in is indexed in PubMed, when can I expect my article to appear in PubMed?
The journal I published in is indexed in Web of Science, when can I expect my article to be indexed in Web of Science?
How do I deposit NIH-funded research to PubMed Central (PMC) and what version can I use?
View all 11
Managing your SAGE Journals institutional account (administrator only)
Onboarding
0
Administrator Portal
19
SAGE Journals redesign - what do I need to know?
How do I set up OpenAthens?
How do I create an OpenAthens WAYFless URL?
How do I set up Shibboleth?
How do I create a Shibboleth WAYFless URL?
View all 19
COUNTER Usages
16
How do I run a COUNTER 5 report?
What are the main differences between COUNTER 4 and COUNTER 5?
How have the metrics changed?
Is SAGE Journals COUNTER compliant?
How will SUSHI Reporting be effected under the R5 changes?
View all 16
Technical Support
4
I cannot access a title from a package but all other titles are available.
Shibboleth or Open Athens error message
EZproxy common queries
I have forgotten my administrator username and password, what do I do?
Discoverability
6
Where can I see the access entitlements of my institution?
Does SAGE provide MARC records for its journals?
How often are the SAGE packages updates with the vendors?
My package or collection does not appear on the Discovery system, what do I do?
How do you handle journal title changes?
View all 6
Access Control Methods
0
Accessing SAGE Journals content
Logging in as an individual
0
Logging in through my library/institution
2
Can I connect with my institution’s subscription access while off campus (remote access)?
How to Access Content My Institution Subscribes To?
Logging in as a SAGE journals society partner or member
7
How do I activate my society membership?
Who do I contact for technical issues with our members access?
My society is not in the drop-down list
How do I update my contact or address details?
Google Chrome referral access issues
View all 7
I need help logging in
5
How do I reset my password?
How do I change my SAGE Journals password?
Link on verification email is not working
Society partner member - I tried to reset my password but have not received a verification email
How do I clear my browser cache?
Subscribing and renewing your SAGE Journals subscription
Individual subscribers to single journals
25
Where can I find subscription information and pricing?
How do I view or change my subscriptions information?
How do I amend my order?
What journal format options are available?
When does my subscription end?
View all 25
Institutional subscribers to single journals
2
What is your multi-site policy?
What perpetual access is my institution entitled to?
Subscribers to SAGE journal packages
4
What titles are included in your packages?
Why have I received an invoice for a hosting fee?
I need a quote for my renewal to a package. Who should I contact?
What is your policy for offering Deep Discount Pricing rate print subscriptions?
SAGE journals society partner or member
3
How do I renew my membership subscription to the International Sociology of Sport Association (ISSA journal)?
I want to cancel my print subscription and only receive online access
How do I cancel my current subscription as a society member?
Purchasing an individual article or issue (PPV)
4
What is the Pay-per-view feature on SAGE Journals? How do I use it?
I am having trouble submitting my order for a pay-per-view article
I am being charged tax on my pay-per-view article purchase, but I should be exempt, what should I do?
I am not able to access the pay-per-view article I purchased
Subscription agent information
3
How do I place an agency order?
What is the standard agency discount?
SAGE Journals Renewal Portal - Subscription Agents
Researching on SAGE Journals
Functionality
2
How do I use the platform?
How do I set up a profile?
Accessibility
2
Do you have information on accessibility?
SAGE Journals accessibility questions/WCAG 2.1 compliance information
Content (article metrics, open access information etc)
3
What are SAGE's highly ranked journals?
How can I stay up-to-date with the latest journals, books and digital content?
How do I report missing content?
Contact us
Customer Services
0
Library Support
0
Technical Support
1
Technical support
Society Support
1
Contact SAGE with Society membership questions
Editorial Support
1
Contact information
SAGE Publishing General Information
General
2
What digital products and resources are available?
What is SAGE's privacy policy
Help Desk Software
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