Handled Chat

Most chat widgets help a human agent respond faster. Handled is different: it’s an AI that handles the conversation itself. It qualifies sales leads the moment they arrive, and answers customer support questions instantly using your own FAQs and policies, without needing a person at the keyboard. It works around the clock, hands off to a real person whenever a conversation genuinely needs one, and captures visitor details for every qualified lead.

This plugin adds the Handled chat widget to your site. It does not include any chat logic itself: your site sends visitor messages to Handled’s own servers at handled.support, which is where the AI, your FAQs, and your escalation contacts are configured.

You need a Handled account to use this plugin. Sign up for a free trial at handled.support, then find your tenant slug and instance key on the Widget Config page of your dashboard.

Features

• Qualifies sales leads and routes them to your team
• Answers support questions from your own FAQs and policies
• Hands off to a real person whenever a conversation needs one
• Works on any WordPress site, WooCommerce or not

External service

This plugin connects to Handled (handled.support), a third-party service operated by Sonic Blue Tech Ltd. Chat conversations are processed on Handled’s servers, not on your own site. See Handled’s Terms & Conditions and Privacy Policy for details on how conversation data is handled.