Problem logging into the iOS WordPress app

  • marijn390

    (@marijnvdgruiter)


    2 weeks, 4 days ago

    Since this week, I have been having a problem logging into my self-hosted website using the WordPress iOS app. When I enter the site URL, I get a login screen. I enter my details here, and then I am asked to generate an app password. When I do this, I get the error “site details cannot be loaded in wordpress”. I have checked everything, such as the xmlrpc and the json, but everything is accessible. Therefore, I am unable to log in normally.

    If I pair my Jetpack, it works. If I then unpair the site and add it to the app via another method, I am able to pair the site because I don’t get a prompt for the app password. Is this a bug in the app, or is there something wrong with my site? I have also deactivated all plugins, but nothing helps.

Viewing 2 replies - 1 through 2 (of 2 total)
  • fujifika (a11n)

    (@fujifika)

    2 weeks, 4 days ago

    Hi there,

    What you’re experiencing appears to be related to a newer authentication flow (application passwords) being rolled out for self-hosted site connections in the iOS app. The team is actively working on this, and there are some known edge cases still being ironed out.

    That said, if you reach out to us directly through our contact form, then we can take a closer look at your specific site setup and account. Make sure to include the site URL as well in the message.

    Thanks!

    lastsplash (a11n)

    (@lastsplash)

    2 weeks, 1 day ago

    Hi @marijnvdgruiter –

    We’ve received your ticket via email and will continue supporting you via email.

    Internal Reference: 10984209-zen

Viewing 2 replies - 1 through 2 (of 2 total)

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