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The Workplace

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    Why can't you leave your desk? What is causing you to stay there? If your job is IT support, isn't that the only thing you should do? Commented Feb 20, 2018 at 17:50
  • 8
    I don't see the two most important things mentioned in your question. 1) what are your customer service duties/requirements from the business, and 2) what (if any) agency do you have to set such policies? Both of those things are necessary considerations to a good answer. I'm personally fond of the adage that not every customer's business is worth it (it frequently costs more to provide a product or service to a customer than you can make in profit off them, in which case, they may not be worth having as a customer), but if/when my bosses disagree with that math, I provide my services anyway. Commented Feb 20, 2018 at 19:51
  • 4
    ...and now that I think about it, your question doesn't include anything about you've tried so far to address this, which is problematic. Commented Feb 20, 2018 at 19:56
  • 9
    @Orphevs OK, to summarize: you work in a university library that provides services mostly to students and you're the help desk. I'd assume you're there to support the library staff, not so much the customers? And some random elderly guys (=probably not students?) walk in, try to work on the computers, call you on the phone and shout at you for not helping them with uploading the algorithm and not coming to their desk? And it's so bad that security had to be involved several times? Commented Feb 21, 2018 at 8:25
  • 3
    Then if a machine on another floor is broken, who the heck supports it? Who clears a paper jam? Who plugs back in an unplugged cable? Whoever that is, if eyeballs on screen are required, refer the problem out to them. And eyeballs on screen are required, you can't support windows by talking about it. Unless you're Indian. Are you from Indiana? Commented Feb 23, 2018 at 16:34