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    Comments are not for extended discussion; this conversation has been moved to chat. Commented Feb 22, 2018 at 16:33
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    “Let them tell their whole story” I think OP mentioned there are other customers in line. Commented Feb 25, 2018 at 13:59
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    @AndreaLazzarotto: true, but trying to prevent someone from doing something that they are determined to do will generally take longer than just letting them do it. Commented Feb 26, 2018 at 4:56
  • @AndreaLazzarotto There are always other customers in line. Treating them all with care and respect is good customer service, good business, and good-hearted. Commented Feb 26, 2018 at 5:22
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    @ToddWilcox if you let the customer in front of me spend 20 minutes telling the story of their life which is totally irrelevant to their tech issue, you are not treating me with respect. Commented Feb 26, 2018 at 12:13