Timeline for How to handle incompetent/aggressive customers incapable of describing a problem?
Current License: CC BY-SA 3.0
4 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| Feb 21, 2018 at 13:52 | comment | added | Andrew Morton | Try very hard not to accidentally imply that they're stupid. - I think that sentence would be better without the accidentally in there as I read it as if it would be permissible to deliberately imply they're stupid. | |
| Feb 21, 2018 at 12:00 | comment | added | AllTheKingsHorses | @RuiFRibeiro Indeed, the library manager may not be interested in... managing their employees (telling them what to work on and what not). But then the environment is so dysfunctional that the OP needs a crash course in manipulative office politics asap... or maybe a saner job. | |
| Feb 21, 2018 at 11:15 | comment | added | Rui F Ribeiro | This is quite a good approach IMO...albeit your typical library manager might not be interested on the subject. It should also not be the role of the library assistant to teach IT to users. | |
| Feb 21, 2018 at 8:54 | history | answered | AllTheKingsHorses | CC BY-SA 3.0 |