Support

Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3, archive 4, archive 5 and archive 6 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

If my subscription for updates has expired or is canceled, will the plugin continue to work?

Yes, the plugin will continue to function as before, but you won't receive free updates for Booking Calendar.

While the plugin should work with your current WordPress version, there is a potential risk of conflicts with future WordPress updates. We can't predict the changes in future WordPress updates, and older plugin versions may experience issues.

To ensure the best performance, prevent potential compatibility or security issues, and keep your bookings safe, we strongly recommend keeping your Booking Calendar up-to-date and maintaining an active subscription for the latest updates and support.

Upon the initial purchase of the plugin, you can request free updates for your Booking Calendar version (if updates available) within 6 months after initial purchase of plugin. Additionally, alongside this purchase for receiving the latest update, you can activate an optional subscription at a discounted rate.

Optional Subscription for Updates:

1) When purchasing the plugin initially, you have the option to select or deselect an optional subscription for updates and support, billed every 6 months. For the first 6 months after the initial purchase, updates are provided for free. You can cancel this subscription at any time.

2) If you did not select the subscription for updates and support during the initial purchase, or if your subscription was canceled or expired, and you later need to extend the period of support and updates for the next 6 months, it will cost 50% of the original cost of the Booking Calendar version, without any additional discounts applied. Additionally, the system offers further discounts for subsequent subscription charges every 6 months.

However, the initial charge for this update is 50% of the original Booking Calendar cost ( without any additional discounts applied ).

You can request the latest update of the Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $5 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $10 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $15 than difference in cost between 2 versions.

Booking Calendar offers a range of versions and editions to suit different needs. It's important to distinguish between the versions, which determine the functionality, and the editions, which specify the number of websites on which you can use the plugin.

Editions:

Each version can be obtained in different editions, which dictate how many websites you can use the plugin on. The editions include:

Single Site Usage: This edition allows installation and activation on a single, specific website. It's suitable for those who have only one website to manage.

Developer Edition: With the developer edition, you can install and activate the plugin on up to 2 different websites. This is useful for testing on a developer server and a live website.

Multi-Site Usage: The multi-site usage edition enables installation and activation on a maximum of 5 different websites, making it suitable for businesses with multiple online platforms.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch the video guides, check the FAQ, and review previously answered solutions in the plugin support forum before submitting a new question.

If you still have questions about configuring the plugin, you can contact us via support email or through the support forum. Support is available only through email or the support forum. We do not offer assistance via phone or video/audio calls.

Please note that you will receive a response within 24 hours. Typically, our response time is 2-3 hours during working hours (10:00 AM - 6:00 PM UTC+2). If you don’t see a response, please check your SPAM folder, or ensure you contacted us from a valid email address.

We can help with specific questions related to configuration or troubleshooting.

When reaching out, please provide detailed information about your issue. Avoid vague descriptions like "it doesn't work." We can't assist with general questions. Instead, explain the exact issue you're facing or the specific configuration you need help with.

We expect all support requests to be kind, helpful, and respectful. Any violation of this may result in the discontinuation of support for that individual.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Kindly wait for an answer to your original email before submitting new questions.

Please note that we cannot use login credentials to access your website for testing or configuration purposes. Instead, please provide screenshots or videos of the issue you are experiencing, along with a detailed explanation of how to reproduce the problem.

What support do we NOT provide:

  • We do not provide full configuration on the customer's website.
  • We do not provide any customization of source code.
  • We do not provide HTML, CSS, JavaScript, PHP coding for the Booking Calendar files or any forms in the plugin settings. This is the responsibility of your web developer.
  • We do not provide WordPress usage training/teaching, configuration of WordPress websites, or server configuration.
  • We do not provide training/teaching on HTML, CSS, JavaScript, PHP, or other programming languages.
  • If you have custom code and experience issues, we cannot debug your code or search for mistakes. This is the responsibility of your web developer.
  • We cannot assist with questions related to the functionality or configuration of other services or systems. Please seek help from the relevant support team for those services. Our support is focused on the "Booking Calendar" plugin only.

Please be sure to check the terms and conditions for the plugin usage and the support we provide.

We may discontinue support and cancel the active subscription (if applicable) for "support and updates" if the customer violates the plugin's terms and conditions or our support policy, or for other reasons, such as dishonesty, making accusations, or engaging in aggressive or disrespectful communication, among others.

You will receive support and the ability to request free updates for 6 months after initial purchase. After this period, if you do not have active subscription for support and updates and you need it for the next 6 months, it will cost 50% of the original Booking Calendar version cost (original cost – it is cost of Booking Calendar excluding any discounts).

Updated 2025-02-09


  1. Hello,
    I am using business large and would like the calendar to show as 'places limited' and to show these dates as amber/yellow on the calendar when the booking resource reaches 4 out of the 6 available places booked. Is this possible?
    Many thanks

    • Hello.
      Such functionality available in the Booking Calendar Business Small or higher versions.
      You can activate it on the WP Booking Calendar > Settings General page in “Auto Cancellation / Auto Approval” section.
      Kind Regards.

  2. Hi
    I'm using the free plugin. How do you remove/hide/disable the the footer link below the calendar?

    • Hello.
      Please open the WP Booking Calendar > Settings > "Advanced" > Advanced Option section and then click on the "+ Show settings of powered by notice" and toggle options there. Save changes.
      Kind Regards.

  3. I have installed the latest version 10.15.4 and it completely broke my WordPress site. If I disable the plugin, site works fine again.
    Please advise!
    Current version: 6.9.4, all plugins up to date.
    LifestyleVersion: 0.2.0 This is a child theme of Omega.

    • Hello.
      1) Please clear all minified CSS and JavaScript files, as well as any cached pages or posts.
      Additionally, ensure that you clear your browser cache before testing the site again.
      2) Otherwise please send the exact link to your page with the booking form, where you are having the issue.
      Thank you.

  4. hello, how can I solve this so that the checkbox part of the booking form has 2 linked words in the text, one takes me to the data protection information page, the other to the general terms and conditions?

    • Hello.
      It is possible to configure it in the paid versions of Booking Calendar via the "Advanced Mode" on the WP Booking Calendar > Settings > Forms Builder page.
      Find more information at this page: https://wpbookingcalendar.com/faq/setup-terms-checkbox/

      For the Visual Form Builder, we will add this possibility in the future updates of plugin. Hope it's will come ASAP.
      Kind Regards.

      • hank you, I did it this way:

        [checkbox* terms "I accept"] Privacy PolicyandTerms and Conditions

        But instead of the usual blue and underlined text, it became an underlined word and the word "and" in between it also became a different thickness and size. I have the paid plugin installed.

      • hello,
        an update has just been released, it includes a new form editor template, is linking data protection words now available here? there is a section that refers to this Appearance, you can enter css calss and html id there, but it didn't work for me, is there any help with this?

        • Hello,

          If you are specifying a CSS class for your trigger actions, please send a screenshot of your current configuration and explain what you expect to see on the front-end. Additionally, please provide the exact link to the page where the booking form is located so I can investigate the issue.
          Please send all this info to support @ wpbookingcalendar.com
          Kind Regards.

    • Hello.
      If you have several custom booking forms, then please be sure that you added that shortcode and checking this option of the same custom booking form.
      Otherwise please be sure to use the latest update of Booking Calendar. You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
      Kind Regards.

  5. Hi,

    I am using WP Booking Calendar Business Medium on an Elementor site with Polylang.

    The issue:
    When a booking is made through a shortcode on a translated page (e.g., French), the booking is saved in the backend as "Default Language" (Dutch), instead of the specified language in the shortcode.

    My setup:

    Shortcode used: [booking resource_id=6 lang=fr_FR options='...'] (I have tried with and without quotes).

    Emails: My email templates use [lang=fr_FR]...[/lang] tags. These work perfectly if I manually change the language of a booking to "French" in the Booking Listing.

    Troubleshooting done: - Placed the lang parameter at the start of the shortcode.

    Excluded all booking scripts from Autoptimize.

    Verified that Polylang locale for French is indeed fr_FR.

    Problem:
    The plugin seems to ignore the lang parameter from the shortcode when it's rendered within an Elementor widget. It defaults to the site's main language (NL) every time.

    Is there a specific setting I need to toggle to ensure the shortcode parameter overrides the global site language, or is there a conflict with how Elementor processes the shortcode?

    Any help would be appreciated!

    • Hi Tessa,

      1. The "lang" parameter is not supported in the booking shortcode.

      Shortcode used: [booking resource_id=6 lang=fr_FR options='...']

      You can find more details on supported parameters here: https://wpbookingcalendar.com/faq/shortcode-booking-form/

      The lang shortcode possible to use in the Advanced Mode (Code) in booking form on the WP Booking Calendar > Settings > Forms Builder page. But it is not required if you will create several custom booking forms in several languages.

      2. With the latest update 10.15.4, you can create separate custom booking forms for different languages. You can then insert the specific language form into the corresponding page. Please refer to the shortcode documentation for instructions: https://wpbookingcalendar.com/faq/shortcode-booking-form/
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      3. Regarding your email templates, the lang tags are working as designed. In the current version, you must manually change the language in the Booking Listing page before approving or taking other actions.

      Kind Regards.

  6. Hello,
    I own a vacation rental home that accommodates 24 to 30 guests and features an indoor pool. The pool is heated, and guests can request whether they would like it heated. This choice is factored into the overall cost to help recover the expenses for heating the pool.

    In my WP Booking Calendar, there is an option for guests to select whether they want the pool to be heated or not, with a radio button for 'Yes, heat the pool' and 'No, do not heat the pool.

    In the Prices section, under Configure Duration-Based Costs, I have established three cost structures for a one-time fee per booking, based on the season in which the property is rented. These are set up in the Duration Configuration:
    1. Together 1/days 150 $ for all days! Winter Pool Heating
    2. Together 1/days 75 $ for all days! Spring/Fall Pool Heating
    3. Together 1/days 25 $ for all days! Summer Pool Heating

    My question is two-fold:
    1. How can I display the pool heating cost separately on the form? Currently, in my code, the heating cost is included with the rental using the "original_cost_hint."
    I would like to show these two costs separately.

    Currently, Shortcode is:
    i. Rental Cost: [original_cost_hint]
    ii. Total Cost: [cost_hint]

    2. How can I turn off the pool heating fee based on the Radio button selection requesting the pool not to be heated?

    Thank you,
    Regards,
    Perry

    • Hello.
      1) Your costs configuration on the WP Booking Calendar > Prices > Prices > Duration-Based Costs page will work only if you activated single day selection mode (so users can select only one date). Otherwise you need to configure costs on the WP Booking Calendar > Prices > Prices > Seasonal Pricing page.

      2) Additional cost for "heating pool" you can configure on the WP Booking Calendar > Prices > Form Options Costs.
      But before that you need to add the radio-button selection with options: "Yes, heat the pool" and "No, do not heat the pool." on the booking form on the WP Booking Calendar > Settings > Booking Form page.

      Check more about this feature here: https://wpbookingcalendar.com/overview/#additional-cost
      Check this FAQ guide about configuration of additional costs based on time duration: https://wpbookingcalendar.com/faq/configure-additional-costs-for-time-duration/ You can use the same method to configure additional costs for any selected options in select boxes or checkboxes in your booking form.

      Regarding cost_hints:
      You can show cost hints separately for the each items, that have additional cost at Booking > Resources > Advanced cost page. For example, if you have configured additional cost for my_tax option at Advanced cost page, then in booking form you can use this shortcode [my_tax_hint] to show additional cost of this specific option. Add "_hint" term to name of shortcode for creation hint shortcode.
      Kind Regards.

      • Thank you very much for your prompt reply. I will look into your suggestion.

        Your assistance is greatly appreciated.

      • Hello, I wanted to provide an update on my previous query regarding charging an additional fee for heating the pool if required.

        I created a hidden checkbox that evaluates the season type. Depending on the season, it applies the appropriate pool heating fees based on the Advanced Cost Settings rates I used for Pool Heating. This method ensures that the correct fee is applied according to the dates selected from the calendar and the corresponding season.

        I'm facing a challenge with a feature that includes a radio button to indicate whether pool heating is required: "Yes" or "No." Is there a way to evaluate the user's response so that if they select "No," the applicable fee is canceled?

        Checkbox Shortcode

        [condition name="Pool Heating" type="season" value="Summer Pool Heating"]
        [checkbox pool default:opt_summerpool "SummerPool@@opt_summerpool" "WinterPool@@opt_winterpool" "SpringFallPool@@opt_springfallpool" "NoPool@@opt_nopool"]
        [/condition]

        [condition name="Pool Heating" type="season" value="Winter Pool Heating"]
        [checkbox pool default:opt_winterpool
        "SummerPool@@opt_summerpool" "WinterPool@@opt_winterpool" "SpringFallPool@@opt_springfallpool" "NoPool@@opt_nopool"]
        [/condition]

        [condition name="Pool Heating" type="season" value="Spring / Fall Pool Heating"]
        [checkbox pool default:opt_springfallpool
        "SummerPool@@opt_summerpool" "WinterPool@@opt_winterpool" "SpringFallPool@@opt_springfallpool" "NoPool@@opt_nopool"]
        [/condition]

        • Please try to use this configuration:

          
          [condition name="Pool Heating" type="season" value="Summer Pool Heating"]
            [radio pool "Yes@@opt_summerpool" "No@@opt_nopool_summerpool"]  
          [/condition]
          [condition name="Pool Heating" type="season" value="Winter Pool Heating"]
            [radio pool "Yes@@opt_winterpool" "No@@opt_nopool_winterpool"]  
          [/condition]
          [condition name="Pool Heating" type="season" value="Spring / Fall Pool Heating"]
            [radio pool "Yes@@opt_springfallpool" "No@@opt_nopool_springfallpool"]    
          [/condition]
          [condition name="Pool Heating" type="season" value="*"]
            <div style="display:none;">
          	  [radio pool "Yes@@opt_summerpool" "No@@opt_nopool_summerpool" "Yes@@opt_winterpool" "No@@opt_nopool_winterpool" "Yes@@opt_springfallpool" "No@@opt_nopool_springfallpool"]  
            </div> 
          [/condition]
          
  7. Hi, I am using the free version. We are located in Germany and therefore I need the following information to update our Privacy Policy.
    1. which personal data is stored by third parties,
    2. who these third parties are (company names, address details),
    3. whether an order processing agreement (AVV) is concluded with this third party, and
    4. where further information on data protection regarding the tool (e.g. URL of a website) can be found, including, if applicable, the AVV.

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