Cresta

Every second a contact center agent spends searching for answers is a delay for the customer. And when knowledge lives across multiple systems, those delays add up fast! Join Demi-Shay (Watchorn) Baker and Mike Robinowitz to see how Cresta’s Knowledge Agent removes that friction by surfacing accurate, context-aware answers, without manual searching. 🗓️ Thursday, April 9 ⏰ 10 AM PT / 1 PM ET 👉 Save your spot: https://lnkd.in/ebsvh6y4

Many organizations are investing in AI, but scaling it across the enterprise remains a challenge. In this executive fireside chat featuring George Westerman of MIT Sloan School of Management, alongside leaders from Cresta and Five9, you'll learn how leading enterprises are moving beyond experimentation to drive meaningful business outcomes with AI. We’ll also explore: ☑️ Why many AI initiatives stall before delivering value ☑️ How organizations are scaling AI across customer operations ☑️ The emerging model of human + AI collaboration ☑️ Practical insights for turning AI experimentation into enterprise impact https://bit.ly/4tfUpqj #PartnerPowered

Cresta #OnTheRoad: March Recap 📸 From customer visits to team offsites and field events, Cresta was on the move all month long! Swipe for some candid moments of our team on the road ⬇️

Fintech Meetup 2026, here we come! 🎰 Here's where you can catch Cresta in Vegas: ✨ Booth 835 📅 March 30 – April 1 📍 Mandalay Bay We help financial services organizations deliver better customer experiences and drive stronger outcomes from every interaction. Want to improve client satisfaction and gain real-time visibility into your conversations? Connect with our team onsite! #fintechmeetup #fintechmeetup2026

AI agents in production aren’t "single model" calls; they’re complex, multi-step systems. And without visibility into each step, you’re flying blind 👀 In this post, we share our findings in collaboration with Langfuse, the leading open-source LLM observability platform to bring self-hosted tracing and prompt management to multi-service LLM pipelines in production. Using structured trace trees, we’re able to capture every step in the agent lifecycle, from intent detection to retrieval, tool calls, and final generation. This gives our teams the ability to debug faster, understand failure modes, and improve performance across services and environments. Because the reality is simple: you can’t improve what you can’t see. Read the full blog written by James Idzik, Masoud A., and Annabell Schäfer: https://lnkd.in/ewR7KbUE

Cresta is heading to InsurTech Conference 2026 in New York City 🗽 📅 March 30–31 📍 Booth #8 Don’t miss our Field CTO, Karthik Suresh [KS], during his TED-style talk on March 30 (3:35–3:50 PM). He’ll break down how insurers are using AI to: • Understand what drives conversion, satisfaction, and retention • Guide advocates in real time while ensuring compliance • Expand access with conversational AI agents 👇 Let us know if you’ll be there! #InsurTech #InsurTechNY2026 #InsurTechNY

#Blog by Robin Gareiss - "With all the technologies available to improve customer experience (CX), enterprise IT/CX leaders often ask where to invest their limited budgets. Hands down for me, it’s conversation analytics – the data and insights derived from customer interactions. Companies can invest in agent assist or AI self-service agents, for example, but how do they know if what they’re doing is working? How do they know what to automate? How do they know what changes to make for continuous improvement? When AI analyzes every customer interaction, they can answer all those questions and more. Analytics are the cornerstone for improvements in both CX and the technology that supports it. Today, 49.8% of companies use conversation analytics, but the value of the data can’t be understated: More than 90% say the data derived from conversation analytics is either the most valuable or among the most valuable data available in the company, according to Metrigy’s AI for Business Success 2025-26 global study of 1,104 companies. As this technology continues to rise in value, I’m reminded of an incredible session I recently attended at the Cresta Wave conference. Barry Chester, Cresta’s Head of Airlines, interviewed Rachel Walker, Managing Director of Customer Support and Advocy, and Brandy Maxwell, Senior Manager of Customer Insights Policy Execution, both with United Airlines." #CustomerExperience #ConversationIntelligence #AI https://lnkd.in/gwFP3B55

Cresta: The unified platform for human and AI agents 🤝 True CX transformation requires more than automation. It requires visibility into every conversation, the ability to act on that insight, and a platform that brings human and AI performance together. That’s what Cresta delivers. Analyze, automate, and augment every aspect of the customer experience to drive efficiency, revenue, and loyalty.

Nothing like a night at the rink 🏒 We spent last week in Denver hosting customers and industry leaders at the Avalanche vs. Stars game! It was a fun night all around 🤩 Laura Galgano Kyle Bettis Katherine Egan John B. Rich Wang