EXL

Join us at Booth 17 at Everest Engage 2026 as EXL and Johnson & Johnson share their transformation journey. Together, we'll discuss how organizations can unlock measurable business outcomes through the right combination of technology, domain expertise, operational excellence, and AI innovation. We're honored to welcome Torian Conner MIS, CRISC, CISA, PMP, ITIL Expert, Director, Global Audit & Assurance, J&J, who will share firsthand perspectives, lessons learned, and practical insights from their transformation experience. If you're attending Everest Engage, we hope you'll join the conversation. #EverestEngage #ClientSuccess #DataAI

Generic outreach doesn't close care gaps. Personalized, culturally informed engagement does. EXL matched every interaction to a member's risk profile, language, and preferences. The result for one Michigan health insurer: a 10% lift in engagement and 15% improvement in care gap closure. Learn how smarter engagement improves outcomes across diverse populations. Link in comments.

EXL is excited to be part of Cypher 2026, one of India's leading AI conferences, taking place in Bengaluru from October 7-9. As a global data and AI company, EXL combines deep domain expertise, advanced analytics, AI, and digital operations to help organizations drive better decisions, faster outcomes, and sustainable growth. Join us at Cypher to:   • Explore how AI is creating real business impact across industries  • Meet EXL leaders, innovators, and AI experts  • Discover career opportunities shaping the future of data and AI  • Learn how we're helping clients unlock value and 'Go Beyond.' conventional transformation See you at Cypher 2026.

EXL is proud to partner with Anudip Foundation to launch the Advanced Data Analytics Skilling Program at IMS Noida, helping prepare young talent for careers in today's rapidly evolving digital economy. Designed to build industry-relevant capabilities in data analytics and emerging technologies, the program combines technical learning, career readiness, industry exposure, and mentorship to help learners navigate future opportunities with confidence. The initiative offers exposure to 8+ career pathways, including opportunities across data analytics, business analysis, Power BI, and other technology-driven roles. The launch event brought together students, academic partners, and EXL volunteers for meaningful discussions on career aspirations, workplace expectations, and the skills needed to succeed in an increasingly data-driven world. EXL volunteers shared professional experiences and industry insights, helping learners better understand the opportunities ahead. At EXL, we believe that future-ready skills can unlock transformative opportunities. Through partnerships like this, we continue our commitment to advancing employability, learning, and inclusive growth. #DataAnalytics #CareerReadiness #YouthEmpowerment #CSR #SkillsForTheFuture

Seven Leader recognitions. One strong testament to the breadth of EXL’s insurance capabilities. EXL Insurance was recognized as a Leader across seven ISG Provider Lens™ categories at the ISG Sourcing Industry Awards, spanning both our established insurance domain strengths and capabilities shaping the future of the industry. The recognition includes:   • Agentic AI – Development & Deployment Services for Insurance   • GenAI – Development & Deployment Services for Insurance   • Life & Retirement TPA   • P&C Insurance Services Specialists   • Insurance GCC CaaS: Setup–Run–Optimize–Transform   • P&C BPO   • Life & Retirement BPO What stands out is the breadth of the recognition. It spans EXL’s deep domain capabilities across P&C and Life & Retirement, while also recognizing our position in emerging areas including agentic AI, generative AI, and GCC services. Most importantly, these recognitions reflect the work we continue to do alongside our clients to help transform insurance operations through deep domain expertise, data and AI. A big thank you to the insurance experts at ISG, Ashish Jhajharia and Dennis Winkler, for the recognition and continued engagement with the industry, and congratulations to the entire EXL Insurance team. #AgenticAI #InsuranceTransformation #GenAI

As EXL marks 15 years in Bulgaria, it celebrates a journey shaped by exceptional talent, continuous growth, and a shared commitment to going beyond. Since establishing its presence in the country, EXL has welcomed graduates taking their first career steps, seasoned professionals bringing diverse expertise, and colleagues who have chosen to grow alongside the organization. Together, they have built a culture rooted in curiosity, learning, and innovation. As EXL has evolved with its clients, embraced new technologies, and expanded its capabilities, its people have remained at the heart of every achievement. Their passion, expertise, and commitment have defined the past 15 years, bringing the 'Go Beyond.' spirit to life and creating meaningful impact for clients, communities, and one another. #EXL15InBulgaria #EXLGoBeyond #ThisIsEXL

As AI moves from experimentation into customer-facing collections, one question matters as much as what the model can do—who is checking the model? EXL’s Karan Sood joins Adam Parks and Mike Walsh to explore what it takes to make conversational AI more reliable and compliant in collections. The discussion covers: • LLMs that review responses before they reach consumers • Intent classification to keep conversations on track • Multi-agent architectures • Layered guardrails for regulatory compliance The takeaway: trust in AI shouldn’t come from a single model. It comes from the checks, controls, and architecture around it. Listen to the episode via the link in the comments. #Collections #ResponsibleAI #FinancialServices #ConversationalAI

AI transformation in healthcare cannot happen one workflow at a time. Arun Rangamani of EXL compares the healthcare ecosystem to a coral reef in this episode of Make it Real. Change one part, and you can affect everything connected to it. That is why simply adding an AI solution to an isolated task may improve efficiency without solving the underlying problem. Healthcare organizations need to understand how their data, workflows, people, and systems interact before deciding where AI can create meaningful change. Arun’s point is simple: start with the full ecosystem, identify the root cause, and build the transformation strategy from there. Hear more from Arun on EXL’s podcast, Make It Real. Link in the comments. #AIInHealthcare #HealthcareAI #AITransformation #DigitalTransformation #DataStrategy

30% lower data infrastructure costs. Faster access to insights. The ability to scale when it matters most. That's what NBCUniversal achieved by modernizing its data platform with EXL and Databricks. For NBCUniversal, data infrastructure does more than support technology. It helps teams understand audiences, make informed content decisions, and respond quickly to changes in viewer demand. By migrating to the Databricks Data + AI Platform, NBCUniversal gained: • Elastic scaling for major content launches, awards shows, and live events • Unified analytics and machine learning capabilities • Enhanced governance and data lineage across its data ecosystem The outcome is a platform that allows teams to spend less time managing infrastructure and more time putting data to work. Read the transformation story. Link in comments. #DataAndAI #DataModernization #Analytics #MachineLearning

Yesterday, EXL leaders joined retail industry leaders for an exclusive dinner hosted by Drapers at The Peninsula London to discuss the trends and AI-driven shifts reshaping retail’s future. In one line, here's what we unpacked: AI ambition stalling at the pilot phase, returns quietly eroding margins, digital channels losing customers before they convert, data too fragmented for reliable insight, and ad spend that's hard to justify without clear attribution. They're symptoms of a structural gap between AI ambition and measurable outcomes. Closing that gap means connecting data, AI, and domain expertise into operating models, so fragmented information becomes reliable insight, and insight becomes action you can measure. Thank you, Drapers and fellow leaders in the room. The conversation was sharp, honest, and genuinely energizing, and we can't wait to keep it going. Deep dive into EXL's Enterprise AI study to learn more about how UK organisations are progressing on their AI journey. Link in comments. #Retail #Data #AgenticAI