We’re joining the fast lane 🛣️ We’re beyond excited to team up with the iconic McLaren Racing Formula 1 Team and kick off this partnership with a warm welcome from Lando Norris. We can’t wait to make history together. Learn more: https://lnkd.in/dhUH9fCu #FreshworksUncomplicates
Freshworks
Software Development
San Mateo, California 1,084,472 followers
Providing people-first AI service software to deliver exceptional customer and employee experiences.
About us
Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.
- Website
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https://www.freshworks.com/?tactic_id=6909181&utm_source=social&utm_medium=linkedin&utm_campaign=aboutpage&utm_term=organic
External link for Freshworks
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- San Mateo, California
- Type
- Public Company
- Founded
- 2010
- Specialties
- Customer Support Software, Helpdesk, Web 2.0, SaaS, Support Ticket System, Web Based Support Ticket System, CRM, ITSM, Applicant Tracking System, and Conversion Optimization Suite
Locations
Employees at Freshworks
Updates
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Our VP of Product Management, Sriram Iyer puts it simply: If you want real results from AI, start with a crystal-clear vision. Not just a collection of tools. The right outcomes follow when you know what you're aiming for.
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Data from this year's customer service benchmark report is clear: Support excellence starts with uncomplicating service delivery. Learn more: https://lnkd.in/gEPPs7i6
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We're coming to Times Square and you won't want to miss what's in store. 🏙️🗽 Join IT and CX leaders at #FreshworksUncomplicates world tour for bold insights, service-accelerating agentic AI, and iconic experiences, hosted at the NASDAQ headquarters. ✅Rapid-impact ideas from industry voices ✅Networking with peers leading transformation ✅Behind-the-scenes tour of the trading floor ✅A front-row seat to the NASDAQ opening bell Be part of the conversation shaping the future, right here in NYC. Don't miss your chance: https://lnkd.in/g2wymPsV
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AI does tasks✅ We create value😍 What’s the "one thing" you think is truly irreplaceable by AI?👇 Jason Gratton | Michelle R. | Mark Holmenlund Jakobsen
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Just a fraction of employees use AI daily, according to Freshworks’ Global AI Workplace Report, a survey of 4,000 knowledge workers across seven countries. But it’s a priority for 61% of business leaders, who say that winning over AI “holdouts” is important for success.
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We've entered an uncharted territory 👀 The rise of AI agents is happening faster than anyone could have imagined. While Moore’s Law once set the pace for technological growth, doubling computational power every 18 months, AI has shattered that timeline—doubling its power every six months. And here's what it means for leaders: ✅ The faster AI evolves, the sooner businesses need to integrate it ✅ Teams must be empowered with the skills and knowledge to harness AI effectively. ✅ AI is a tool, not a strategy. It amplifies what works—so ensure your foundation is solid. How is your organization preparing for this rapid shift? Drop your thoughts in the comments below 👇
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Hello Seattle, we've officially landed! 🤩 Our very own Lauren L. is all set to take the stage as we kick off the #FreshworksUncomplicates world tour with bold conversations on the future of IT, CX, and how our AI-powered solutions are simplifying work like never before. Stay tuned for behind-the-scenes action, speaker moments, and all the Seattle magic! 🧡
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No one really talks about it, but trust is the real breakthrough for AI. Most teams dabble. Few actually use AI every day. Why? 🤷 It’s not just the tech. It’s trust issues. “Will AI take my job?” “Can I trust its decisions?” “Does it actually help me, or just add noise?” Here’s the play: 1. Show what works - Let your team see AI deliver real results 2. Compare side by side - Let them challenge it against their own work 3. Keep humans in the loop - Make the handoff crystal clear When people trust the tools, they stop second-guessing. They lean in. Productivity jumps. We talked to dozens of teams that cracked this code. Their strategies might surprise you. Learn more from the comments below 👇