Trailhead

It’s officially October and agentic skills are ripe for the picking! Take a bite out of our new #TrailblazerQuest and learn how to activate Agentforce Service agents with confidence. Complete by November 30 and enter for a chance to win a $200 certification exam voucher. Get harvesting:https://sforce.co/3W09wJ0

Agentic AI is evolving — don't fall behind. We've refreshed Champion, Innovator, and Legend with new content so your Agentblazer skills stay in step with where AI innovation is heading. Plus, every unit now comes with AI-generated audio via Trailcast — so you can learn anywhere, on your own time. Consider this your nudge — keep your skills sharp and your status current. Skill up: https://sforce.co/3WWvlXP

Autonomous agents cannot operate in isolation. To deliver real value, an AI agent needs to pull live data from ERPs, trigger external APIs, and respond to event-driven architectures across your tech stack. Week 3 of 5 new AI Skills Trails: that’s where Integration & Platform Orchestration for the Agentic Era comes in. Built specifically for developers and system architects, this trail covers: ⚙️ Wiring AI agents into multi-system architectures via APIs ⚙️ Leveraging MuleSoft for seamless enterprise connectivity ⚙️ Designing event-driven patterns for scalable agent execution 🔗 Build enterprise-ready AI orchestration: https://sforce.co/4cVfxwr

🎃 Calling all Trailblazers — Trick or Trailhead is back, and we're hungry for s'more learning. Take on the Campfire Stories Quest, build real, hands-on Salesforce and AI skills for free, and snag a sweet surprise (and some Trailblazer street cred). 🔥 Get on it: https://sforce.co/4AyR7TJ

Yearbooks are back — Agentforce edition📘 See how 2026 Customer Success Award nominees & winners used Agentforce to solve real challenges & get real results. Read their stories, then level up your own AI skills. https://sforce.co/3ULja1G

A smoother shift starts with a smarter schedule. 📅 Learn how Service Cloud Workforce Management helps simplify contact center staffing, plan shifts, and keep service teams ready for what’s next. Build your skills on Trailhead: https://sforce.co/4ycmLom

Meet the brilliant minds behind our newest superbadges! This week we're spotlighting Sally ElGhoul, M.C.S., one of the SMEs who helped shape these cutting-edge learning experiences. Their expertise and passion for teaching make these challenges possible.

Did you check it off your to-do list? Earn the Sales Cloud in Claude: Quick Look badge. 5 minutes to see how AI + CRM context will change the way sellers work. https://sforce.co/3TL7oEi

The 4-part framework for writing effective Salesforce prompts: 💡 1️⃣ Role: Define who the AI is acting as (e.g., ""Senior Support Specialist""). 2️⃣ Task: State the exact action required (""Summarize this escalated case""). 3️⃣ Context: Ground the request in CRM record data. 4️⃣ Constraints: Specify format, tone, and length limits. Want to standardize this across your entire team using Prompt Builder? Check out the Build AI Productivity and Prompting trail on Trailhead today. 🔗 Start learning: https://sforce.co/47bsH4Z

Working with AI isn't a single project, it’s an everyday workflow habit. But moving from basic chat queries to real business value comes down to how well you prompt and ground your day-to-day tools. Week 2 of 5 new AI Skills Trails: we’re spotlighting the new trail, Build AI Productivity and Prompting for the Agentic Era—focused on turning everyday AI fluency into structured, high-impact results using Prompt Builder and Slack. What you'll learn in this trail: 🎯 Turning Slackbot into a personalized daily work assistant 🎯 Writing clear, contextual prompts that deliver repeatable results 🎯 Building reusable prompt templates in Prompt Builder grounded in CRM data 🔗 Build your AI fluency on Trailhead: https://sforce.co/4jiOwqB