Talkdesk

From hospitals to homes, Tarkett is transforming customer experience at scale. By modernizing their front office with Talkdesk, they’ve improved voice quality, empowered teams, and brought AI-driven innovation to 16 countries, all while keeping the customer at the center. Watch how they’re building smarter, more connected experiences, and learn more about our customer success stories via the link below: https://lnkd.in/gTDWAnuh #CaseStudy #CustomerSuccessStory #Tarkett #Talkdesk #CX #AI #CXA #CustomerExperience #CustomerExperienceAutomation #Automation #CCaaS #ContactCenter #News #SaaS #Software #Platform #News #ArtificialIntelligence #CustomerService #Agent #Bot #AIAgent #AgenticAI #Product

💪 The future of CX goes beyond the technology we use; it includes how we use it to empower our people and better serve our customers, which is why today, we’re proud to spotlight Amy Williams, SVP of Global CX at Rocky Brands, Inc., as one of our 2026 Momentum Makers! 🤖 Amy knows that the most immediate priority in our industry is embracing AI to meet customers exactly where they want to be met. 💬 By delivering excellent service across diverse communication channels, she’s not only improving the customer journey but also enabling her agents to handle complex interactions more efficiently. 🙌 We are honored to support Amy as she leads Rocky Brands into this new era of AI-driven excellence, and commend her visionary leadership and commitment to a more balanced and insightful CX ecosystem! 🔗 To learn more about this class of Momentum Makers creating the future of CX and modernizing the entire customer journey, click the link below: https://lnkd.in/gfv4d3Ci #Phenomenal #Women #Momentum #MomentumMakers #Culture #Talkdesk #CX #AI #CXA #CustomerExperience #CustomerExperienceAutomation #Automation #CCaaS #ContactCenter #News #SaaS #Software #Platform #News #ArtificialIntelligence #CustomerService #Agent #Bot #AIAgent #AgenticAI #Product

When it comes to improving the agent experience in customer service, no one knows more than Amber Scott, VP of CX at Serta Simmons Bedding, LLC, so who better to partner with for an article than Amber herself? By focusing intently on listening to agents and customers, Amber has created a powerful system that identifies key moments for customers and leverages them to improve CX, automation, and the overall customer journey. To quote Amber: "When I'm talking to senior leaders—SVP, COO, CEO—they don't want to hear about handling time, or CSAT. What they want is to understand how we're helping the business increase revenue and cost efficiency, and the metrics should support that story." To learn how being a better listener can drive the ROI story she is telling, click the link below: https://lnkd.in/gwUafw7u #Blog #Read #Article #Listen #Proactive #Talkdesk #CX #AI #CXA #CustomerExperience #CustomerExperienceAutomation #Automation #CCaaS #ContactCenter #News #SaaS #Software #Platform #News #ArtificialIntelligence #CustomerService #Agent #Bot #AIAgent #AgenticAI #Product

⭐ Five Star Friday has Team Talkdesk dancing with happiness because when a customer says your platform empowers them to deploy an effortless UX with reliable performance, the least we can do is smile from ear to ear! ❓Want to hear what our other enterprise customers are saying about Customer Experience Automation and how Talkdesk helps turn contact centers into ROI powerhouses for yourself? 👀 Come see our 2,500+ G2 reviews via the link below: https://lnkd.in/g-b9Z_sJ #G2 #Review #FiveStarFriday #Customer #HappyCustomer #Talkdesk #CX #AI #CXA #CustomerExperience #CustomerExperienceAutomation #Automation #CCaaS #ContactCenter #News #SaaS #Software #Platform #News #ArtificialIntelligence #CustomerService #Agent #Bot #AIAgent #AgenticAI #Product

We just unveiled the CXA Operations Center: a central cockpit designed to lead your human + AI team as a single, synchronized unit, because we believe the era of siloed management for digital and live staff is officially over! This launch delivers the structural control necessary to scale automation safely, helping brands turn AI potential into consistent operational excellence. Now, you can optimize your hybrid service team with: 📍 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐞𝐝 𝐕𝐢𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐲: Monitor bot and employee performance in a single view to remove operational gaps 📍 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐞𝐝 𝐈𝐧𝐭𝐞𝐠𝐫𝐢𝐭𝐲: Access real-time monitoring and quality checks to ensure every digital interaction stays on brand 📍 𝐀𝐜𝐭𝐢𝐨𝐧𝐚𝐛𝐥𝐞 𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐜𝐞: Transform complex customer dialogues into clear drivers for business growth As our CEO, Tiago Paiva, explains: "We are helping companies manage human and AI agents side-by-side, as one team, to deliver great customer experiences together." Explore the CXA Operations Center via the link below: https://lnkd.in/g49vvPGj #Launch #WFM #WorkforceManagement #OrgChart #Talkdesk #CX #AI #CXA #CustomerExperience #CustomerExperienceAutomation #Automation #CCaaS #ContactCenter #News #SaaS #Software #Platform #News #ArtificialIntelligence #CustomerService #Agent #Bot #AIAgent #AgenticAI #Product #Operations

Today, we are proud to spotlight Mayra Guillotte, Director of Customer Experience at Reserv, as one of our 2026 Momentum Makers, who specializes in turning insights into actionable and impactful changes. Mayra is a firm believer that the future of CX depends on making the customer's voice central to every business decision. By challenging assumptions and driving innovation, she ensures that Reserv isn't just reacting to the market, but actively shaping experiences that truly matter to its users. As Mayra notes, bringing more women into leadership roles is the key to making this proactive, insight-driven future a reality, and at Talkdesk, we couldn't agree more. We are honored to support trailblazers like Mayra, who are redefining the boundaries of leadership and innovation in the CX space while building a more representative and impactful future for customer experience! To learn more about this class of Momentum Makers creating the future of CX and modernizing the entire customer journey, click the link below: https://lnkd.in/gCAUT_aW To join our Momentum Makers community and connect directly with other women leading in the CX space, click here: https://lnkd.in/dUcBi75k #Phenomenal #Women #Momentum #MomentumMakers #Culture #Talkdesk #CX #AI #CXA #CustomerExperience #CustomerExperienceAutomation #Automation #CCaaS #ContactCenter #News #SaaS #Software #Platform #News #ArtificialIntelligence #CustomerService #Agent #Bot #AIAgent #AgenticAI #Product

Talkdesk has been named a Leader in the 2025 Gartner® Magic Quadrant™ for CCaaS! We believe this recognition validates our ability to execute and the strength of our vision: helping organizations transform their customer experiences with AI innovation. Access the report via the link below: https://lnkd.in/gbY4M2sn #Gartner #MQ #MagicQuadrant #Leader #Talkdesk #CX #AI #CXA #CustomerExperience #CustomerExperienceAutomation #Automation #CCaaS #ContactCenter #News #SaaS #Software #Platform #News #ArtificialIntelligence #CustomerService #Agent #Bot #AIAgent #AgenticAI #Product

Talkdesk has achieved the BSI C5 certification, meaning we can continue to provide impactful results to German enterprise organizations in highly regulated industries! This recognition means that Talkdesk Customer Experience Automation (CXA) meets the German government's specific requirements regarding data protection, access controls, and incident response. To quote our CTO, Munil Shah: "At Talkdesk, we take the security of our customers very seriously and strive to continuously improve it. In Germany, BSI C5 is the definitive benchmark for cloud trust. By meeting these rigorous standards, we have cleared the primary hurdle for enterprises in regulated sectors to modernize their customer experience. Talkdesk is providing the transparency and security controls necessary for German IT leaders to move their operations to the cloud with absolute certainty." Learn more via the press release linked below: https://lnkd.in/gRYhrGTn #PR #PressRelease #Germany #BSI #BSIC5 #Talkdesk #CX #AI #CXA #CustomerExperience #CustomerExperienceAutomation #Automation #CCaaS #ContactCenter #News #SaaS #Software #Platform #News #ArtificialIntelligence #CustomerService #Agent #Bot #AIAgent #AgenticAI #Product

🙌 We are elated to feature Amber Scott, VP of CX at Tuft & Needle, as part of our 2026 Momentum Makers initiative. 👀 Amber highlights a unique perspective in the business world: the strength in being able to change our minds. 🧠 She understands that customer preferences, whether they crave a human touch or self-service options, are never static, and has proven again and again that they evolve alongside technology, expectations, and life circumstances. 💜 At Talkdesk, we're proud to honor visionaries like Amber who lead with confidence today while remaining agile enough to embrace tomorrow's possibilities. 😄 Her commitment to an evolving, fluid customer journey is what keeps Tuft & Needle at the forefront of the industry, and nothing makes us happier than seeing our customers win by staying ahead of the competition. 🥂 Cheers to Amber and all of our customers leading the CX revolution and proving that growth requires true courage to adapt: 🔗 To learn more about this class of Momentum Makers creating the future of CX and modernizing the entire customer journey, click the link below: https://lnkd.in/gfv4d3Ci #Phenomenal #Women #Momentum #MomentumMakers #Culture #Talkdesk #CX #AI #CXA #CustomerExperience #CustomerExperienceAutomation #Automation #CCaaS #ContactCenter #News #SaaS #Software #Platform #News #ArtificialIntelligence #CustomerService #Agent #Bot #AIAgent #AgenticAI #Product

Is your on-prem contact center feeling stuck in a rut without AI? Don't worry, we have you covered with Talkdesk Customer Experience Automation (CXA)! Talkdesk CXA offers AI-powered automation for on-premises contact centers that can seamlessly integrate with your existing infrastructure, making it easy to deploy AI and embrace the future of CX. With Talkdesk CXA, you can: 💪 Empower live agents 🌐 Communicate in 59 languages 💬 Deploy omnichannel AI agents 🤝 Increase customer satisfaction 💰 Decrease costs 🗣️ Hyper-personalize customer communications 💜 And provide excellent, AI-powered CX via your existing contact center Learn more by clicking the link below: https://lnkd.in/guxuZvbU #OnPrem #Hybrid #Cloud #Talkdesk #CX #AI #CXA #CustomerExperience #CustomerExperienceAutomation #Automation #CCaaS #ContactCenter #News #SaaS #Software #Platform #News #ArtificialIntelligence #CustomerService #Agent #Bot #AIAgent #AgenticAI #Product