The future of the customer relationship is being shaped by AI — and that's good news for both retailers and shoppers. The strategic question for retailers is no longer whether shoppers will use AI. It's which intelligence will represent the customer when purchase decisions are made — and what role the retailer plays in that moment. Retailers have an opportunity to do more than keep pace. They can use AI to build deeper, more trusted relationships with customers and make everyday decisions around food, health and nutrition more personal and useful — while keeping the retailer in the loop on how those recommendations get made. Gary Hawkins explores this in his latest article, examining the emerging race between personal AI, marketplace AI and retailer-owned intelligence. https://lnkd.in/eEgNbAe7 https://lnkd.in/eHsdhBgT
Gary Hawkins thank you for your important article “Who Owns the Customer?” This is a critical question for retailers in the new age of “Agentic Commerce.” VitalityIP is honored to have partnered with Schnucks Supermarkets to offer an agentic commerce solution in which the retailer can still #own their #customers and the #data! Built so that any other retailer (looking to have the same functionality as Schnucks Supermarkets) is able to work with us and lift off of VitalityIP’s platform with with their stores, data and customers #protected. “Schnucks Supermarkets offers an important counter example to the assumption that only Amazon , Walmart , Meta , or Instacart can participate meaningfully in agentic commerce. The family-owned regional grocer operates 112 stores across Missouri, Illinois, and Indiana. Working with VitalityIP , it has launched an AI assistant through the Schnucks Rewards app and website that supports meal planning, savings, cooking guidance, dietary needs, health goals, wine pairing, party planning, and list or recipe uploads.” - Gary Hawkins Excited to be a part of this new movement and the impact that it will have on the retailers, precision nutrition, and ultimately consumers and their health! Michael Connor and Tom Henry - you are truly visionary CTO’s and your work will impact many! Reach out to me if you’d like to learn more! We will be releasing with more retailers throughout this 4th quarter of the year - come join us. #AgenticCommerce #OwnTheCustomer #PrecisionNutrition #FoodforHealth