Zurich North America

Congratulations to our Zurich U.S. Construction team, Zurich Resilience Solutions and Arrowsight Inc, winners of Collaboration of the Year at the 2026 Insurance Insider US Honors award program. The award recognizes our collaboration to bring camera-enabled coaching to construction sites, flagging risks, improving safety, lowering claims and—most vital of all—helping send workers home safe at night. Chris Semlies, Matt Wagner, Alicia Pavelko and Adam Aronson accepted the award on behalf of the broader team at a ceremony in New York City on Sept. 30. Amanda Yoder, a Senior Claims Handler for Workers' Compensation at Zurich U.S. also earned a commendation in the Claims Rising Star of the Year category, and Zurich was a proud finalist across four additional categories, reflecting the range of talent, innovation and collaboration across our organization: • AI Implementation of the Year: Zurich + Sixfold • Collaboration of the Year: Zurich U.S. + University of Georgia - Terry College of Business for the Certified Multinational Risk Advisor program • Trailblazer Award: Alicia Pavelko, Head of Construction Innovation and Sustainability at Zurich U.S. and Regional Vice President, West Region, Construction Property • Underwriting Innovation of the Year: Data Center Project Guard Congratulations to all our finalists and the teams and partners behind their outstanding work in support of our customers. Link in comments to learn more.

We are celebrating #DisabilityEmploymentAwarenessMonth with our employee resource group AbilitieZ.

Most people think medical bill review is simply about paying a medical bill. The reality is much more complex. In the latest episode in our Claims in action: Driving better business outcomes #podcast series, host Catherine Marciniak, CRIS, Head of Property & Casualty Claims meets with Jesi Pabley, Head of Managed Care and Vendor Services at Zurich U.S., to discuss the important role medical bill review plays in Workers' Compensation claims management. They explore common misconceptions, the value of integrating medical bill review with broader managed care strategies and how data and collaboration can help organizations identify opportunities to improve outcomes and control costs while supporting injured workers on their path to recovery. 🎧 Don't miss this conversation (find link in comments). #FutureOfRisk #WorkersCompensation #ManagedCare #ClaimsManagement #RiskManagement #Insurance

We combine specialized, local underwriting with global capabilities to help Life Sciences companies navigate complex risks wherever they do business. Meet James Hoang, one of our Life Sciences Underwriters, who works closely with brokers and customers throughout Southwestern U.S., bringing local insight and specialized expertise to the customers he serves. Link in comments.

In F&I, “I think you should…” isn’t a strategy. Zurich Advisor IQ is built on Zurich’s proven F&I sales process – the Streamlined Selling System – bringing together the process, the word tracks, and deal data to reinforce consistent selling. One disciplined approach that’s coached the same way every time is how you get alignment across F&I managers and stores. Let’s talk about how Zurich Advisor IQ helps standardize your performance and drive stronger results. Link in comments. #ZurichAdvisorIQ #FandIProcess #FICoaching #AITraining

Better outcomes for injured workers and better cost management for employers don't happen by accident. They happen through expertise, collaboration and a focus on effective claims management. In our Claims in action: Driving better business outcomes podcast series, host Catherine Marciniak, CRIS, Head of Property & Casualty Claims at Zurich U.S., sits down with Zurich claims leaders to explore the strategies shaping today's workers' compensation outcomes. 🎙️ Episode 1: Road to recovery: Workers' Comp and Managed Care Learn how coordinated care, pharmacy oversight and return-to-work programs can support recovery and help control costs. 🎙️ Episode 2: Medical Bill Review: Verifying care, validating costs Discover why medical bill review is about much more than processing bills and how clinical expertise and data-driven insights help improve claim outcomes 🎙️ Episode 3: Protecting claims integrity in an evolving fraud landscape - Air date: October 7, 2026 🎙️ Episode 4: - Legal System Abuse: Litigation strategies to level the playing field - Air date: October 21, 2026 Listen to the series and explore how proactive claims strategies can help drive better business outcomes. Click on the link in comments. #ClaimsInAction #WorkersCompensation #RiskManagement #ClaimsManagement #FutureOfRisk

Ten years ago today, Zurich cut the ribbon for our new U.S. headquarters, one of the most distinctive and sustainable corporate campuses in the country. As Zurich Center marks its 10th anniversary, the campus stands as a testament to the power of adaptability, innovation and great partnerships: Clayco Inc., the original design-builder for the project, JLL and others involved with the original project remain great partners of ours today. Since opening in 2016, the award-winning headquarters has evolved alongside changing business needs. Most recently, the property was transformed into a fully occupied multi-tenant campus that preserves a best-in-class workplace experience while supporting long-term operational efficiency. The campus also reflects Zurich's ongoing commitment to sustainability, including water reuse initiatives, composting programs and expanded electric vehicle charging infrastructure. As Zurich U.S. continues to evolve, Zurich Center remains a powerful symbol of our commitment to helping customers, employees and communities meet tomorrow prepared. Learn more by clicking the link. https://spkl.io/60437pr5h

Heading to ITC Vegas? Jay Bell, Head of Business Transformation for Zurich Global Construction and Surety, will join industry leaders for two discussions on where AI is delivering real value in claims and where human expertise remains essential. • In "Claims Reimagined: AI at Every Touchpoint" (Tuesday, Sept. 29, 1:30-2:30 p.m.), Jay will examine how AI is reshaping claims from first notice of loss through final payment, and which applications are driving meaningful results. • Then, in "Claims Transformation Without Claims Chaos" (Wednesday, Sept. 30, 3:20 p.m., Mandalay Bay Ballroom I), he'll explore why the industry's biggest opportunity may lie beyond claim intake, focusing on how AI can improve accuracy, consistency and decision-making throughout the claims process. Join him to hear insights on which parts of the claim lifecycle genuinely change with AI. #ITCVegas #Claims

The Health Connect Summit at ITC Vegas 2026 will feature Jim Villa and Girish Rao joining industry leaders for "Closing the Coverage Gap with Innovation in Supplemental Health and Technology." They’ll discuss how supplemental health solutions and technology can work together to address affordability challenges, enhance financial protection and create more seamless experiences for consumers.

Congratulations, Class of 2026! This week, we're celebrating 43 graduates of Zurich's Apprenticeship Program, who have spent the past two years balancing college coursework with hands-on experience across our business while building skills in areas ranging from claims and underwriting to technology and operations. As Zurich marks 10 years of apprenticeship, this year's graduates are the latest example of how the program helps create pathways into meaningful careers while connecting education with real world experience. Congratulations to the Class of 2026 and all those who have helped support the program over the past decade.