Metro Franchising Commissary - Dunkin’s / Baskin Robbins
Morris Harvey
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As Chief Operating Officer at Metro Franchising for over 19 years, I have focused on…
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Dunkin Brands 2016 Multi-Brand Operator of the Year! Metro Franchising!
Dunkin Brands 2016 Multi-Brand Operator of the Year! Metro Franchising!
Very proud of our 1st Dunkin Brands (system wide) award! We have worked hard to build our Network to 92 Shops and 29…
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Scott Campbell shared thisI am very proud of our Jacksonville Team…they truly enjoy representing Dunkin’ and Team Metro! Rick Colon, Allyson Peck and Lauren Turpin it was great to have you visiting our shops, talking with our Team and discussing key business factors along with our systems and tools, Donuts and the Guest. Team Metro is happy to work with our Dunkin’ Leadership Teams In Jacksonville and New York!Scott Campbell shared thisJacksonville Runs on Dunkin’ Huge thank you to the Metro Team for hosting me today. The restaurants looked great, the people were looking sharp and the donuts were fantastic! Thanks to all of your for keeping Dunkin’ running!
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Scott Campbell shared thisTeam Metro leadership held this Baskin Rally to discuss, practice the details of our 33 Baskin shops! 6 Stations served the 1st part of the Agenda focus on: 1. Scooping (including competing with all of Manager and Field Leadership to acheive ideal Scooping Techniques and Weights. 2. Sampling both Pink Spooning and Product Introduction 3. Beverage Standards Each Product in the beverage lineup. 4. Sundae and (everyone’s favorite Banana Split!). Practicing the make and the suggestive sell Very Critical aspect of engaging the Guests with ideas and building the Guest Check creating fun and excitement! 5. Cake Writing focusing on Techniques and Practice, Practice every day! And selling topping elements options and how to sell the Guest 6. Putting it all together! Showing the Managers the Proper and Most Effective ways to set up the Baskin Guest Service Counters and Retail Space Great Examples and Discussions All of this put together SVPO’s Chris and Al and their Leadership Teams Everyone discussed Administrative Requirements, Social Media Feeds. Then came the Baskin Tivia a lot of fun very competitive! A lot of fun prizes and and gift bag for each shop with special shirts for Team Members and Management… very sharp looking! And planning and organizing and tracking to bring this all back to the Baskin Shop Teams - most important part! Finally the big scooping contest! It features managers and leadership to how many scoops they can stack (neatly) on a cake cone! In 2 minutes It’s a lot of fun over the years. The reining champ is SVPO Jerico Reyes with 18 Scoops! This year it was a Manager with 12 Scoops! Crazy and everyone had a blast! Thank you Team for making this a great Baskin day!Scott Campbell shared thisIt was a great day as Metro Franchising held their annual Baskin Robbins rally. They brought in leadership from all of their 33 Baskin-Robbins locations across New York to re-train their teams on scooping, sundaes, beverages, sampling/pink spoon, cakes, guest service and much more. Great job, Team Metro! #SeizeTheYay
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Scott Campbell shared thisPushpinder continues to connect with our Guests! Thank you for reminding everyone the importance of taking care of our mental health!Scott Campbell shared thisMental Health Awareness month 🍃🌱 Decorations give a sense of happiness and relaxation to our amazing guests at Dunkin. They ask every month - what’s next !! So here I am with decorations for the Month of May. Visit Dunkin at Ditmars Blvd in Astoria ✨✨
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Scott Campbell reposted thisScott Campbell reposted thisWe had the honor of supporting the Queens Chamber of Commerce during their advocacy day in Albany, championing for small businesses in Queens, NY. It's been a privilege to be part of this event for the past 8 years. #QueensChamberofCommerce #SmallBusinessAdvocacy #CommunitySupport
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Scott Campbell posted thisHi everybody quick question if you could provide me with some insight on two comparative models for labor, productivity and efficiency. One form of measurement is a SPMH. (Sales per man hour). The other is TPLH. (Transactions per labor hours). There are good applications for both. But what do you or in your company utilize? What do you consider more effective? What do you think your field management team uses more effectively? Love to hear your thoughts
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Scott Campbell reposted thisScott Campbell reposted thisNew items drop today at Dunkin' including the Artic Cherry Energy drink! #AnericaRunsOnDunkin
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Scott Campbell shared thisTake a look at Team Astoria!Scott Campbell shared thisHow we celebrated St.Patrick’s Day at Dunkin in Astoria ☘️
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Scott Campbell shared thisHere is the second part with Sandra introducing her team right before the grand opening
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Scott Campbell shared thisAnd this is our final video courtesy of Donna and her team from the NFL alumni Jacksonville chapter! Great Friends and people to work with! Enjoy! https://lnkd.in/ehpVmFpaNFL Alumni Jacksonville on Instagram: "Thank you to #dunkin owner Scott Campbell & amazing staff for @nflalumnijax special invitation to your Grand Opening on 3-29-25 location 4975 Sweetgrass Place, Jacksonville m, Fl 32224 🍩 The event included a ribbon cutting ceremony, special donation to @bgcnf Boys & Girls Club of NE Florida, face painting , games, & prizes. Former NFL Alumni Coach Jerald IngNFL Alumni Jacksonville on Instagram: "Thank you to #dunkin owner Scott Campbell & amazing staff for @nflalumnijax special invitation to your Grand Opening on 3-29-25 location 4975 Sweetgrass Place, Jacksonville m, Fl 32224 🍩 The event included a ribbon cutting ceremony, special donation to @bgcnf Boys & Girls Club of NE Florida, face painting , games, & prizes. Former NFL Alumni Coach Jerald Ing
Scott Campbell commented on a post
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Spencer I am very, very impressed with what you’ve accomplished and that is great work. Keep going buddy keep going.
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Scott Campbell liked thisScott Campbell liked thisWhy I Love What I Do - Reason #32 If it's a Friday Night...Dunkin' must be supporting local schools! Honored to be part of yet another opportunity to recognize and appreciate local high schools in the Baltimore Market during the Ravens RISE Football Showdown sponsored by Dunkin'... Thank you to the Baltimore Ravens for their ongoing partnership with Dunkin', and to our wonderful Dunkin' franchisees, as they continue to GIVE BACK to the local communities where they operate... Grateful to be a part of a company that promotes NEIGHBORHOOD INVOLVEMENT as often as Dunkin' and Inspire Brands do! #dunkin #inspirebrands #communitysupport
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Scott Campbell reacted on thisScott Campbell reacted on thisPlease join me in recognizing @Sheiam Sardar for the care and consistency he brings to training our new hires. By sharing his knowledge and supporting each team member as they learn, Sheiam lives our “Each One, Teach One” culture every day. Today, I am proud to present him with a special recognition hat in appreciation of his dedication to our team and our guests. Congratulations, Sheiam, and thank you for helping others grow! ☕🧡👏
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Scott Campbell liked thisScott Campbell liked thisCongratulations Mona and welcome to the Managers Elite Council. We are proud to recognize you as part of our top 1% of managers across the country! Awesome job!
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Scott Campbell reacted on thisScott Campbell reacted on thisWhat an incredible morning touring Metro Franchising's Dunkin' restaurants in Astoria, Kew Gardens Hills, and Ozone Park! Seeing the People Systems tools come to life in their Restaurant of Excellence store’s through engaged teams, exceptional guest experiences, and strong business results was truly impressive. When you invest in people, great things happen. #AmericaRunsOnDunkin
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Scott Campbell reacted on thisScott Campbell reacted on thisA hardworking team needs more than a list of tasks. People need to know that their effort matters and that they have room to grow. When good work goes unrecognized, morale can fall. A team member who handles a difficult rush, helps a new hire, or takes pride in a clean station may begin to wonder whether anyone notices. Over time, that can affect commitment, confidence, and the energy they bring to guests. Recognition changes that. A specific thank-you, a WOW post, or a Player of the Month celebration tells someone what they did well and why it mattered. It encourages them to keep going and shows the rest of the team what great work looks like. Fun matters too. When we celebrate progress and enjoy working together, the store feels more welcoming for both the team and our guests. And when we teach people new skills, trust them with responsibility, and support them through mistakes, we help them grow into confident leaders. My goal is to build a store where people feel seen, enjoy being part of the team, and are proud of what they can achieve together.
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Scott Campbell reacted on thisScott Campbell reacted on thisBeach Point Capital Management employees and their families took part in the ASICS Santa Monica Classic 5K and 10K on September 13 in Santa Monica. Beach Point is proud to support The McCourt Foundation in its mission to cure neurological diseases including Alzheimer's, MS, ALS, and Parkinson's.
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Scott Campbell reacted on thisScott Campbell reacted on thisHad an Amazing visit today with this team! Come see them at 23819 Linden Blvd. Elmont NY 11003. Management and Team was so engaged in executing the 1st day of Window 6!! got a change to taste the products, Enjoyed the time sampling them to guests and it was just compliments after compliments coming from our Loyal guests with their experiences. on top of that they beat their service timings and the team was just having fun all the way thru. Love it!! Come see us at the location and want to hear from you!!
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Scott Campbell reacted on thisScott Campbell reacted on thisWhat a fantastic day touring Metro Franchising’s Restaurant of Excellence Dunkin's in Queens, NY! The perfect ending was celebrating Jannat’s selection to the Manager Elite Council. A well-earned honor and a testament to her hard work and leadership. Congratulations, Jannat! 🎉 #AmericaRunsOnDunkin
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Last week, the Boston Licensing Board approved its first batch of applicants to upgrade their beer and wine licenses for all-alcohol licenses. Read more from Boston.com about what these approved applications mean for five Boston businesses: https://lnkd.in/gdKaWMq6 #boston #cityofboston #liquorlicense
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