Client Services Manager

Are you a data-driven strategist with a passion for competitive intelligence? Do you thrive on translating complex datasets into clear stories that move the needle for your stakeholders? Are you ready to own high-value client relationships?

Navi (yournavi.com) operates the most comprehensive wireless and ISP pricing database in the US, paired with real consumer shopping insights from our platform. Our Client Services team delivers these insights to leading wireless and broadband operators. As a Client Services Manager, you will be the primary point of contact for your accounts — guiding analysts and helping clients stay ahead in a fiercely competitive market.

This is a remote-first role open to candidates anywhere in the US. We have a small office in New York City for those who prefer it, and the full team comes together periodically for in-person collaboration.

Responsibilities:

• Translate daily competitive pricing and marketplace data into near-real-time insights that help clients attract and retain customers, inform business strategy, and respond to competitive moves
• Serve as the primary point of contact and day-to-day owner for assigned client accounts, proactively surfacing insights and responding to client needs
• Build deep, trust-based client relationships through consistent insight delivery, proactive collaboration, and a genuine understanding of each client’s competitive priorities
• Independently create and visualize compelling data stories that wow clients
• Lead analysts, providing clear direction, quality oversight, and coaching to deliver exceptional client work
• Develop new KPIs, lead client-facing presentations and business reviews, and contribute to the design and execution of new product capabilities
• Rapidly develop deep expertise in the wireless and broadband industry — including pricing tactics, competitive history, and market trends; you’ll be expected to upskill quickly regardless of prior telecom experience, as this knowledge is central to how we serve clients

Education & Experience:

• 4+ years of experience with marketing analytics, business strategy, and/or competitive intelligence either for an operating company or strategy consulting background.
• Bachelor’s degree in economics, finance, marketing analytics or business-related field. 
• Telecommunications and/or consumer electronic industry experience is a plus.
• Minimum 1 year as a team lead, manager or equivalent preferred.

Required Technical Skills:

• Strong quantitative and problem-solving skills.
• Deep knowledge of Excel and PowerPoint (the ideal candidate will be able to pull a dataset into excel, and manipulate it into a compelling 2-slide story with visually appealing charts in under 1 hour)
• Visual storytelling and dashboarding skills; proficiency in HEX.tech, Power BI, or similar BI tools; ability to independently build polished, client-ready deliverables
• At least basic SQL skill is required; ability to query large datasets, join tables, and build analytical views

Required Cultural Skills:

• Adaptability: The ability and willingness to move fast and shift priorities — this is a fast-moving environment where client needs and data can change quickly.
• Insatiable Curiosity: The ideal candidate has an insatiable drive to learn new concepts, digest information, ask pointed questions.
• Clear Communicator: Ability to clearly communicate ideas to clients, also possess the ability to effectively guide a team to a goal.
• Supportive: The willingness to pitch in for a teammate, manager, or client without being asked — we move as a team.
• Tenacity and Fortitude: Ability to fight through difficult problems, and the drive to fully solve them before closing the book.

About Navi: Based in Boston, Massachusetts, Navi (yournavi.com) operates the most comprehensive wireless and ISP pricing database in the US, paired with real consumer shopping insights from our platform. Our Client Services team delivers competitive intelligence to leading wireless and broadband operators, helping them attract, retain, and better serve their customers.

Please submit a resume and cover letter.