We are seeking a motivated and professional Late Stage Counselor I to join our team. This role works directly with borrowers who are past due on their mortgage payments to identify resolution and home retention options. The successful candidate will balance effective collection practices with borrower advocacy by providing clear guidance, education, and loss mitigation solutions in a respectful manner. Strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment are essential.
Why Work With Us?
At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Our commitment to our team is unwavering, and we consider our employees our greatest priority. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans.
In This Role, You Will
Initiate outbound calls and receive inbound phone calls from borrowers
Negotiate payment arrangements to avoid mortgage delinquency and maintain a high standard of quality during every call
Develop and implement customized payment plans to manage debt and prevent foreclosure
Review borrowers for Home Retention Programs based on loan type, ensuring that they are matched with the most appropriate support and resources
Stay up-to-date on regulatory requirements, including FDCPA, RESPA, and FCRA, to ensure compliance and provide borrowers with accurate and timely information
Other job duties as assigned
Requirements
1-3 years of experience in loan servicing, collections, or a related field
Strong verbal communication and interpersonal skills
Ability to work independently and as part of a team
Excellent problem-solving and analytical skills
Strong organizational and time management skills
High school diploma or equivalent required
Ability to speak professionally and pass QA compliance telephone audits on a regular basis
Seniority level
Entry level
Employment type
Full-time
Industries
Financial Services
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