Sales Manager, Watches & Fine Jewelry, 5th Ave Flagship

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About The Role:

CHANEL is looking for a Sales Manager for the 5th Ave Watches & Fine Jewelry (WFJ) Flagship. The role will be based in New York and report to the Boutique Director for the 5th Ave WFJ Flagship. This position will serve as a key brand ambassador and business leader focused on delivering extraordinary experiences for internal team and clients. They will be responsible for driving the overall business of our Flagship through managing a seasoned team of salespeople, coaching, and equipping the Boutique Director with critical business knowledge.

What Impact You Can Create at CHANEL:

• Drive scale and grow WFJ business across all segments (Watches/Fine Jewelry/High Jewelry), through the 5th Ave WFJ sales team. Engage neighboring Fashion and WFJ partners to reach strong growth ambition. Deliver on business driving KPIs around recruitment, retention, conversion, data capture, etc. Develop strategies to increase sales and achieve goals.
• Drive successful WFJ events and activations by leading the team in identifying high potential clients and supporting curated client outreach and follow-up.
• Coach and inspire the team to deliver an exceptional client experience for all clients at all times enabled by meaningful leadership presence on the selling floor.
• Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect, and teamwork.
• Provide initial and frequent ongoing training and development for all team members, including Chanel savoir faire, sales techniques and service delivery.
• Drive all aspects of the WFJ business, including analysis, reporting, assortment planning, and partnership with Home Office teams.
• Lead team with agility and resilience, continuously improving based on key performance indicators and lessons learned.
  
  
  

You Are Energized By:

• The history and heritage of The House of CHANEL
• Building collaborative partnerships and relationships
• Fostering a meaningful client experience centered around inclusion and connection
• Being comfortable in the middle of complexity and ambiguity
• Creativity and innovation by testing, learning, and taking new risks
• Curiosity and desire to learn and grow professionally within the world of CHANEL
  
  
  

Position Logistics:

• Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results.
• Minimum 5 years of related experience
• Bachelor’s degree (preferred)
• Ability to lift 15 lbs.
• A flexible schedule with the ability to work late nights, weekends, and some holidays
  
  
  

What Skills You Will Learn:

• Exposure to multiple boutique business functions and categories
• Growth in additional business and functional areas of the retail business
• Opportunity to collaborate and succeed as a team with colleagues and cross-functionally
• Further grow and develop your skill set with thoughtful career development workshops and self-directed learning modules
  
  
  

Compensation:

• The anticipated base salary range for this position is 90,000 through 121,000. Base salary is one component of the total compensation for this position. Other components [may/will] include additional compensation, benefits, and perks.
  
  
  

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (Please select appropriate time off for your role: 2-week August Office Closure OR Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
  
  
  

Additional Information:

• Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:
  
  
  

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
  
  
  

Chanel Community:

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.
  
  
  

Sustainability:

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
  
  
  

Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.
  
  
  

Fondation Chanel:

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.    
• For more information, please navigate to the Fondation Chanel website here  
  
  
  

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
• Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.