Frequently Asked Questions
Q: Can I special order something I want that is not listed on your website?
A: Yes. If you need something that you cannot find on PGATOURSuperstore.com please give us a call at 888-200-PGAT (7428) or send us an email at [email protected] and one of our dedicated customer service representatives will be happy to assist you.
Q: Can I change or cancel my order?
A: We strive to fulfill and ship every order as quickly as possible. Therefore, there is a limited amount of time in which an order can be cancelled. We are unable to make any changes to an order once it has been submitted.
Q: How do I know if my order has shipped?
A: You will receive an email confirmation with your FedEx tracking number and order details as soon as your order has shipped. Please retain this email for your records.
Q: Can I apply an in-store credit to an online order?
A: Yes. In-store credit is issued in the form of a physical gift card. Credits can be applied on an online order just like a regular gift card during check out processing. The same applies with a gift card issued or purchased online as those can be used in a store location.
Q: Can I place an order online and pick it up in your retail store instead of having it shipped?
A: We do have this option available for most of our products. There will be certain items not available for In Store Pick Up. A valid ID matching the listed pickup person is required for pickup. Third party delivery drivers are not permitted to pickup in store pickup orders.
Q: How do I contact you if I have questions about my order?
A: You can reach our customer service team at 888-200-PGAT (7428) Monday-Friday from 8am to 7pm EST, Saturday and Sunday 10am-5pm EST.
Q: What is your Performance Guarantee?
A: The PGA TOUR Superstore's Performance Guarantee is valid for 90 days from the original date of purchase. If you are not satisfied with your new club purchase, for any reason, you may return it within 90 days of the original purchase for 100% credit towards an in-store purchase that day of similar product. Click here for more information.
Q: What is your return policy?
A: The PGA TOUR Superstore stands behind every item we sell. We are committed to having satisfied customers that love golf and tennis as much as we do. In the unlikely event that you are not completely satisfied with the product you purchased, simply return it within 30 days. If the item is still brand new, you will receive a refund back to the original form of payment.
Q: How do I return merchandise?
A: Merchandise purchased online can be returned by calling or emailing Customer Service to obtain a prepaid FedEx return label. Online purchases may also be returned in any of our retail store locations. At this time, merchandise purchased in a store location may not be returned online.
Q: Are items covered under a warranty?
A: All products are backed by manufacturer's warranties. If you have a problem during the manufacturer's warranty period, PGA TOUR Superstore will do everything we can to assist you with your particular situation. Please call or email customer service for more information.
Q: What forms of payment do you accept?
A: PGA TOUR Superstore accepts the following forms of payment: Visa, MasterCard, Amex, Discover, PayPal and PGA TOUR Superstore gift cards. We also offer Afterpay as a payment option. Visit the Afterpay FAQ page here.
Q: What is an electronic gift card?
A: An electronic gift card works the same way as a physical gift card. It is emailed to the recipient and can be used both in our retail stores and online. Please be advised it can take up to 24 hours from order placement for the gift card to be sent.
Q: When and how will my order ship?
A: We ship Monday through Friday with the exception of holidays. Many of our locations also process and ship ground orders throughout the weekend. In order to cut down on transit times and provide a vast product assortment, we ship via FEDEX from various store locations across the country. If your item ships directly from the manufacturer, it may arrive via UPS or USPS as well. Even if your order is shipped in multiple packages, there will be no additional shipping charges incurred.
Q: What are the shipping rates?
A: Free Standard Ground Shipping over $99**
Standard Ground (3-5 business days) $8.99
Guaranteed Ground (2-3 business days) $10.99
2nd Day Air (2 Business Days) $19.99
Next Day Air ( 1 Business Day) $24.99
*These shipping rates apply to shipping within the 48 contiguous states.
Orders to Alaska and Hawaii - 2nd Day Air $34.99, Next Day Air $39.99
**Excludes Custom Clubs
**Excludes all International Orders *Excludes Physical Gift Cards
Q: What are the free shipping exclusions?
A: Free Shipping applies to ground orders in the contiguous U.S. that qualify. Some manufacturer and category restrictions apply. Due to package size restrictions, some large items may have an oversize package handling charge applied. Not valid on international orders, custom clubs, physical gift cards, previous purchases, exchanges, or special orders. No substitutions or backorders.
Q: Can my order be delivered internationally?
A: Yes. Through our partnership with Global-e, we are pleased to provide an enhanced international shopping experience for customers in over 100 countries. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more. For a list of available shipping countries and shopping currencies, please visit our international landing page.
Q: What is Global-e?
A: Global-e is a groundbreaking global ecommerce solution that allows us to present our international shoppers with product prices in the currency of their choice, aggressive international shipping costs, and the lowest possible guaranteed order total. The Global-e solution allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty.
Q: How will I know how much my order will cost?
A: Just add items to your basket and click on the checkout button. Global-e will calculate and display a guaranteed order total in your preferred currency, including all shipping costs from our warehouse(s) in the United States to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.
Q: Are there any additional costs that will be due upon receipt of my order?
A: No. When you use the international checkout, you will be provided with a guaranteed order total in your preferred currency. The order total presented will be the exact amount that you will be billed by Global-e. There will never be any additional costs billed upon delivery or due as C.O.D. charges.
Q: What currencies does Global-e support?
A: Currently, Global-e supports billing in over 40 global currencies, with more being added on an ongoing basis. Click here to view and select from a list of our supported currencies. Once you confirm your preferences, you will be able to see products priced in your selected currency.
Q: I live in the United States. Can I use Global-e to ship an order internationally but pay in US dollars (USD)?
A: Yes, Global-e supports international gift-giving, in that you can receive a guaranteed order total for an order that is shipping internationally, but pay in USD using a US credit card. This also works if you're an American traveling or living abroad.
Q: What payment options does Global-e support?
A: Currently, Global-e supports Visa, MasterCard, and American Express, and PayPal with additional payment options coming soon.
Q: What if my packages hasn't arrived yet?
A: We are unable to guarantee a delivery date for packages shipped via airmail. Tracking for airmail orders does not always update daily, and in many cases airmail deliveries can still arrive between 45-60 days. Please be aware, that we are unable to raise a claim for an airmail order until after 30 days from dispatch.
Q: How much does international shipping cost?
A: International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the international checkout based on the items you are purchasing and your shipping destination.
Q: When am I billed?
A: Your credit card will be billed by Global-e at the time your items leave the United States.
Q: How much duty and taxes are charged on international orders?
A: Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. Value Added Tax (VAT) rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the international checkout.
Q: Are there any items that cannot ship to my country because they are restricted?
A: If, for some reason, there are any items that cannot be exported from the United States or imported into your destination country selection, Global-e will notify you during the checkout process.
Q: How can I track my international order?
A: You can track the progress of your international package(s) here
Q: What will my credit card statement say?
A: Your credit card will be billed by Global-e. Who should I contact if I have questions relating to my order after I have made a purchase? Please contact us at [email protected] or 888-200-7428 and PGA TOUR Superstore will gladly assist you with any questions relating to your international order.
Q: Can I purchase or redeem international gift cards?
A: Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for internationally-shipped orders.
Q: What is your return policy for international orders?
A: If for any reason you are not satisfied with your purchase, please contact us at [email protected] or 888-200-7428 and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Global-e in the same currency and using the same exchange rate as your original order.
Q: Will my club come with an adjustment tool?
A: Most manufacturers no longer include an adjustment tool with their products.
What is the Players Club Loyalty Program?
Players Club is PGA TOUR Superstore's loyalty program. It lets members earn Rewards on qualifying purchases made online or in-store. There is no purchase, payment, or credit card required to join.
Does it cost anything to join?
No. Enrollment in Players Club is free.
How do I become a Players Club member?
You can enroll by visiting the registration page on our Website, checking the optional box to join when creating an Account, or by completing registration at any participating PGA TOUR Superstore location.
How do I earn Rewards?
You earn one (1) Point for every $1.00 you spend on Qualifying Purchases. Once your Points Balance reaches 250, you automatically receive a $5 Reward, redeemable online or in-store; this repeats every additional 250 Points. Rewards are printed on your receipt at the time of the qualifying transaction and are also emailed to you if you have an email address on file. Your current Points Balance — including a negative Balance, if applicable — is also shown on your receipt and available anytime in your online Account. A Balance of fewer than 250 Points carries forward indefinitely toward your next Reward and never expires.
Are there ways to earn Points faster?
Yes. From time to time, PGA TOUR Superstore designates certain items as part of a promotional or bonusPoints offer. When that applies, Players Club members earn two (2) Points per $1.00 and Players Club Plus members earn three (3) Points per $1.00 on those items, instead of the standard one (1) Point per $1.00.
How long are my Rewards valid?
Rewards expire sixty (60) days after they are issued.
Who can join Players Club?
Players Club is open to legal residents of the 50 United States and the District of Columbia who are 18 years of age or older and who establish an Account with us. The Program is intended for personal use only; commercial use is prohibited.
When will my benefits be available?
Benefits are available immediately upon enrollment.
Are there purchases I can't use my Reward on?
Yes. Rewards cannot be redeemed on PING products, international orders, backordered products, previous purchases, exchanges, or gift cards, and cannot be applied to shipping fees. Additional exclusions may apply.
Is an email address required to join?
Yes. A valid email address is required to enroll in Players Club.
Can I have more than one Players Club account?
No. Only one person may be enrolled per membership, and a membership may not be sold, transferred, or assigned.
How do I make sure my purchase counts toward Players Club?
For online purchases, you must be signed into your Account at checkout. For in-store purchases, provide your phone number to the associate at checkout.
What if I forget to provide my phone number for an in-store purchase?
You can still get credit after the fact. Contact Customer Service at (888) 200-7428 or [email protected] with your proof of purchase, and we will retroactively credit thePPoints to your Account.
What counts as a Qualifying Purchase?
Qualifying Purchases include most purchases made on the Website or at a participating PGA TOUR Superstore location, calculated after discounts (including Reward redemptions) and before taxes and fees. Points are not earned on fees, taxes, or other non-merchandise charges. Paid shipping counts as a Qualifying Purchase.
What purchases don't qualify?
Gift cards, tournament cards, purchases of PING products, and purchases of items on a liquidation sale do not count toward Qualifying Purchases.
What happens to my balance if I return an item?
If merchandise from a Qualifying Purchase is returned, or a credit or refund is issued for a price adjustment, the Points you earned on that purchase are deducted from your Points Balance. This can cause your Balance to go negative; a negative Balance simply nets against Points you earn in the future and does not result in the loss of any Reward you've already redeemed.
Will I receive marketing communications as a Players Club member?
If you consent, a store team member may contact you by email, text, or phone about personalized offers on products or services you've asked about or purchased. PGA TOUR Superstore may also send marketing materials to Program members, consistent with the Players Club Financial Incentive Notice and Privacy Policy.
Can PGA TOUR Superstore invalidate purchases credited to my account?
Yes. We reserve the right to determine the amount of Qualifying Purchases and Points credited to a membership based on our internal records, and to invalidate purchases that were improperly credited or were obtained fraudulently or in violation of these Program Terms.
Are Rewards transferable or redeemable for cash?
No. Rewards have no cash value and cannot be transferred or exchanged for cash. Each Reward is valid for onetime use only and must be used in a single transaction — if your purchase total is less than the Reward amount, you lose the remaining balance.
How many Rewards can I use at once?
There is no limit on the number of Rewards you can apply to a single in-store transaction. When a Reward is used on a transaction with multiple items, the discount is allocated proportionally (pro rata) across all items in that transaction.
Can the Players Club program change?
Yes. We reserve the right to change or modify the Program, these Program Terms, or any Program benefit at any time, in our sole discretion. Changes are posted to pgatoursuperstore.com/membership-details.html, and continued participation after a change confirms your acceptance of it.
Can my account be closed due to inactivity?
No. There is currently no policy that closes Players Club accounts due to inactivity.
Can my Players Club membership be closed for other reasons?
Yes. PGA TOUR Superstore may terminate a membership found to be tampering with the operation of the Program, violating these Program Terms, or acting with the intent to disrupt the Program's normal operation. Using robotic, automatic, macro, programmed, third-party, or similar methods to participate voids any resulting participation and can make the member ineligible for the Program.
How do I cancel my Players Club membership?
You may withdraw from the Program at any time by calling us at (888) 200-7428 or emailing [email protected]. We may request confirmation of your withdrawal, such as by email.
Where can I find the full Terms & Conditions?
The complete Players Club Program Terms are available at pgatoursuperstore.com/membership-details.html and govern all Program participation.
What happens if there's a dispute over who owns a Players Club account?
If a dispute ever arises over ownership of a Program membership, PGA TOUR Superstore treats the authorized holder of the email address used at the time of enrollment as the Program member.
Who do I contact with questions about my Players Club account?
You can reach Customer Service at (888) 200-7428 or [email protected].
What is Players Club Plus?
Players Club Plus is a paid, upgraded membership that includes all standard Players Club benefits plus additional golf premium perks. A separate paid membership, Players Club Plus Tennis, is covered in its own section below.
What benefits do I get with Players Club Plus?
Free standard ground shipping on all online Website orders; by appointment; one free 30- or 60-minute Practice Center Bay or Practice+Play bay appointment per day during your membership year (additional sessions are 50% off); 50% off golf club repair labor; up to 30 free club re-gripping labor services per membership year (grips must be purchased separately); 20% off golf lessons purchased in-store (single lessons only, not packages); 20% off club fittings purchased in-store; one free fitting (driver, iron, woods/hybrids, or putter) per membership year; and one free golf lesson per membership year.
How much does Players Club Plus cost?
A one-year Players Club Plus membership costs $299.99.
Do I keep my regular Players Club benefits if I upgrade to Plus?
Yes. Plus benefits are supplemental — they're provided in addition to, not instead of, all standard Players Club Program benefits.
How do I book my free practice bay appointment?
Appointments must be booked in advance using the online booking tool at a participating location and cannot be booked more than seven (7) days ahead.
Is Players Club Plus refundable?
No. Players Club Plus membership fees are non-refundable.
How do I join Players Club Plus?
Plus memberships must be purchased online or at a participating PGA TOUR Superstore location. For online purchases, you must visit a location to activate your membership.
What payment methods can I use to purchase Players Club Plus?
If purchasing in-store, the same payment methods accepted for any in-store purchase apply. If purchasing a Plus gift card online, all standard Website payment methods are accepted.
Does my Players Club Plus membership renew automatically?
Not currently. Players Club Plus memberships do not automatically renew today, so you'll need to renew manually at the end of your one-year term. Automatic renewal is planned for a future update — check back here for the latest.
Are Players Club Plus benefits transferable?
No. Plus benefits are available only to the Plus member and may not be used for or on behalf of anyone else.
Who do I contact for help with my Players Club Plus membership?
There is no separate Plus support line — the general Customer Service line handles all Players Club and Players Club Plus questions. You can reach them at (888) 200-7428 or [email protected].
What is Players Club Plus Tennis?
Players Club Plus Tennis is a paid, upgraded membership focused on tennis benefits, in addition to all standard Players Club benefits. It remains an active, in-store-only membership tier with no planned changes.
How much does Players Club Plus Tennis cost?
A one-year Players Club Plus Tennis membership costs $39.00.
Is Players Club Plus Tennis refundable?
No. Players Club Plus Tennis membership fees are non-refundable.
How do I join Players Club Plus Tennis?
Players Club Plus Tennis must be purchased at a participating PGA TOUR Superstore location. Alternatively, you can purchase a Players Club Plus Tennis gift card on the Website, which must then be redeemed in-store.
What payment methods can I use to purchase Players Club Plus Tennis?
If purchasing in-store, the same payment methods accepted for any in-store purchase apply. If purchasing a Players Club Plus Tennis gift card online, all standard Website payment methods are accepted.
Does my Players Club Plus Tennis membership renew automatically?
Not currently. Players Club Plus Tennis memberships do not automatically renew today, so you'll need to renew manually at the end of your one-year term. Automatic renewal is planned for a future update — check back here for the latest.
What benefits do I get with Players Club Plus Tennis?
Free standard ground shipping on all online Website orders; 50% off the labor fee for tennis racket restringing at a participating location (with the purchase of strings, over-wraps, grommets, or dampeners); and 50% off tennis court or hitting lane rental fees at participating locations, by appointment.
Are Players Club Plus Tennis benefits transferable?
No. Players Club Plus Tennis benefits are available only to the Players Club Plus Tennis member and may not be used for or on behalf of anyone else.
Who do I contact for help with my Players Club Plus Tennis membership?
There is no separate Players Club Plus Tennis support line — the general Customer Service line handles all Players Club and Player Club Plus questions. You can reach them at (888) 200-7428 or [email protected].