Mobile Services
Order a phone
Learn more about the ordering process for employees and department contacts.
Choose a phone
Choose from different carriers, devices, and colors.
Choose a plan
Choose from packages that include voice, text, and/or data.
Service discounts
Stanford faculty and staff may receive a monthly discount on their personal service plans.
Services for outdoor learning
Choose a mobile hotspot/service plan for outdoor learning capabilities.
Mobile Device Management and two-step authentication per Stanford’s security & compliance policy.
Activate your phone
New numbers are active out of the box. For upgrades, see the activation instructions.
Mobile Device Management
Installing profiles on your mobile device enables you to connect securely to internal networks.
Two-step authentication
This type of authentication is required to access Stanford systems that have higher than normal levels of security.
Voice over Wi-Fi Calling
Wi-Fi Calling allows you to make mobile phone calls using a Wi-Fi connection rather than using the cell network.
Repair broken device
Repair your iOS or Android device.
Exchanges and returns
You have 30 days, from the date of shipment, to exchange or return your mobile device.
Admin Guide: 8.1.3
This memo outlines policy on the provision of mobile equipment and related services.
Follow these tips if you plan on traveling internationally.
International travel tips
Follow these steps before leaving the country.
Travel Loaner Program
Request an iPad kit, a MacBook kit, or a Surface Pro kit when traveling to a high-risk country.
Learn about recycling your phone or what to do if you lose your phone.
Lost or stolen mobile devices
Learn about what you should do in case of lost or stolen mobile devices.
Recycle mobile device
Drop off or mail your device to us and we'll make sure it's securely wiped and recycled.
Order new service, upgrade your device, or disconnect a service
Give your phone and plan information to your department contact. Your department contact will submit your request through the Stanford IT Services & Support portal.
Eligibility
- Current faculty and staff affiliated with Stanford University, Stanford Health Care, and Stanford Children's Health
- University and Hospital departments can charge services to their department account.
- Faculty and staff are eligible for Stanford employee discounts on personal purchases. Faculty and staff discounts differ from student discounts.
Support
- Submit a Help request to the Mobile Device Services Team.
- Call our mobile support desk at
- University & SCH: 650-725-4357 (5-HELP) Opt. 3, select 1 for paging services or 2 for mobile services
- SHC: 650-725-4357 (5-HELP) Opt. 3, select 1 for paging services or 2 for mobile services
- The Mobile Device Services office is located at 505 Broadway | Cardinal Hall Rm C415 | Redwood City, CA 94063. ID Mail 8814. Office hours are Monday through Friday, from 9 to 11:30 a.m. and 1:30 to 4 p.m., by appointment only.
- Order, change, or discontinue services through the Stanford IT Services & Support portal.
