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ElinNew Participant

Want to track # errands that have been snoozed per agentSubmitted

Today I can only see the current state but I want to see the amount for the past month or week for example. I would also like to see the different types of snoozed conversations

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17 minutes ago

tommynorNew Participant

Better Time Awareness in FinSubmitted

We’d love to see Fin gain a stronger understanding of time and business hours.For us, it’s important that Fin knows when our support team is open and when we’re closed. Today, after business hours, a customer can go through the following experience:F

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1 hour ago

M

MasatoNew Participant

Feature Request: Add an option to set the "Enter" key to insert a new line instead of sending a messageSubmitted

Hi Intercom team, I would like to request a feature that allows users to customize the behavior of the "Enter" key in the Messenger widget. Currently, pressing "Enter" automatically sends the message, and users must use "Shift + Enter" for a line bre

1

Brian ByrneEmployee

Help us shape the Fin certification program 🎓

Hey folks, I'm Brian, I work on the customer education/Academy team at Fin.We're starting a new project atm, building out professional certification program and before we get too far into it, I want to hear from the people this is actually for.A quic

GlendaNew Participant

Conversation tracking details - 'closed by'Submitted

What you want: a “closed by” field (workflow vs teammate) Why it matters: to track abandoned workflows vs manual closes Where you’d use it: reporting, filtering, and monitoring Example: “Report on conversations closed by workflows vs teammates”

1

SeongHoon RyuConnector

Outbound

IME Composition Issue Causing Duplicate Input – Reported in April, Still Unresolved

Hi Intercom Team,I’m writing to express my frustration regarding an ongoing issue that I first reported on April 11 and followed up on June 15. The issue involves IME (Input Method Editor) languages like Korean, Japanese, and Chinese, where pressing

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17 hours ago

Andrii FedykActive User

API & Webhooks

[Webhooks] Bot's replies in conversation.admin.replied topic

The Intercom platform has following webhook topics: - conversation.admin.replied -- Admin conversation replies - conversation.operator.replied -- Fin/Bot replies to a conversationHere all topics https://developers.intercom.com/docs/references/webhoo

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17 hours ago

TrevorInnovator ✨

Knowledge Hub Saved ViewsSubmitted

The old knowledge hub had saved views for article management. Intercom lost this feature with the new knowledge hub, and I desperately need it. I can’t train my entire company how to use filters in knowledge hub, and expect them to re-input filters e

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110

18 hours ago

Daniel RönnbergActive User

Hide unused Fin roles in content settingsSubmitted

We only use Fin for Service, but when managing which roles content should be used for, Sales, Service, and Ecommerce are all shown as options. I can turn Sales off, but Service and Ecommerce appear to be linked, meaning Ecommerce cannot be turned off

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170

19 hours ago

A

annacarvNew Participant

API articlesSubmitted

We have all /knowledge/ files being picked up by a github action which pushes our articles to intercom. When we create the article on intercom we'll get an ID, which we'll then add to that document's frontmatter so updates can be pushed to the correc

1

Karthik SutraveNew Participant

Support Operations

Issue with Intercom

Our users are seeing blank screen on the app. And we are seeing it on multiple versions. We think it’s because of intercom. I reached out multiple times to human support but there is huge delay in response. Our users are unable to use the app - can y

Lacey MishraNew Participant

Workflows & Automations

Co-Pilot is Interfering with Copy/Paste efforts

I am no longer able to highlight text to copy it. It unhighlights too quickly. I never had this problem before I started seeing little floating icons for Co Pilot next to everything I highlight. Now that it’s there, nothing stays highlighted long eno

EligijusNew Participant

Reporting

Intercom app on iOS bugs out

After the recent update I cannot properly reply to customers on the iOS app. It goes to a new line randomly, then the text disappears. It’s unusuable.

701

1 day ago

A

AudreyNew Participant

Train Fin

Has anyone cracked the Fin escalation timing problem?

We're trying to get Fin to behave differently depending on when the customer asks for a human. We've tested two separate guidance rules but it's not sticking. Anyone solved this?Here’s what we want to do:First message = "offer" escalationCustomer say

821

1 day ago

O

Obaida HandokluNew Participant

Reporting

iOS SDK 19.6.3 — App freezes after fast double swipe-down (conversation → home)

DescriptionOn Intercom iOS SDK 19.6.3, if a user opens a conversation and quickly swipes down twice (first to close chat → home, then immediately to dismiss messenger), the app freezes. The main screen is visible but unresponsive.Works fine: slow swi

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1 day ago

Adam BengalConnector

Tips, Tricks and Workarounds

Customer behavior changing to avoid Fin

Hello Intercom Community!We have been live with Fin for just over a year now. We began small with a subset of beta users, then went live with all users on our Cloud platform on January 1st 2026. While there are bumps and dissenters, overall the recep

6476

4 days ago

O

online1312412New Participant

Analyze Fin

Why Sensory-Seeking Behaviors Like Spinning Are Common in Children

Children learn about the world through movement, exploration, and play. As they grow, parents may notice behaviors that seem unusual or repetitive. One example is spinning. Some children enjoy spinning around repeatedly, which often leads parents to

online1312412New Participant

Analyze Fin

The Future of Healthcare Pre-Authorization Services in a Changing Healthcare Industry

Healthcare organizations today must balance patient care, regulatory compliance, and financial performance. One area that continues to demand significant attention is prior authorization. Insurance companies often require approval before covering ce

Andrey VorobyovNew Participant

Settings, Security & Permissions

Unsafe Implementation Of Subresource Integrity

Our subdomain managed by intercom was flagged as ‘Unsafe Implementation Of Subresource Integrity’ issue."Unsafe Implementation of Subresource Integrity" usually comes from a scanner flagging that you're loading external scripts or stylesheets (typica

NandhiniNew Participant

Outbound

Intercom outbound message is duplicated multiple times in Android app preview/chat screen

We are seeing an issue with Intercom outbound welcome messages in our Flutter Android app where the same outbound message is rendered multiple times repeatedly in the conversation/preview screen.Instead of showing the welcome message once, Intercom d

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6 days ago

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