Learn about Cub's New Digital Experience HERE

Trouble logging in to your account?

We know logging in can sometimes be a pain. We've made sure to keep our login experience the same for our new online experience. Here are some hints to make logging in easier:

1. Select Sign In and enter your existing Cub email address and password. 
2. If signing in with your existing credentials doesn't work, select Forgot your password from the Sign In screen and follow the steps to reset your password.
3. If resetting your password doesn't work, select Register and create a new account. If you create a new account, you will be able to connect it to your existing My Cub Rewards account in the My Account section of the mobile app or on cub.com.
4. If registering by creating a new account doesn't work, please contact Cub Customer Care. They are standing by to help, and don't worry - it's not you, it's us. We'll help figure it out!

Need immediate assistance with your pickup or delivery order?

We recommend calling your store first, before contacting Cub Customer Care because your store is familiar with your order and can usually help you right away. Your store's number can be found on the store's information page. Here are 4 questions your store can answer for you, pronto:  

Missing a receipt?

Receipts are now digital! Review order history or your order complete email for pickup & delivery receipts. Not seeing it? Call your store and ask them to print you a new one. 

Why are printed receipts no longer included?

We've made improvements so the price you see is the price you pay! With our previous website, your order would be completed at an in store register leaving a potential disconnect between the price you saw online and the final price you were charged. Now, the prices you see online are the prices you will be charged! This means all receipts are now digital.

*final pricing will still be adjusted to reflect weighed items, substitutions, and out of stocks. 

Missing an item or bag from your delivery or pickup order?

Oh no! We are terribly sorry. You can let us know, via web or app, by going into your order history & selecting "Need Help With Something". Or, Call your store and we will make it right - their number is on your receipt.

Didn’t hear from your Cub shopper about substitutions?

Our shoppers are trained to message you through the app (you will also receive an SMS message) about a substitution while they shop for your pickup and delivery order. If your shopper did not message you while they shopped and you received an item you do not want, call your store so we can make it right.

Past your delivery window and your order still hasn't been delivered?

Check your drivers progress on web or app. If you are not seeing them on the way, please reach out to your store & we are happy to assist! Find your store's phone number here or in your confirmation email.

Managing My Account

Do I need an account to shop online?

Yes, you need an account and creating one is simple. To create an account, Select Sign in or Register at the top right, then select Register and complete the form.

Do I need My Cub Rewards to shop online?

If you already have a My Cub Rewards account number, you can connect it when you sign in. If you do not have a My Cub Rewards account you will be assigned one when you register.

How do I link my existing My Cub Rewards number to my account on cub.com or in the Cub app?

Existing My Cub Rewards accounts have been preloaded to cub.com and the app, so when you try to sign in there is a good chance your email address will be recognized. Just use the Forgot your password function to sign into your account, if that is the case. You may add a My Cub Rewards number or verify that one is active by visiting My Account after you log in. Note: Your My Cub Rewards number is an 11-digit number found on the physical card or in My Account after you register. Your My Cub Rewards number is not your phone number, although you can link a phone number for easy check out in-store and to redeem Fuel Rewards at the pump.

How do I change my email address or other account information?

Once you are logged in, click on My Account located at the top right of the shopping screen and choose My Account Settings. You will be able to view, add or change your email address, password, and address information by selecting 'Edit'.

What do I do if I have forgotten my password?

Click on Forgot your password on the sign in screen. Enter your email address in the email address field and follow the directions to re-set your password. You will be emailed a link to a page where you can change your password.