Case studies

Explore how the world’s leading enterprises use Decagon to achieve exceptional results.

80%resolution rate

10kbusinesses supported

Notion is transforming millions of customer inquiries into a cohesive digital experience.

Noom partnered with Decagon to modernize and scale its customer support experience.

Curology deployed Decagon's AI customer service agents to drive massive savings and business outcomes.

Substack achieved great efficiency while engaging their readers and writers by handling actions and complex workflows.

Raise used Decagon to transform their customer support experience, enabling high-quality service for 6 million+ users.

Podium increased deflection rate, reduced total resolution time, and boosted team productivity by 3x with Decagon's AI.

Bilt uses Decagon to automate tickets and free up the team by integrating deeply with internal systems.

ClassPass increased deflection rate by 10x and scaled customer chat to 24/7 with Decagon's AI agents.

Fourthwall leverages Decagon as a high-quality support agent that is always online to support creators.

Flashfood uses Decagon to give customers a superior experience while automatically resolving 90%+ of issues.

NG.CASH is setting new support standards for Gen Z in Brazil as a leader in the fintech space.

100,000sof brands and retailers

The future of customer experience starts here.