Support

You can access support resources by clicking the Support tab, located on the upper-right navigation menu of any Meta for Developers page. View trending bugs, suggested developer documents, links to developer groups, and ways to contact us with issues. You may need to login to view all features of our support systems.

Developer Community

The Facebook Developer Community groups are the best resources for you to ask questions and share feedback with fellow Facebook developers.

• Facebook Developer Community
• Facebook Marketing Developer Community
• Messenger Platform Developer Community
• Instagram API Developer Community
• Instant Game Developer Community
• WhatsApp Business APIs Developer Community

Direct Support

Developer support is now available for developers who need assistance while completing a Data Access Renewal assessment and throughout their experience on Meta for Developers. Support is provided for Data Protection questions, data handling questions, and app review questions.

What to expect

• A functionality to submit a question to direct support and get a response within 48 hours
• An overview of Data Access Renewal and Data Handling Questions
• Answers to frequently asked questions, with an option to input a question using free form text

How to access

Support is available by directly asking a question using the “Ask a question” feature, or by selecting “Contact Direct Support”.

Here are the steps to get help from your developer dashboard. Note that there are two main ways of accessing the Help page, depending on where you are.

• Within developers.facebook.com/support:

If you are on developers.facebook.com, you can access help via the “Get Help” on the bottom right.

• Within data access renewal:

If you are currently in Data Access Renewal, you can access support within your developer assessment page using “Get help” on the bottom left corner of the screen. Note that you must open any of your required actions before you see this feature.

Once you’ve accessed Help, click “Ask a question” on the left hand panel:

There is dropdown field for selecting a “topic”, for which you can ask a question. If you do not see your question in the dropdown field or you have an additional question, select “Contact Direct Support” .

pic4

Once submitted, Developer Support will get back to you within 2 business days. You can view any submitted questions here.

Platform Status Dashboard

Use the Platform Status Dashboard to learn about platform status, issues, and outages that might be affecting your app.

Facebook for Business Status

Use the Facebook for Business Status to learn about Facebook platform and business product (Ads, WhatsApp Business API, Facebook Developer Platform, etc.) issues.

Contact Us

• Developer Appeals – View app appeals, appeal a descision, restore apps, and get help finding apps you used to own but can not find.
• Report a Bug - Report a platform bug, view other bugs that have been reported, and see the status of a bug report.
• Report a Platform Data Incident – Report security incidents involving platform data or systems that process plaform data, or platform data that was received in error or processed in violation of Facebook policies and terms.
• Report a Platform Policy Violation – Report an app or game for a policy violation in the Facebook Help Center.
• Business Manager – Visit the Business Manager for any questions about business issues in including payments.