Refund policy

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We want you to be happy with your order. Please inspect everything promptly upon delivery and contact us if something is not right.

Returns for Non-Perishable Items

Unopened, unused, and undamaged non-perishable items may be returned in their original packaging within 14 days of delivery.

Before sending an item back, please submit a request through our Help Center for return instructions. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the return is due to a confirmed Di Bruno Bros. error.

The following charges are not refundable for voluntary returns:

  • Original shipping charges
  • Expedited or Rush shipping charges
  • Package-protection fees

All returns are inspected before a refund is approved. Items that are opened, used, damaged, incomplete, or otherwise ineligible may not qualify for a refund.

Perishable Items

Because of their limited shelf life, perishable food products cannot be returned. This includes:

  • Cheese
  • Meat
  • Prepared foods
  • Baked goods
  • Other refrigerated or limited-shelf-life products

If a perishable product arrives damaged, spoiled, unusually warm, or otherwise in an unacceptable condition, please follow the order-issue process below.

Reporting an Order Issue

Incorrect items, missing items, packing errors, and product-quality concerns must be reported within 48 hours of delivery.

To report an issue, submit a request through our Help Center.

Please keep the affected product and its packaging while we review your request, when safe to do so. We may ask for:

  • Photos of the product
  • Photos of the shipping box and packaging
  • A photo of the shipping label
  • Lot or expiration information
  • Delivery details
  • Other information needed to review the issue

Requests submitted more than 48 hours after delivery may not qualify for a refund, replacement, or store credit.

Perishable Product Concerns

Please retrieve and refrigerate perishable products promptly after delivery.

Ice packs may arrive partially thawed or no longer frozen. This alone does not necessarily mean the products are unsuitable for consumption.

If a product appears damaged, spoiled, unusually warm, or otherwise unsafe, do not consume it. Submit a request through our Help Center within 48 hours of delivery.

Each concern will be reviewed based on the specific product, its condition, the delivery timeline, and the available documentation.

Final Sale and Last Chance Items

Items clearly marked Final Sale or Last Chance at the time of purchase cannot be returned or exchanged.

Items purchased with a general promotion or discount are not automatically considered final sale. They may still qualify for return if they meet all other return requirements.

Final-sale restrictions do not prevent you from reporting an incorrect item, packing error, or eligible product-quality concern within 48 hours of delivery.

Gift Returns

Gift recipients may request a return within 14 days of delivery if the item is:

  • Non-perishable
  • Unopened and unused
  • Undamaged
  • In its original packaging
  • Not marked Final Sale or Last Chance

Approved refunds can only be returned to the original purchaser’s payment method. If the recipient prefers not to notify the purchaser, Di Bruno Bros. may offer store credit to the recipient instead.

The recipient is responsible for return shipping unless the return is due to a confirmed Di Bruno Bros. error.

Refund Processing

Once an eligible return is received and inspected, approved refunds will be issued to the original payment method within 3 to 5 business days.

Your bank or card issuer may require additional time to post the refund to your account.