Technology Help

Technology and media support resources

For OSU Extension Service employees, what you need can often be resolved by creating a support request (aka ticket) using the OSU Help Portal such as:

• The Technology – I Need Something form (most popular choice)
• Or the Technology – Something is Broken form
• Try the wider array of available technology support at this Technology dashboard
  • numerous forms are available, allowing you to find the one that suits the technology need you have
  • You are encouraged to use the "Find Answers" section at the top of the mysupport.oregonstate.edu/esp page for simple answers, such as "Sponsored ONID Accounts" in the search bar.
  • If you do not locate the form needed, simply use the “Technology – I Need Something”, and it will be routed for you to the appropriate team

Extension Web Support

• Extension website training guide
• Web support request form

Computer and equipment support

• Computer support – supported software and hardware, how to surplus/discard equipment, etc.
• Equipment checkout
• Network support – installation and maintenance.
• Purchasing
• Services – the following software tools are offered at OSU: Acquia Optimize, Banner, Beav.es, Beaver Hub, Microsoft Bookings, Box, Canvas, Copilot, DocuSign, Drupal, Duo, Microsoft 365 (including Teams), MyOregonState, Namecoach, OnBase, ORCID, OSU Events Calendar, OSU Mobile, OSU WordPress, Outlook (Exchange Online), Phones and Voicemail, Qualtrics, SharePoint, Desktop Support, VPN, and Zoom.
• Technology at OSU – University IT (UIT) has many resources
• Training

Email marketing and constituent relationship management (CRM) system

• Marketing Cloud training guide
• Salesforce CRM training guide
• Salesforce CRM support request form

Get help now

• Contact OSU UIT Service Desk (formerly known as Community Network (CN)
• Contact Extension Technology

GoTo VoIP phone service

• Voicemail Setup

  Set up your voicemail greeting and preferences

  Prepare my phone system for a holiday

  Use the audio library

  GoTo App install Windows, Mac, IoS, & Android

  GoTo Support Site

  Create GoTo Support Ticket

  User Trainings

  Phone Guides

  GoToConnect Training Videos

  The GoToConnect Network Status

  GoToConnect User Guide

  E-Faxing Template

  GoToConnect Features

  Spanish Support GoTo Connect, antes Jive - Asistencia de GoTo Connect

• Factory Reset Instructions (bottom of page)

Web support

• Extension website training guide
• Web support request form

Wireless communication technology devices

• Hotspotting: Using your cell phone to connect your laptop to Wi-Fi
• Mobile devices
• SMS Messaging Policy: Messages must have an "unsubscribe" option. See FTC CAN-SPAM-ACT
• VPN: Working Off Campus? Don't Skip the VPN

Other technology help and initiatives

• Accessibility for digital engagement
• AI generative content guidelines
• Canvas help
• Data at Oregon State
• Faculty Success
• Ideal-Logic
• Navigator digital engagement strategy
• OSU MediaSpace help
• Registration guide
• Virtual program delivery
• Third-party interactive tools
• Security
• UIT Support
• Video production guide