Nina Koivikko

Ever feel overwhelmed by AI content but still need clear insights to make decisions? The ServiceNow AI Platform cuts through the noise by unifying workflows across systems and data sources—turning chaos into clarity. Check it out: https://lnkd.in/d-xBjDuK 🚀

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NiCE and Salesforce are enabling seamless orchestration of complex customer journeys across every touchpoint, with real-time decisioning, workflow automation, and personalized interactions that drive customer satisfaction and operational efficiency.

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Hey LinkedIn, something worth pausing on this week: ServiceNow ranked #5 in Applied AI on Fast Company's 2026 Most Innovative Companies list 🔥 🔥🔥 Numbers tell the story well here — $355M+ in annualised productivity value, 200+ use cases running in production, nearly 3,000 customers deploying agentic AI at scale. These aren't projections. They're the output of a deliberate platform bet. The bet: enterprises don't need more AI point solutions bolted onto legacy infrastructure. They need a platform that can sense, decide, act, and govern — end to end. AI Control Tower. Workflow Data Fabric. A unified architecture, not a patchwork. Fast Company evaluates on innovation, impact, timeliness, and relevance. What stands out to me is that the recognition lands equally on our customers — because they're the ones putting this to work every day. Enterprise AI isn't won by the most features. It's won by whoever makes AI governable, scalable, and real. We're building that — and the numbers are starting to show it. Nick Botter Yvette Hillenaar Maarten van Egmond Pieter Tjerk (PT) Wijle Joost van de Guchte Matthijs Has Irene Tervoort Gijs de Vries Alex Tesdorf, MBA Alex Hendrikse Ludovic de la Forest Divonne Daniel Wilks Thomas Kerstens Sara Hendriksen Learn more here: https://lnkd.in/gM4hGKsK

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95% of enterprise AI pilots fail to deliver ROI. Srini Tallapragada, President and Chief Engineering & Customer Success Officer at Salesforce shares the disconnect: Agents are treated as add-ons, instead of being natively embedded in the flow of work.

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Most enterprises share one reality: Workflows power the business. ServiceNow powers the workflows. Founders and leaders building on ServiceNow with AI-native agents, cross-domain orchestration, and enterprise-grade governance are well positioned to shape the next wave of enterprise automation in 2026. At zeb, we partner with enterprises on this journey, bringing AI‑powered ServiceNow accelerators and implementation expertise to turn ambitious automation visions into production‑ready reality. #ServiceNow #EnterpriseAutomation #AI #DigitalTransformation #zeb

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Value is delivered when tools are applied to processes to deliver outcomes. Agents dont change this - they accelerate it. Our traditional approaches may have steps that are no longer required so it's not about doing the same thing faster ..its about thinking about how we leverage the new capabilities to deliver the outcomes (higher revenue, higher customer satisfaction, lower costs etc) ... exciting times.

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💚 ServiceNow for Retail 🚀: How to open 1000 new stores much better and faster? Flying Tiger Copenhagen’s investment in ServiceNow has already started to yield substantial returns, transforming how the company manages store openings. The digitized workflows have resulted in significant time savings and improved resource efficiency. By automating manual tasks, Flying Tiger Copenhagen has freed up valuable resources, enabling better allocation of talent and ensuring a more streamlined approach to opening new stores. Learn more here: https://lnkd.in/eFUerQyd

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Elisa’s long-term investment in ServiceNow + AI is delivering real results. With “Zero Touch” automation, AI now transcribes calls, creates and closes tickets, and handles documentation — freeing up specialists to focus on solving complex issues. Read how years of investment are transforming IT service delivery 👇

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Perhaps, just perhaps, you don’t need a big brand to solve your integration, data quality, AI operationalization and componentization challenges.

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Throughout the year at ServiceNow, employees benefit from “Wellbeing Days” – that is, additional days off where the whole team gets the time to focus on themselves. They reflect a simple belief: strong performance starts with giving people the space to think clearly and focus on what matters most. Protecting that space leads to better decisions, sharper priorities, and consistent performance over time. It’s something I’m intentional about myself in my day‑to‑day. I protect time in my calendar to think and learn. That headspace is often where the clearest ideas and most meaningful progress begins. It also plays a critical role in growth. At a moment where innovation is moving at such a rapid pace, learning cannot be an afterthought squeezed between meetings. It requires protected time to build skills, stay curious, and keep pace with change. Even investing a couple of focused hours in learning can create exponential impact over time. Wellbeing days, like the one we had yesterday, make that space real, reinforcing a culture where wellbeing and performance go hand in hand. How did you use Wellbeing Day to reset and invest in yourself?

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If your project team is still buried in admin, Speedpanel’s story is worth a look. 👀 With SugarCRM, they’ve cut manual work in half—saving 30+ hours a month and reclaiming time for high-impact work. They use on-site reporting for issue resolution, data-driven insights for material forecasting, and digital processes to ensure compliance. 📖 https://sgrcrm.co/3HMffeC

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ServiceNow is investing in Zaelab to accelerate CRM-driven enterprise modernization. What's next? Zaelab will expand its CRM services to fuel development of AI-ready solutions and deliver industry-specific offerings for manufacturing and tech. Learn more: http://spr.ly/60477TN7F

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Cloud adoption has unlocked speed, but not without risk. As enterprises expand across SaaS, hybrid IT, and multi-cloud, integration has become a strategic lever and a potential liability. Control, visibility, and compliance can’t be left behind in the rush to simplify. In this blog, Ulf Persson explains why maintaining control in a cloud-native world is key to scaling with confidence, and how SEEBURGER’s BIS Server helps organizations strike the right balance. #AI #Integration #DigitalTransformation #IntelligentAutomation #Middleware #SEEBURGER https://lnkd.in/gEvaVXBJ

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An interesting event highlighting how Vestas governs IT and OT on the ServiceNow platform. At this event, we will explore how ServiceNow OT brings IT and Operational Technology together on a single platform and transforming complex operations into structured, automated, and value-driven workflows.

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💡In AI operationalization, process efficiency and talent acquisition go hand in hand. Complexity lies in bringing, creating and retaining the right people for the right job. 👏Once again, Emil D. Atanassov from ServiceNow proves that operational excellence is not reachable and sustainable in large organizations without connecting the dots between people. It matters today more than ever before.

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The Zurich platform release is here! The time is NOW! A big new for our ecosystem of customers and partners around the world. Need a quick guide to our biggest innovations? Check out this breakdown from Jon Sigler, ServiceNow EVP and GM of Platform and AI: http://spr.ly/6040Az9pq

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