MicrosoftDocs · CLYVR · Apr 15, 2025 · Apr 15, 2025 · Apr 15, 2025 · Apr 15, 2025
diff --git a/teams/teams-ps/teams/Get-CsSharedCallQueueHistoryTemplate.md b/teams/teams-ps/teams/Get-CsSharedCallQueueHistoryTemplate.md
@@ -0,0 +1,91 @@
+---
+external help file: Microsoft.Rtc.Management.Hosted.dll-help.xml
+online version: https://learn.microsoft.com/powershell/module/teams/Get-CsSharedCallQueueHistoryTemplate
+applicable: Microsoft Teams
+title: Get-CsSharedCallQueueHistoryTemplate
+schema: 2.0.0
+manager: 
+author: tomkau
+ms.author: tomkau
+ms.reviewer: williamlooney
+---
+
+# Get-SharedCallQueueHistoryTemplate
+
+## SYNTAX
+
+```powershell
+Get-CsSharedCallQueueHistoryTemplate -Id <string> [<CommonParameters>]
+```
+
+## DESCRIPTION
+Use the Get-CsSharedCallQueueHistory cmdlet to list the Shared Call Queue History templates
+
+> [!CAUTION]
+> This cmdlet will only work for customers that are participating in the Voice Applications private preview for this feature. General Availability for this functionality has not been determined at this time.
+
+## EXAMPLES
+
+### -------------------------- Example 1 --------------------------
+```
+Get-CsSharedCallQueueHistoryTemplate -Id 3a4b3d9b-91d8-4fbf-bcff-6907f325842c
+```
+
+This example retrieves the Shared Call Queue History Template with the Id `3a4b3d9b-91d8-4fbf-bcff-6907f325842c`
+
+### -------------------------- Example 2 --------------------------
+```
+Get-CsSharedCallQueueHistoryTemplate
+```
+
+This example retrieves all the Shared Call Queue History Templates
+
+## PARAMETERS
+
+### -Id
+The Id of  the shared call queue history template.
+
+```yaml
+Type: System.String
+Parameter Sets: (All)
+Aliases:
+applicable: Microsoft Teams
+
+Required: false
+Position: Named
+Default value: None
+Accept pipeline input: False
+Accept wildcard characters: False
+```
+
+### CommonParameters
+This cmdlet supports the common parameters: -Debug, -ErrorAction, -ErrorVariable, -InformationAction, -InformationVariable, -OutVariable, -OutBuffer, -PipelineVariable, -Verbose, -WarningAction, and -WarningVariable. For more information, see [about_CommonParameters](https://go.microsoft.com/fwlink/?LinkID=113216).
+
+## INPUTS
+
+### None
+
+## OUTPUTS
+
+### Microsoft.Rtc.Management.OAA.Models.AutoAttendant
+
+## NOTES
+
+## RELATED LINKS
+
+[New-CsSharedCallQueueHistoryTemplate](./New-CsSharedCallQueueHistoryTemplate.md)
+
+[Set-CsSharedCallQueueHistoryTemplate](./Set-CsSharedCallQueueHistoryTemplate.md)
+
+[Remove-CsSharedCallQueueHistoryTemplate](./Remove-CsSharedCallQueueHistoryTemplate.md)
+
+[Get-CsCallQueue](./Get-CsCallQueue.md)
+
+[New-CsCallQueue](./New-CsCallQueue.md)
+
+[Set-CsCallQueue](./Set-CsCallQueue.md)
+
+[Remove-CsCallQueue](./Remove-CsCallQueue.md)
+
+
+
diff --git a/teams/teams-ps/teams/New-CsCallQueue.md b/teams/teams-ps/teams/New-CsCallQueue.md
@@ -18,7 +18,7 @@ Creates new Call Queue in your Skype for Business Online organization.
 ## SYNTAX
 
 ```
-New-CsCallQueue -Name <String> [-AgentAlertTime <Int16>] [-AllowOptOut <Boolean>] [-DistributionLists <List>] [-Tenant <Guid>] [-UseDefaultMusicOnHold <Boolean>] [-WelcomeMusicAudioFileId <Guid>] [-MusicOnHoldAudioFileId <Guid>] [-OverflowAction <Object>] [-OverflowActionTarget <Guid>] [-OverflowActionCallPriority <Int16>] [-OverflowThreshold <Int16>] [-TimeoutAction <Object>] [-TimeoutActionTarget <Guid>] [-TimeoutActionCallPriority <Int16>] [-TimeoutThreshold <Int16>] [-NoAgentAction <Object>] [-NoAgentActionTarget <Guid>] [-NoAgentActionCallPriority <Int16>] [-RoutingMethod <Object>] [-PresenceBasedRouting <Boolean>] [-ConferenceMode <Boolean>] [-User <List>] [-LanguageId <String>] [-LineUri <String>] [-OboResourceAccountIds <List>] [-OverflowDisconnectTextToSpeechPrompt <String>][-OverflowDisconnectAudioFilePrompt <Guid>] [-OverflowRedirectPersonTextToSpeechPrompt <String>][-OverflowRedirectPersonAudioFilePrompt <Guid>] [-OverflowRedirectVoiceAppTextToSpeechPrompt <String>] [-OverflowRedirectVoiceAppAudioFilePrompt <Guid>] [-OverflowRedirectPhoneNumberTextToSpeechPrompt <String>] [-OverflowRedirectPhoneNumberAudioFilePrompt <Guid>] [-OverflowRedirectVoicemailTextToSpeechPrompt <String>] [-OverflowRedirectVoicemailAudioFilePrompt <Guid>] [-OverflowSharedVoicemailTextToSpeechPrompt <String>] [-OverflowSharedVoicemailAudioFilePrompt <Guid>] [-EnableOverflowSharedVoicemailTranscription <Boolean>] [-EnableOverflowSharedVoicemailSystemPromptSuppression <Boolean>] [-TimeoutDisconnectTextToSpeechPrompt <String>][-TimeoutDisconnectAudioFilePrompt <Guid>] [-TimeoutRedirectPersonTextToSpeechPrompt <String>] [-TimeoutRedirectPersonAudioFilePrompt <Guid>] [-TimeoutRedirectVoiceAppTextToSpeechPrompt <String>] [-TimeoutRedirectVoiceAppAudioFilePrompt <Guid>] [-TimeoutRedirectPhoneNumberTextToSpeechPrompt <String>] [-TimeoutRedirectPhoneNumberAudioFilePrompt <Guid>] [-TimeoutRedirectVoicemailTextToSpeechPrompt <String>] [-TimeoutRedirectVoicemailAudioFilePrompt <Guid>] [-TimeoutSharedVoicemailTextToSpeechPrompt <String>] [-TimeoutSharedVoicemailAudioFilePrompt <Guid>] [-EnableTimeoutSharedVoicemailTranscription <Boolean>] [-EnableTimeoutSharedVoicemailSystemPromptSuppression <Boolean>] [-NoAgentApplyTo <String>] [-NoAgentDisconnectTextToSpeechPrompt <String>][-NoAgentDisconnectAudioFilePrompt <Guid>] [-NoAgentRedirectPersonTextToSpeechPrompt <String>] [-NoAgentRedirectPersonAudioFilePrompt <Guid>] [-NoAgentRedirectVoiceAppTextToSpeechPrompt <String>] [-NoAgentRedirectVoiceAppAudioFilePrompt <Guid>] [-NoAgentRedirectPhoneNumberTextToSpeechPrompt <String>] [-NoAgentRedirectPhoneNumberAudioFilePrompt <Guid>] [-NoAgentRedirectVoicemailTextToSpeechPrompt <String>] [-NoAgentRedirectVoicemailAudioFilePrompt <Guid>] [-NoAgentSharedVoicemailTextToSpeechPrompt <String>] [-NoAgentSharedVoicemailAudioFilePrompt <Guid>] [-EnableNoAgentSharedVoicemailTranscription <Boolean>] [-EnableNoAgentSharedVoicemailSystemPromptSuppression <Boolean>] [-ChannelId <String>] [-ChannelUserObjectId <Guid>] [-ShiftsTeamId <String>] [-ShiftsSchedulingGroupId <String>] [-AuthorizedUsers <List>] [-HideAuthorizedUsers <List>] [-WelcomeTextToSpeechPrompt <String>] [-IsCallbackEnabled <Boolean>] [-CallbackRequestDtmf <String>] [-WaitTimeBeforeOfferingCallbackInSecond <Int16>] [-NumberOfCallsInQueueBeforeOfferingCallback <Int16>] [-CallToAgentRatioThresholdBeforeOfferingCallback <Int16>] [-CallbackOfferAudioFilePromptResourceId <Guid>] [-CallbackOfferTextToSpeechPrompt <String> [-CallbackEmailNotificationTarget <Guid>] [-ServiceLevelThresholdResponseTimeInSecond <Int16> ] [-ComplianceRecordingForCallQueueTemplateId <List>] [-TextAnnouncementForCR <String>] [-CustomAudioFileAnnouncementForCR <Guid>] [-TextAnnouncementForCRFailure <String>] [-CustomAudioFileAnnouncementForCRFailure <Guid>] [-ShouldOverwriteCallableChannelProperty <Boolean>] [<CommonParameters>]
+New-CsCallQueue -Name <String> [-AgentAlertTime <Int16>] [-AllowOptOut <Boolean>] [-DistributionLists <List>] [-Tenant <Guid>] [-UseDefaultMusicOnHold <Boolean>] [-WelcomeMusicAudioFileId <Guid>] [-MusicOnHoldAudioFileId <Guid>] [-OverflowAction <Object>] [-OverflowActionTarget <Guid>] [-OverflowActionCallPriority <Int16>] [-OverflowThreshold <Int16>] [-TimeoutAction <Object>] [-TimeoutActionTarget <Guid>] [-TimeoutActionCallPriority <Int16>] [-TimeoutThreshold <Int16>] [-NoAgentAction <Object>] [-NoAgentActionTarget <Guid>] [-NoAgentActionCallPriority <Int16>] [-RoutingMethod <Object>] [-PresenceBasedRouting <Boolean>] [-ConferenceMode <Boolean>] [-User <List>] [-LanguageId <String>] [-LineUri <String>] [-OboResourceAccountIds <List>] [-OverflowDisconnectTextToSpeechPrompt <String>][-OverflowDisconnectAudioFilePrompt <Guid>] [-OverflowRedirectPersonTextToSpeechPrompt <String>][-OverflowRedirectPersonAudioFilePrompt <Guid>] [-OverflowRedirectVoiceAppTextToSpeechPrompt <String>] [-OverflowRedirectVoiceAppAudioFilePrompt <Guid>] [-OverflowRedirectPhoneNumberTextToSpeechPrompt <String>] [-OverflowRedirectPhoneNumberAudioFilePrompt <Guid>] [-OverflowRedirectVoicemailTextToSpeechPrompt <String>] [-OverflowRedirectVoicemailAudioFilePrompt <Guid>] [-OverflowSharedVoicemailTextToSpeechPrompt <String>] [-OverflowSharedVoicemailAudioFilePrompt <Guid>] [-EnableOverflowSharedVoicemailTranscription <Boolean>] [-EnableOverflowSharedVoicemailSystemPromptSuppression <Boolean>] [-TimeoutDisconnectTextToSpeechPrompt <String>][-TimeoutDisconnectAudioFilePrompt <Guid>] [-TimeoutRedirectPersonTextToSpeechPrompt <String>] [-TimeoutRedirectPersonAudioFilePrompt <Guid>] [-TimeoutRedirectVoiceAppTextToSpeechPrompt <String>] [-TimeoutRedirectVoiceAppAudioFilePrompt <Guid>] [-TimeoutRedirectPhoneNumberTextToSpeechPrompt <String>] [-TimeoutRedirectPhoneNumberAudioFilePrompt <Guid>] [-TimeoutRedirectVoicemailTextToSpeechPrompt <String>] [-TimeoutRedirectVoicemailAudioFilePrompt <Guid>] [-TimeoutSharedVoicemailTextToSpeechPrompt <String>] [-TimeoutSharedVoicemailAudioFilePrompt <Guid>] [-EnableTimeoutSharedVoicemailTranscription <Boolean>] [-EnableTimeoutSharedVoicemailSystemPromptSuppression <Boolean>] [-NoAgentApplyTo <String>] [-NoAgentDisconnectTextToSpeechPrompt <String>][-NoAgentDisconnectAudioFilePrompt <Guid>] [-NoAgentRedirectPersonTextToSpeechPrompt <String>] [-NoAgentRedirectPersonAudioFilePrompt <Guid>] [-NoAgentRedirectVoiceAppTextToSpeechPrompt <String>] [-NoAgentRedirectVoiceAppAudioFilePrompt <Guid>] [-NoAgentRedirectPhoneNumberTextToSpeechPrompt <String>] [-NoAgentRedirectPhoneNumberAudioFilePrompt <Guid>] [-NoAgentRedirectVoicemailTextToSpeechPrompt <String>] [-NoAgentRedirectVoicemailAudioFilePrompt <Guid>] [-NoAgentSharedVoicemailTextToSpeechPrompt <String>] [-NoAgentSharedVoicemailAudioFilePrompt <Guid>] [-EnableNoAgentSharedVoicemailTranscription <Boolean>] [-EnableNoAgentSharedVoicemailSystemPromptSuppression <Boolean>] [-ChannelId <String>] [-ChannelUserObjectId <Guid>] [-ShiftsTeamId <String>] [-ShiftsSchedulingGroupId <String>] [-AuthorizedUsers <List>] [-HideAuthorizedUsers <List>] [-WelcomeTextToSpeechPrompt <String>] [-IsCallbackEnabled <Boolean>] [-CallbackRequestDtmf <String>] [-WaitTimeBeforeOfferingCallbackInSecond <Int16>] [-NumberOfCallsInQueueBeforeOfferingCallback <Int16>] [-CallToAgentRatioThresholdBeforeOfferingCallback <Int16>] [-CallbackOfferAudioFilePromptResourceId <Guid>] [-CallbackOfferTextToSpeechPrompt <String> [-CallbackEmailNotificationTarget <Guid>] [-ServiceLevelThresholdResponseTimeInSecond <Int16> ] [-ComplianceRecordingForCallQueueTemplateId <List>] [-TextAnnouncementForCR <String>] [-CustomAudioFileAnnouncementForCR <Guid>] [-TextAnnouncementForCRFailure <String>] [-CustomAudioFileAnnouncementForCRFailure <Guid>] [-ShouldOverwriteCallableChannelProperty <Boolean>] [-SharedCallQueueHistoryTemplateId <String>] [<CommonParameters>]
 ```
 
 ## DESCRIPTION
@@ -53,6 +53,7 @@ The New-CsCallQueue cmdlet creates a new Call Queue.
 > - -CustomAudioFileAnnouncementForCR
 > - -TextAnnouncementForCRFailure
 > - -CustomAudioFileAnnouncementForCRFailure
+> - -SharedCallQueueHistoryTemplateId
 >
 > [Nesting Auto attendants and Call queues](/microsoftteams/plan-auto-attendant-call-queue#nested-auto-attendants-and-call-queues) without a resource account isn't currently supported for [Authorized users](/microsoftteams/aa-cq-authorized-users-plan) in Queues App. If you nest an Auto attendant or Call queue without a resource account, authorized users can't edit the auto attendant or call queue.
 
@@ -1616,6 +1617,22 @@ Accept pipeline input: False
 Accept wildcard characters: False
 ```
 
+### -SharedCallQueueHistoryTemplateId
+
+The SharedCallQueueHistoryTemplateId parameter indicates the Shared Call Queue History template to apply to the call queue.
+
+```yaml
+Type: String
+Parameter Sets: (All)
+Aliases:
+
+Required: False
+Position: Named
+Default value: None
+Accept pipeline input: False
+Accept wildcard characters: False
+```
+
 ### -ShouldOverwriteCallableChannelProperty
 
 A Teams Channel can only be linked to one Call Queue at a time. To force reassignment of the Teams Channel to a new Call Queue, set this to $true.
@@ -1645,3 +1662,17 @@ This cmdlet supports the common parameters: -Debug, -ErrorAction, -ErrorVariable
 
 ## RELATED LINKS
 [Create a Phone System Call Queue](https://support.office.com/article/Create-a-Phone-System-call-queue-67ccda94-1210-43fb-a25b-7b9785f8a061)
+
+[Get-CsCallQueue](./Get-CsCallQueue.md)
+
+[Set-CsCallQueue](./Set-CsCallQueue.md)
+
+[Remove-CsCallQueue](./Remove-CsCallQueue.md)
+
+[New-CsComplianceRecordingForCallQueueTemplate](./New-CsComplianceRecordingForCallQueueTemplate.md)
+
+[Get-CsComplianceRecordingForCallQueueTemplate](./Get-CsComplianceRecordingForCallQueueTemplate.md)
+
+[Set-CsComplianceRecordingForCallQueueTemplate](./Set-CsComplianceRecordingForCallQueueTemplate.md)
+
+[Remove-CsComplianceRecordingForCallQueueTemplate](./Remove-CsComplianceRecordingForCallQueueTemplate.md)
diff --git a/teams/teams-ps/teams/New-CsSharedCallQueueHistoryTemplate.md b/teams/teams-ps/teams/New-CsSharedCallQueueHistoryTemplate.md
@@ -0,0 +1,136 @@
+---
+external help file: Microsoft.Rtc.Management.Hosted.dll-help.xml
+online version: https://learn.microsoft.com/powershell/module/teams/New-CsSharedCallQueueHistoryTemplate
+applicable: Microsoft Teams
+title: New-CsSharedCallQueueHistoryTemplate
+schema: 2.0.0
+manager: 
+author: tomkau
+ms.author: tomkau
+ms.reviewer: williamlooney
+---
+
+# New-SharedCallQueueHistoryTemplate
+
+## SYNTAX
+
+```powershell
+New-SharedCallQueueHistoryTemplate -Name <String> -Description <String> [-IncomingMissedCalls <Object>] [-AnsweredAndOutboundCalls <Object>] [<CommonParameters>]
+``` 
+
+## DESCRIPTION
+Use the New-CsSharedCallQueueHistory cmdlet to create a Shared Call Queue History template.
+
+> [!CAUTION]
+> This cmdlet will only work for customers that are participating in the Voice Applications private preview for this feature. General Availability for this functionality has not been determined at this time.
+
+## EXAMPLES
+
+### -------------------------- Example 1 --------------------------
+```
+New-CsSharedCallQueueHistoryTemplate -Name "Customer Service" -Description "Missed:All Answered:Auth" -IncomingMissedCall XXXXXX -AnsweredAndOutboundCalls XXXXX
+```
+
+This example creates a new Shared CallQueue History template where incoming missed calls are shown to authorized users and agents and, answered and outbound calls are shown to authorized users only.
+
+## PARAMETERS
+
+### -Name
+The name of the shared call queue history template.
+
+```yaml
+Type: System.String
+Parameter Sets: (All)
+Aliases:
+applicable: Microsoft Teams
+
+Required: True
+Position: Named
+Default value: None
+Accept pipeline input: False
+Accept wildcard characters: False
+```
+
+### -Description
+A description for the shared call queue history template.
+
+```yaml
+Type: System.String
+Parameter Sets: (All)
+Aliases:
+applicable: Microsoft Teams
+
+Required: True
+Position: Named
+Default value: None
+Accept pipeline input: False
+Accept wildcard characters: False
+```
+
+### -IncomingMissedCalls
+A description for the shared call queue history template.
+
+PARAMVALUE: Off | AuthorizedUsersOnly | AuthorizedUsersAndAgents
+
+```yaml
+Type: Object
+Parameter Sets: (All)
+Aliases:
+applicable: Microsoft Teams
+
+Required: False
+Position: Named
+Default value: Off
+Accept pipeline input: False
+Accept wildcard characters: False
+```
+
+### -AnsweredAndOutboundCalls
+A description for the shared call queue history template.
+
+PARAMVALUE: Off | AuthorizedUsersOnly | AuthorizedUsersAndAgents
+
+```yaml
+Type: Object
+Parameter Sets: (All)
+Aliases:
+applicable: Microsoft Teams
+
+Required: False
+Position: Named
+Default value: Off
+Accept pipeline input: False
+Accept wildcard characters: False
+```
+
+### CommonParameters
+This cmdlet supports the common parameters: -Debug, -ErrorAction, -ErrorVariable, -InformationAction, -InformationVariable, -OutVariable, -OutBuffer, -PipelineVariable, -Verbose, -WarningAction, and -WarningVariable. For more information, see [about_CommonParameters](https://go.microsoft.com/fwlink/?LinkID=113216).
+
+## INPUTS
+
+### None
+
+## OUTPUTS
+
+### Microsoft.Rtc.Management.OAA.Models.AutoAttendant
+
+## NOTES
+
+## RELATED LINKS
+
+[Get-CsSharedCallQueueHistoryTemplate](./Get-CsSharedCallQueueHistoryTemplate.md)
+
+[Set-CsSharedCallQueueHistoryTemplate](./Set-CsSharedCallQueueHistoryTemplate.md)
+
+[Remove-CsSharedCallQueueHistoryTemplate](./Remove-CsSharedCallQueueHistoryTemplate.md)
+
+[New-CsCallQueue](./New-CsCallQueue.md)
+
+[Get-CsCallQueue](./Get-CsCallQueue.md)
+
+[Set-CsCallQueue](./Set-CsCallQueue.md)
+
+[Remove-CsCallQueue](./Remove-CsCallQueue.md)
+
+
+
diff --git a/teams/teams-ps/teams/Remove-CsSharedCallQueueHistoryTemplate.md b/teams/teams-ps/teams/Remove-CsSharedCallQueueHistoryTemplate.md
@@ -0,0 +1,82 @@
+---
+external help file: Microsoft.Rtc.Management.Hosted.dll-help.xml
+online version: https://learn.microsoft.com/powershell/module/teams/Remove-CsSharedCallQueueHistoryTemplate
+applicable: Microsoft Teams
+title: Remove-CsSharedCallQueueHistoryTemplate
+schema: 2.0.0
+manager: 
+author: tomkau
+ms.author: tomkau
+ms.reviewer: williamlooney
+---
+
+# Remove-CsSharedCallQueueHistoryTemplate
+
+## SYNTAX
+
+```powershell
+Remove-CsSharedCallQueueHistoryTemplate -Id <String> [<CommonParameters>]
+```
+
+## DESCRIPTION
+Use the Remove-CsSharedCallQueueHistoryTemplate cmdlet to delete a Shared Call Queue History template. If the template is currently assigned to a call queue, an error will be returned.
+
+> [!CAUTION]
+> This cmdlet will only work for customers that are participating in the Voice Applications private preview for this feature. General Availability for this functionality has not been determined at this time.
+
+## EXAMPLES
+
+### -------------------------- Example 1 --------------------------
+```
+Remove-CsSharedCallQueueHistoryTemplate -Id 5e3a575e-1faa-49ff-83c2-5cf1c36c0e01
+```
+
+This example deletes the Shared Call Queue History template with the identity 5e3a575e-1faa-49ff-83c2-5cf1c36c0e01. If no Shared Call Queue History template exists with the identity 5e3a575e-1faa-49ff-83c2-5cf1c36c0e01, then this example generates an error.
+
+## PARAMETERS
+
+### -Id
+The Id parameter is the unique identifier assigned to the Shared Call Queue History template.
+
+```yaml
+Type: System.String
+Parameter Sets: (All)
+Aliases:
+applicable: Microsoft Teams
+
+Required: True
+Position: Named
+Default value: None
+Accept pipeline input: False
+Accept wildcard characters: False
+```
+
+### CommonParameters
+This cmdlet supports the common parameters: -Debug, -ErrorAction, -ErrorVariable, -InformationAction, -InformationVariable, -OutVariable, -OutBuffer, -PipelineVariable, -Verbose, -WarningAction, and -WarningVariable. For more information, see [about_CommonParameters](https://go.microsoft.com/fwlink/?LinkID=113216).
+
+## INPUTS
+
+### None
+
+## OUTPUTS
+
+### Microsoft.Rtc.Management.OAA.Models.AutoAttendant
+
+## NOTES
+
+## RELATED LINKS
+
+[New-CsSharedCallQueueHistoryTemplate](./New-CsSharedCallQueueHistoryTemplate.md)
+
+[Set-CsSharedCallQueueHistoryTemplate](./Set-CsSharedCallQueueHistoryTemplate.md)
+
+[Get-CsSharedCallQueueHistoryTemplate](./Get-CsSharedCallQueueHistoryTemplate.md)
+
+[Get-CsCallQueue](./Get-CsCallQueue.md)
+
+[New-CsCallQueue](./New-CsCallQueue.md)
+
+[Set-CsCallQueue](./Set-CsCallQueue.md)
+
+[Remove-CsCallQueue](./Remove-CsCallQueue.md)
+