Suggested upgrade from paid Organization to Enterprise completely broke billing and actions

[adamzu]

Body

Hi,

I manage an organization account and was suggest by Github to upgrade it to an enterprise account... I did so yesterday, and since then all of our actions have been disabled due to a spending limit error:

The job was not started because recent account payments have failed or your spending limit needs to be increased. Please check the 'Billing & plans' section in your settings.

We are nowhere near our actual spending limit, and nothing's changed with our billing/payment info recently... When I do go to the billing page to try to update our payment method, the page fails to load with a 500 error 90+% of the time, and when it does load I get another error:

You can't proceed with your payment
There appears to be an issue with the billing information. We're looking into it and will send you an update within 48 hours. Thank you for your patience.

We urgently need to run our actions and waiting 48 hours is not an acceptable outcome for us (especially with July 4th coming up). Overall, this new Enterprise experience is really frustrating 😢. I opened a support ticket (#2866062), but haven't heard back yet, and don't know how to proceed. I even tried to reach out to sales rep for Premium Support but that hasn't yielded anything either.

Has anyone here had a similar experience with this upgrade? Any suggestions for how to proceed would be much appreciated. Thanks!

[daprezjer]

@adamzu any luck? We have the same problem.

[adamzu]

After a few days, things were just magically fixed for us. Wasn't anything I did as far as I can tell. If things are still broken after 2-3 days, I'd reach out to Github

[daprezjer]

Thanks

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On Wed, Aug 28, 2024 at 3:00 PM adamzu ***@***.***> wrote: After a few days, things were just magically fixed for us. Wasn't anything I did as far as I can tell. If things are still broken after 2-3 days, I'd reach out to Github — Reply to this email directly, view it on GitHub <#130816 (reply in thread)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AAJPOMJKZB3JNC3EL7B2AN3ZTZCBVAVCNFSM6AAAAABKIKTALGVHI2DSMVQWIX3LMV43URDJONRXK43TNFXW4Q3PNVWWK3TUHMYTANBYGAZDKNQ> . You are receiving this because you commented.Message ID: ***@***.***>

[michael-pplx]

We've encountered the same issue. Things being magically fixed after a few days is unacceptable. Also created a ticket.

[chasing-pointers]

Same here, still in 2026. Been stuck for 3 days now with a broken upgrade to Enterprise. We're blocked. ZERO response from any tickets.

Why do we pay these guys? May as well self-host gitlab-ce at this rate.