how to contact customer support about billing?

[duby229]

I'm currently on a free account, but I paid for github copilot pro and github pro, or tried to at least. But the billing system says my account is locked from purchases, and my debit card was never charged. How do I fix this? There doesnt seem to be a way to fix this on my end. There is discussions here about it, but the suggested fix is to contact customer support, except there doesnt seem to be a way for free accounts to do that, so its a catch 22.

[kokatesaurabh]

Hey duby229,

I’m so sorry you’re stuck in this frustrating catch-22 with your GitHub account being locked from purchases! Since you’re on a free account but tried to upgrade to GitHub Pro and Copilot Pro, here’s a quick way to reach GitHub Support for billing issues, even with a free account. Go to https://support.github.com/contact?tags=docs-billing and select “Billing” under “What do you need help with?”. Fill out the form with details about your locked account and the debit card issue. Make sure to mention you’re trying to pay for Pro and Copilot Pro but the system isn’t letting you. Submit the ticket, and you should hear back from GitHub Support (it might take a few days). If you don’t get a response soon, try tweeting @githubhelp with a brief description of your issue to nudge them. Let me know if you need help with the form or run into any snags! 😊

[dmdr]

what is the email address if I have an want to contact billing
support