Account Recover and Unsuspension | Reinstatement Ticket

[payeasy15-cloud]

Select Topic Area

Question

Body

Hello,
Before anything my account suspended and I appealed but support responded as in the screenshot, but they didn't reply for my replies in email.
This is what i wanted to say:
I understand the magnitude of the problem, but this site belongs to me, and I can prove I own it. If you want proof, simply ask me to create a dedicated page where I apologize. Secondly, I wasn't aware that this violated the platform's terms of use This code was only for testing the site's resilience, nothing else. I was going to remove it yesterday, but I was surprised to find my account locked. Again, I sincerely apologize. This site is a disgrace, and I might even issue a public apology on the site, but I need my account back only, it's my fault that i didn't see the terms of use if you returned it i won't do like this again in your platform it's only a load testing for my website.
I only need my Account with All it's repositories except the repository of testing okay.
Please, accept my apologies

You're harming me, and I came to GitHub because it's better than any other site. I have accounts logged in using GitHub, and I have websites running on GitHub pages, and many projects for study and work.

[abhi3114-glitch]

I understand you're frustrated with your account suspension, but I need to be honest with you about the situation:

The Reality of Your Suspension

Based on what you've described, your account was suspended for conducting load testing/DDoS-style attacks against a website, even if it was your own site. This is a serious violation of GitHub's Terms of Service and Acceptable Use Policies.

Why Your Appeal Was Likely Denied

1. Testing attack code violates GitHub's AUP - Even if the target was your own website, hosting or running code designed to overload servers violates GitHub's Acceptable Use Policy, which prohibits:

   • Disrupting or attempting to disrupt services
   • Using GitHub's infrastructure to launch attacks
   • Distributing malicious code

2. "I didn't know" isn't a valid defense - All users agree to the Terms of Service when creating an account. Not reading them doesn't exempt you from consequences.

3. The apology approach may backfire - Offering to post an apology on your website doesn't address GitHub's concerns about platform abuse and may come across as not understanding the severity.

What You Should Do

1. Stop Sending Multiple Appeals

Repeatedly contacting support with the same message can hurt your case. GitHub Support has reviewed your account and made their decision.

2. Accept Responsibility Fully

In any communication with GitHub, you need to:

• Acknowledge you violated the Terms of Service
• Show you understand why this is serious (not just that you got caught)
• Demonstrate you understand the impact on GitHub's infrastructure
• Commit to never using GitHub for security testing, load testing, or similar activities

3. Wait for GitHub's Response

If GitHub Support hasn't responded to your latest emails, they may consider the matter closed. Continuing to email may not help.

4. Learn from This

• Never use GitHub (or any platform) to host or run attack/testing tools without explicit written permission
• Use proper load testing services (like LoadImpact, BlazeMeter, etc.) for your own sites
• Read and understand Terms of Service before using platforms

Moving Forward

If your account remains suspended:

• You may need to create a new account (ensuring you follow all policies)
• You'll lose access to your repositories - this is an unfortunate consequence
• Consider this a learning experience about responsible use of development platforms

Important Note

Titles like "CEO" and listing company names doesn't influence GitHub's decision. They treat all users equally under their policies, and violations are taken seriously regardless of who commits them.

I hope this helps you understand the situation better. Good luck with your appeal, but please manage your expectations and take full responsibility in any communication with GitHub Support.

[payeasy15-cloud]

Can I import hosted vercel website to Github??
And when can I reuse my email and Username so i can access my other accounts.

This is frustrating you harm me without any... What can i say? You can send a warning not suspend all my account.
If no warnings you can let me download all my repositories, what type of punishment is this?
The type of punishment that let all my works over the years a nothing.
All my backups has gone and my GitHub account has suspended, i have websites hosted in github with custom domain not for me only it's for others who wanted me to upload and maintain their websites for $$$ and now they want the $$$.

I hated my life because of that, thank you GitHub.

[abhi3114-glitch]

I understand you're extremely frustrated with your account suspension, and I'm sorry you're going through this difficult situation. Let me address your questions and provide some guidance:

Importing Vercel Website to GitHub

Yes, you can import a Vercel-hosted website to GitHub, but it depends on how your site was originally set up:

If Your Site is Already Connected to Git:

1. Vercel deployments are typically connected to a Git repository (GitHub, GitLab, or Bitbucket)
2. If you originally deployed from GitHub, the code should still exist in your repository
3. You can clone the repository to your local machine even if your account is suspended (if you have the repository URL)

If Your Site Was Deployed Without Git:

1. Log into your Vercel dashboard
2. Go to your project settings
3. Look for the source code or deployment files
4. You may need to download the build output or source files manually
5. Create a new GitHub repository (with a new account) and push the code there

Steps to Recover Your Code:

Option 1: Clone from GitHub (if you have local access)

# If you previously cloned the repo
cd /path/to/your/local/repo
git remote -v  # Check if it's still connected

# Push to a new repository
git remote set-url origin https://github.com/NEW_USERNAME/new-repo.git
git push -u origin main

Option 2: Download from Vercel

1. Export your project from Vercel
2. Download deployment source files if available
3. Push to a new GitHub account

Reusing Email and Username

This is complicated and depends on GitHub's policies:

Email Address:

• If your account is suspended (not deleted), your email is still tied to the suspended account
• You cannot reuse the same email while the account is suspended
• Workaround: Use an email alias:
  • Gmail: youremail+github2@gmail.com
  • Outlook: youremail+github@outlook.com
  • These are treated as different emails by GitHub but deliver to your inbox

Username:

• If your account is suspended, the username remains reserved
• You cannot reuse the same username for a new account
• You must choose a different username

To Access Other Accounts:

If you have other GitHub accounts that weren't suspended:

• Those accounts should still be accessible
• Log in using their respective email addresses and passwords
• If you've lost access, use the password reset feature

Addressing Your Frustration

I want to be direct with you about the situation:

The Reality of Your Suspension

Based on your previous message, your account was suspended for hosting code that performed load testing/DDoS-style attacks. While I understand your frustration, here's the difficult truth:

1. GitHub's Terms of Service are clear about prohibiting malicious code, even for testing purposes

2. Warnings aren't always given for serious violations because:

   • Automated systems detect and suspend accounts to protect GitHub's infrastructure
   • Malicious activity can cause immediate harm to GitHub and other users
   • The Terms of Service you agreed to serve as the "warning"

3. This is a consequence, not a punishment:

   • GitHub is protecting their platform and other users
   • Other platforms (AWS, Google Cloud, Azure) would respond similarly
   • The lack of backup is unfortunately your responsibility, not GitHub's

What You Should Have Done (For Future Reference)

Backups are YOUR responsibility:

• Never rely on a single platform for your only copy of code
• Always maintain local copies of your repositories
• Use multiple backup locations (local drive, cloud storage, secondary Git host)
• For client work, this is especially critical

The Git architecture makes this easy:

# You should have been doing this regularly
git clone https://github.com/yourusername/repo.git
# This gives you a complete backup

Immediate Action Items

1. Recover Your Code

If you have local copies:

• Check your computer for cloned repositories
• Look in common locations: ~/Documents, ~/Projects, ~/code
• Search for .git folders

If you don't have local copies:

• Check if any collaborators have access to the repositories
• Check your Vercel dashboard for source code
• Check if you pushed code to any other platforms (GitLab, Bitbucket)
• Check your email for any repository ZIP downloads or exports

2. Create a New GitHub Account

Use a different email address:

Original: bedob3401@gmail.com
New: bedob3401+new@gmail.com  (Gmail alias)

Choose a different username:

Original: mauropot2
New: mauropot3, mauropot-dev, etc.

CRITICAL: Read and follow the Terms of Service this time

3. Contact Your Clients

Be honest with them:

"I'm experiencing technical difficulties with my hosting provider. 
I'm working to restore the websites as quickly as possible. 
I apologize for the inconvenience and will have everything back 
online within [timeframe]."

Don't blame GitHub - take responsibility for not having backups

4. Set Up Proper Backups Immediately

Once you recover your code:

# Automated backup script
#!/bin/bash
BACKUP_DIR=~/github-backups/$(date +%Y-%m-%d)
mkdir -p $BACKUP_DIR

# Backup all repos
for repo in ~/projects/*; do
  if [ -d "$repo/.git" ]; then
    repo_name=$(basename "$repo")
    git -C "$repo" bundle create "$BACKUP_DIR/$repo_name.bundle" --all
  fi
done

# Upload to cloud storage
rclone sync $BACKUP_DIR remote:github-backups/

Run this weekly or use a service like:

• GitHub's own backup tools
• BackHub
• GitProtect

5. One More Appeal (Optional)

If you haven't already, send one final, professional appeal to GitHub Support:

Template:

Subject: Account Suspension Appeal - [Your Username]

Dear GitHub Support,

I am writing regarding the suspension of my account [username].

I understand my account was suspended for violating the Terms of Service 
by hosting code that performed load testing operations. I take full 
responsibility for this violation and acknowledge that I should have read 
and understood the Terms of Service before using the platform.

I now understand why this was problematic and the impact it could have 
on GitHub's infrastructure and other users.

However, I am requesting access to download my repositories before the 
account is permanently deleted, as they contain:
- Client websites that are currently offline
- Years of personal and professional work
- Code that I do not have backed up elsewhere

I am not asking for my account to be reinstated. I only ask for 
temporary read-only access to export my repositories, after which 
I understand the account will remain suspended.

I have learned a valuable lesson about:
1. Reading Terms of Service thoroughly
2. Understanding what constitutes acceptable use
3. Maintaining proper backups of critical work

Thank you for considering my request.

Respectfully,
[Your Name]

Be prepared for rejection - this is a courtesy request, not a right

Moving Forward

Professional Advice:

1. Accept that this happened - dwelling on anger won't help

2. Take responsibility - not having backups was your mistake

3. Learn from this:

   • Always maintain backups
   • Read Terms of Service before using platforms
   • Never test security/load tools on platforms you don't own
   • Use proper testing environments (your own servers, approved services)

4. Rebuild:

   • Create new accounts on GitHub (or use GitLab, Bitbucket)
   • Recover what code you can from Vercel, local machines, or collaborators
   • Implement proper backup procedures
   • Apologize to clients and work to restore their services

Alternative Git Hosting Platforms:

If you're frustrated with GitHub, consider:

• GitLab - similar features, good free tier
• Bitbucket - integrates well with Atlassian tools
• Codeberg - open-source alternative
• Self-hosted GitLab/Gitea - full control, but requires management

For Client Websites:

Better hosting approach:

• Use Netlify, Vercel, or Cloudflare Pages directly
• Give clients access to their own deployments
• Maintain code in multiple locations
• Document everything for clients

Final Thoughts

I know you're angry and frustrated. This is a terrible situation. But the hard truth is:

• GitHub didn't "harm" you - they enforced their policies
• The lack of backups was your responsibility
• Hosting client work without backups was a business risk you took
• This is an expensive lesson, but it's one you needed to learn

What you can do NOW:

1. Focus on recovering whatever code you can
2. Create a new account with proper backup procedures
3. Be honest with clients and work to restore their sites
4. Move forward with better practices

What you cannot do:

• Get your old account back (very unlikely)
• Reuse your email/username immediately
• Blame GitHub for your lack of backups

I hope you can recover your code and rebuild. This is a setback, but not the end. Many developers have faced similar situations and come back stronger with better practices.

Good luck.

[payeasy15-cloud]

Thanks for your replies i was very angry.
All my problem is accessing (Render, etc) again as I used GitHub OAuth2 and i have Digitalplat which uses github only I can't access my domains and servers anymore so I for bad won't program again it was a bad thing for me only.
I was wondering if i will get money but I lost it.
One more thing:

git clone https://github.com/AbdulRahman-Muhammad/nanosoft     Cloning into 'nanosoft'...
remote: Your account is suspended. Please visit https://support.github.com for more information.
fatal: unable to access 'https://github.com/AbdulRahman-Muhammad/nanosoft/': The requested URL returned error: 403

And i sended appeal before then I can't send again.
Bye bye all my works.

[shinybrightstar]

Hi @payeasy15-cloud,

This community is managed by GitHub employees, but it is not a support forum. The only place to go for answers to account-specific questions like this one is opening a ticket on our Support page.

For account related issues, GitHub Support requires that you contact them from the email address verified on that account. If you haven't already, please submit a request using this form:  https://support.github.com/contact/cannot_sign_in

When completing this step, you won't be required to sign in, but you will need to verify your email address. If you're currently signed into a different account, please sign out first before following the link.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. It will be answered in the order it was received based on our team's resources and the amount of tickets ahead of yours.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding and patience while Support works through your request!