Having some difficulty passing Student Dev Pack verification

[olivermichaelphillips]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

Hello,
I am facing some issues with verifying my student status. When I submit my application, it instantly gets rejected. I have tried a number of different verification methods (picture of email, transcript, dated syllabus etc) but all end up with the same result. When taking the image, it is clear, but after it has been taken, it appears blurry so this may be where the issue lies. Is there an alternative way of submitting this?
Thanks in advance.

[olivermichaelphillips]

Some things I have verified/done:

• set billing information,
• shown a portal photo, transcript etc all with valid and recent dates.
• all names, university icon, course are visible.

I am unable to show id as my form of id does not contain a date.

[Priyanshu-byte-coder]

Instant rejection usually indicates that the automated verification system is unable to clearly read or confirm the required details in the uploaded document. If the image appears blurry after upload, this is very likely the cause of the rejection.

GitHub Education verification typically requires the document to clearly show:

• Your full name
• Name of your school or university
• A current date (or active academic term)
• Proof of enrollment or student status

If image quality is reduced after capture, try the following:

1. Upload a PDF instead of a photo, if possible.
2. Scan the document using a scanning app (such as Adobe Scan or Microsoft Lens) instead of taking a normal photo.
3. Ensure good lighting and avoid glare or shadows on the document.
4. Place the document on a flat, dark background for better contrast.
5. Capture the full document including headers and logos (do not crop too tightly).
6. Ensure text is sharp and readable when zoomed in before uploading.
7. Avoid screenshots of emails if they appear compressed or pixelated.
8. Try uploading from a different browser or device to avoid automatic image compression.

Currently, GitHub does not offer an alternative manual submission method outside the standard application process, so improving document clarity usually resolves the issue.

Many applicants who experienced instant rejection were approved after re-uploading a clearer scan or a direct PDF export of their document.

[salahchenikhar]

How, there's no option to upload a document or a picture

[CodeAsm]

An upload feature would be very welcome indeed.

[salahchenikhar]

Try desktop layout in your browser, it worked for me

[olivermichaelphillips]

The only option i have is to use my camera, when trying to take the photo all text is cleaqrly visible, but after capturing, the quality gets lost (due to their servers compression), so no verification can get passed. I have several types of valid documents to share, but they simply cannot get passed due to this quality issue. If i was able to submit via a screenshot or file, i am sure there would be no issue. Is there any way i can submit for manual review? i noticed in the support section that github no longer offers this.

…

On Tue, Mar 31, 2026 at 2:17 PM Salaheddine Chenikhar < ***@***.***> wrote: How, there's no option to upload a document or a picture — Reply to this email directly, view it on GitHub <#191145?email_source=notifications&email_token=B5SEJFG7WY3ELWISBFJYT534TPAQNA5CNFSNUABIM5UWIORPF5TWS5BNNB2WEL2ENFZWG5LTONUW63SDN5WW2ZLOOQXTCNRTHE2TAOJVUZZGKYLTN5XKMYLVORUG64VFMV3GK3TUVRTG633UMVZF6Y3MNFRWW#discussioncomment-16395095>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/B5SEJFGBMQMMYOXBXUE6XMT4TPAQNAVCNFSM6AAAAACXGTLBXGVHI2DSMVQWIX3LMV43URDJONRXK43TNFXW4Q3PNVWWK3TUHMYTMMZZGUYDSNI> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[salahchenikhar]

I tried desktop site in my phone's browser just now, it allowed me to upload my document clearly, and it didn't get rejected
Idk if they solve it or it works on desktop layout, but you can try that, it might work

[salahchenikhar]

10 min and didn't get rejected
Sounds like it gonna work

[swan07222]

um

[ridwan1905]

hello again😭

[Mikey0419]

I am having the exact same issue. I've applied twice--rejected twice. The first time was using my laptop camera and granted the image quality was poor. The second time, I did it through my phone and the images were much more clear. I took a picture of the admissions deposit receipt, as well as the class schedule (classes haven't started yet). And I've updated my github user profile.

[Rishishinde08]

Hi! This issue usually happens during the automated verification step and it’s fairly common, especially when the system cannot clearly read the uploaded document.

A few things you can try:

1. Use a different device or browser
Sometimes the camera compression from the in-app capture makes the image blurry. Try:

• Uploading the image from your computer instead of taking it directly in the form
• Using another browser (Chrome or Edge usually works best)

2. Upload a scanned document instead of a photo
If possible, upload:

• A PDF transcript
• A clear screenshot of your student portal
• A dated enrollment document

Scanned documents are usually processed more reliably than camera photos.

3. Make sure the document clearly shows:

• Your full name
• The institution name
• A recent date or active semester
• The school domain email or enrollment proof

If any of these are missing, the system may reject the verification automatically.

4. Try submitting a different verification type
For example:

• Student email verification
• Official enrollment letter
• Student portal screenshot

5. Contact support if it keeps rejecting instantly
If the application is rejected immediately every time, it may indicate a verification system error. In that case, the best option is to contact GitHub Education support directly through:

https://support.github.com/

[ridwan1905]

Why is mine like this?