Unable to upgrade to GitHub Copilot Pro (Error 500)

[dkez8569]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Copilot in GitHub

Body

Hello,

I have been using GitHub Copilot Free and would like to upgrade to Pro. However, when I enter my PayPal payment information and click the next button, I am redirected to an "Error 500" page.

I suspected it might be a card issue, so I tried with another card. But whenever I go to the signup page:
https://github.com/github-copilot/pro/signup
it consistently shows the "Error 500" screen.

I have already tried clearing browser cookies and cache, switching to different browsers, and other troubleshooting steps, but the issue persists.

Could you please advise if there is another way to complete the upgrade or resolve this error?

[Dahire100]

An HTTP 500 error is usually a server-side issue, so it may not be related to your browser or payment method. Since you've already tried different browsers and cleared your cache, I'd recommend waiting a while and trying again later. If the problem continues, contact GitHub Support with screenshots and the exact time the error occurred so they can investigate your account or the billing service.

[dkez8569]

Thank you for your reply. I have contacted the credit card company and am trying various things.

[sovanshit]

An HTTP 500 error usually indicates a server-side problem rather than an issue with your payment card.

Since you've already tried different browsers and cleared your cache, I would also suggest checking the following:

• Verify whether GitHub is experiencing any service issues that could affect billing or Copilot subscriptions.
• Try completing the upgrade from an incognito/private browsing window with all browser extensions disabled.
• Make sure your GitHub account doesn't already have an active or pending Copilot subscription.
• If the error persists, contact GitHub Support and include:
  • The exact time the error occurred.
  • The URL where it happens.
  • A screenshot of the Error 500 page.
  • Your browser and operating system.

Because the error occurs before the payment completes and even when visiting the signup page, it seems more likely to be a server-side issue than a problem with your payment method.

If you can share the browser console errors (F12 → Console) or the Network tab response for the failed request, that may help identify the cause.

[dkez8569]

Thank you for your reply. The issue was resolved. In my case, the Error 500 page did not appear after upgrading from Free to Pro+.

I tried various methods to upgrade from Free to Pro, but none of them worked.

The cost was higher than I initially expected, but I had no choice since I was in a hurry.