🔒 This build is minidauth'd

Chatwoot, with a key nobody holds. Your customers' contact details and every word of a support conversation is sealed before it ever reaches the database, encrypted with a key that is never assembled anywhere, not even to decrypt. The key lives as threshold shares across the Tide network, so the classic breach, someone walking off with your database or a backup, turns up nothing readable.

• Your database holds only ciphertext. A stolen dump or a leaked backup is useless to whoever takes it.
• There is no standing key to steal. The vendor key is never whole, not in this app and not on any single server.
• Reads are governed, not assumed. A quorum grants the reading role. Revoke it and reads stop everywhere, at once.
• Nobody juggles keys. Agents keep the login they already have. The gate is a role, not a keyfile they can lose.
• Nothing else changes. Chatwoot works exactly as it does upstream, and sealing stays off until you turn it on.

See how it works → minidauth · dauth.me

Sealing is off until you point Chatwoot at a minidauth sidecar; unconfigured, it behaves exactly like upstream.

1. Bring up the backend. In a checkout of minidauth:

   cp operators.example.json operators.json
   docker compose -f docker-compose.yml -f docker-compose.seal.yml up -d
   # create a vendor key once (a licensed step; see that repo's docs/running.md)
   ./bootstrap.sh

   This runs the sealing sidecar on http://localhost:3021 and writes a signing key to ./keys/usertoken.key. Full detail: minidauth's docs/sealing.md.

2. Point Chatwoot at it. Set these in its environment, then start Chatwoot as usual:

   MINIDAUTH_SEAL_URL=http://localhost:3021
   MINIDAUTH_SEAL_SIGNING_KEY_FILE=/absolute/path/to/minidauth/keys/usertoken.key

   Now contact names and phone numbers, and the body of every message are sealed before they reach the database.

3. Grant a reader. Sealed fields open only for a user the quorum granted the crm-reader role. Grant it to an agent by their user id, from the minidauth checkout:

   DEMO_UID=<chatwoot user id> ./bootstrap.sh

   Revoke it in minidauth and their reads go dark, with no change to Chatwoot.

The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.

Chatwoot is the modern, open-source, and self-hosted customer support platform designed to help businesses deliver exceptional customer support experience. Built for scale and flexibility, Chatwoot gives you full control over your customer data while providing powerful tools to manage conversations across channels.

Supercharge your support with Captain, Chatwoot’s AI agent. Captain helps automate responses, handle common queries, and reduce agent workload—ensuring customers get instant, accurate answers. With Captain, your team can focus on complex conversations while routine questions are resolved automatically. Read more about Captain here.

Chatwoot centralizes all customer conversations into one powerful inbox, no matter where your customers reach out from. It supports live chat on your website, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, SMS etc.

Publish help articles, FAQs, and guides through the built-in Help Center Portal. Enable customers to find answers on their own, reduce repetitive queries, and keep your support team focused on more complex issues.

• Private Notes and @mentions for internal team discussions.
• Labels to organize and categorize conversations.
• Keyboard Shortcuts and a Command Bar for quick navigation.
• Canned Responses to reply faster to frequently asked questions.
• Auto-Assignment to route conversations based on agent availability.
• Multi-lingual Support to serve customers in multiple languages.
• Custom Views and Filters for better inbox organization.
• Business Hours and Auto-Responders to manage response expectations.
• Teams and Automation tools for scaling support workflows.
• Agent Capacity Management to balance workload across the team.

• Contact Management with profiles and interaction history.
• Contact Segments and Notes for targeted communication.
• Campaigns to proactively engage customers.
• Custom Attributes for storing additional customer data.
• Pre-Chat Forms to collect user information before starting conversations.

• Slack Integration to manage conversations directly from Slack.
• Dialogflow Integration for chatbot automation.
• Dashboard Apps to embed internal tools within Chatwoot.
• Shopify Integration to view and manage customer orders right within Chatwoot.
• Use Google Translate to translate messages from your customers in realtime.
• Create and manage Linear tickets within Chatwoot.

• Live View of ongoing conversations for real-time monitoring.
• Conversation, Agent, Inbox, Label, and Team Reports for operational visibility.
• CSAT Reports to measure customer satisfaction.
• Downloadable Reports for offline analysis and reporting.

Detailed documentation is available at chatwoot.com/help-center.

The translation process for Chatwoot web and mobile app is managed at https://translate.chatwoot.com using Crowdin. Please read the translation guide for contributing to Chatwoot.

We use the git-flow branching model. The base branch is develop. If you are looking for a stable version, please use the master or tags labelled as v1.x.x.

Deploying Chatwoot to Heroku is a breeze. It's as simple as clicking this button:

Follow this link to understand setting the correct environment variables for the app to work with all the features. There might be breakages if you do not set the relevant environment variables.

Chatwoot now supports 1-Click deployment to DigitalOcean as a kubernetes app.

For other supported options, checkout our deployment page.

Looking to report a vulnerability? Please refer our SECURITY.md file.

If you need help or just want to hang out, come, say hi on our Discord server.

Thanks goes to all these wonderful people:

Chatwoot © 2017-2026, Chatwoot Inc - Released under the MIT License.