Bee Gagliardi 🐝

CX platform architect. I build the operating infrastructure so others can do their best work.

What I'm about

• Friction-to-flywheel systems—turning customer problems into product fixes, not ticket queues
• AI/ML orchestration for self-service and intelligent routing
• 20+ years across engineering, security research, and CX infrastructure

Currently

• Sr. Manager, Digital Support @ ExtraHop
• Fractional CX architecture for B2B SaaS startups
• Writing Hive Five

Security background

Fortune 500 bug bounty • Weekly newsletter • Former Bugcrowd

beegagliardi.com · LinkedIn · X