We can help with changes or cancellations within an hour of placing your order. After that, your order is likely already on its way.

Get help here: https://immi.customerdesk.io/

You’ll get a shipping confirmation email with a tracking number once your order ships. Please give it 24 hours to update. You can also track it anytime using the “Track My Shipment” link at the bottom of our website.

At the moment, we don’t ship single packets but you can find us in select stores! Visit our Store Locations page to find immi near you.

We’ve got your back. Please reach out to us via our help link at https://immi.customerdesk.io/ with your order info and a photo (if damaged), and we’ll make it right.

Absolutely! We stand by our “100% Happiness Guarantee.” If you’re not satisfied with your immi experience, just email us within 30 days of your purchase and tell us what didn’t work for you and we’re here to listen.

Refunds are limited to your first order, up to the value of a 12-pack (or $78), and are limited to one refund per person.

💡 Pro tip: If it’s your first time trying immi, we recommend starting with no more than 12 packs to be eligible for a full refund under our guarantee.

We accept Credit Cards, Shop Pay, Google Pay, Apple Pay, FB Pay, PayPal, and Amazon Pay.

We reimagined ramen with chefs and nutritionists after 200+ attempts! immi ramen has 16–17g of net carbs, 28g of protein, and 12g of fiber per serving.

Yes! It’s designed for low-carb and keto lifestyles.

Up to 12 months stored at room temperature.

Definitely. One serving is a hearty 12 oz bowl that’ll leave you satisfied for hours.

Yes! We only use non-GMO, plant-based ingredients, no artificial colors or preservatives.

Yup, 100% plant-based and vegan-friendly!

Not yet. immi contains non-GMO vital wheat gluten for that chewy texture. We’re exploring gluten-free options in the future.

All our ramen contains Wheat and Shiitake Mushroom. Most of our lineup (except Spicy Beef) also includes Soy and Coconut.

Note: Black Garlic Chicken is our only flavor that contains Sesame.

👨‍⚕️ Safety First: We produce in a facility that handles Peanuts, Soy, and Sesame. If your allergy is severe, please consult your doctor before diving in!

It’s our exclusive membership program! For $50/year (auto-renewal), you get:

• 25% off everything
• $20 store credit on signup
• Early access to new products
• Exclusive deals and promos

Just add the Slurp Society Membership to your cart and check out. Then, create or log into your account.

Yes, you’ll need to sign in to unlock your perks.

Absolutely! Cancel via your member portal. Your perks will stay active until the end of your billing cycle. (Membership fees are non-refundable.)

Need a hand? If you run into any issues or need further assistance, please reach out to us through our help portal: https://immi.customerdesk.io/

We’ve made it easy for you! That 25% discount kicks in automatically.

Just a heads up! It doesn’t stack with other promos, so you’re already getting our best deal! 🙌

Yes, it expires 365 days after it’s added to your account.

You have to sign in to your account to access your Slurp Society membership benefits. Still not working? Please reach out to us through our help portal: https://immi.customerdesk.io/

Nope! You can cancel, pause or skip anytime.

Log into your account. If you didn’t create one at checkout, just sign up using the same email and it’ll link automatically.

• • Cancel: Go to Manage Subscriptions → Cancel

  • Update billing info: Go to Edit Payment Method

  • Change shipping address: Go to Edit Info

  • Add/change products: Go to Edit Products
    

Need a hand? If you run into any issues or need further assistance, please reach out to us through our help portal: https://immi.customerdesk.io/

We ship to all 50 U.S. states, and it’s free for orders over $60 (excluding Hawaii and Alaska).

We also ship internationally to Canada, the UK, and the EU via OpenBorder. More countries coming soon!

• Standard & Ground Shipping (via DHL)
• Expedited Shipping (U.S. only):
  • Faster: 3–5 business days
  • Fastest: 2–3 business days
• International: OpenBorder

• U.S. orders: Arrive in 3–7 business days
• International: Timing varies by country

  You’ll receive a tracking number via email once your order ships.