Privacy Policy

Last Updated: February 20, 2026

Welcome to PollenCount.eu ("we," "us"). We respect your privacy and are committed to protecting your personal data. This policy explains how we handle your information across our website and mobile application (the "Service").

1. Information We Collect

We collect information to provide a better experience for all our users.

• Alert & Subscription Information: If you sign up for alerts or a premium subscription, we collect your email address.
  Note: For in-app subscriptions, all payments are processed securely by Apple. We do not collect or store your credit card numbers or billing information.
• Location Data: To provide accurate pollen counts, you may choose to provide your city or allow the app to use your device's location. This data is used only to provide the Service.
• Technical & Usage Data: We automatically collect data such as your IP address, device type, operating system, and how you interact with our Service. This helps us troubleshoot bugs and improve performance.

2. How We Use Your Information

We use the data we collect to:

• Provide, maintain, and improve the PollenCount.eu Service.
• Send you pollen alerts and notifications you have requested.
• Manage your premium subscription and verify your access to "Premium" features.
• Respond to your support requests or feedback.

3. Sharing Your Information

We do not sell your personal data. We only share information with third parties in these limited cases:

• Service Providers: We use trusted partners to host our servers, send emails, and process in-app payments (e.g., Apple for payment processing).
• Legal Requirements: We may disclose info if required by law or to protect the safety and rights of our users.

4. Data Retention & Deletion

We keep your information only as long as necessary to provide the Service.

• Retention: Email addresses for alerts are kept until you unsubscribe.
• Deletion: To delete your data, unsubscribe using the link in any alert email or the form on our alerts page, or contact us at hello@pollencount.eu.

5. Your Rights (GDPR)

If you are located in the European Union, you have the right to access, correct, or delete your personal data. You may also object to or restrict certain processing of your data. To exercise these rights, please contact us at hello@pollencount.eu.

6. Cookies & Tracking

We do not use cookies or similar tracking technologies on our website. Embedded third-party ads from Google may set their own cookies; see Google's advertising privacy policy for details.

7. Security & Children's Privacy

We use industry-standard security measures to protect your data. However, no method of transmission is 100% secure. Our Service is not intended for children under the age of 16.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@pollencount.eu.