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I’m troubleshooting an NFS issue on SUSE Linux Enterprise Server 12 SP3.

Setup

Server: SUSE Linux 12 SP3, exporting via NFSv3 and NFSv4.

Clients: AWS EKS 5 old worker node (This work) , 2 new worker node (Not working)

Firewall: verified open (2049, 111, etc.).

Protocol: NFSv4 — old clients mount and work normally, new client fails.

Symptoms

On the new client, mount -t nfs -o vers=4.1 ... hangs. tcpdump on the server/client shows the NFS request goes out but never completes: netstat on the client shows the connection established but stuck in use. Disk I/O is fine (vmstat shows no bottleneck). I try add thread to 64 as well. it still not working.

Diagnostics

nfsstat -s

Server nfsstat -s (excerpt):

Server rpc stats:
calls      badcalls   badclnt   badauth   xdrcall
10365066   2          0         0         0

Server nfs v3:
null         19   0%
getattr      26948   25%
setattr      239441   1%
lookup       413204   9%
access       413204   16%
readlink     0   0%
read         128517   5%
write        233267   9%
create       89095   3%
mkdir        566   0%
symlink      0   0%
mknod        0   0%
remove       17886   0%
rmdir        3634   0%
rename       3634   0%
link         0   0%
readdir      4622   0%
readdirplus  1389   0%
fsstat       694822   27%
fsinfo       0   0%
pathconf     6   0%
commit       27055   1%

Server nfs v4:
null         17   0%
compound     7820412   99%

Server nfs v4 operations:
op0-unused   0   0%
op1-unused   0   0%
op2-future   0   0%
access       70166   0%
close        32186   0%
commit       21028   0%
create       46   0%
delego_purge 0   0%
delegreturn  22263   0%
getattr      3386908   14%
getfh        25887   0%
link         0   0%
lock         0   0%
lockt        0   0%
locku        6437   0%
lookup       0   0%
lookup_root  0   0%
nverify      0   0%
open         32396   0%
openattr     0   0%
open_conf    0   0%
open_dgrd    116   0%
putfh        7374611   32%
putpubfh     0   0%
putrootfh    0   0%
read         43231   0%
readdir      524   0%
readlink     0   0%
remove       3917678   17%
rename       164   0%
renew        0   0%
restorefh    0   0%
savefh       0   0%
secinfo      0   0%
secinfo_no   0   0%
setattr      3917678   17%
setcltid     0   0%
setcltidconf 0   0%
verify       0   0%
write        116222   0%
rellockowner 2092   0%
bc_ctl       0   0%
bind_conn    0   0%
exchange_id  0   0%
create_ses   419831   0%
destroy_ses  0   0%
free_stateid 0   0%
getdirdeleg  0   0%
getdevinfo   0   0%
getdevlist   0   0%
layoutcommit 0   0%
layoutget    0   0%
layoutreturn 0   0%
secinfo_non  0   0%
sequence     7400510   32%
set_ssv      0   0%
test_stateid 0   0%
want_deleg   0   0%
destroy_clid 18   0%
reclaim_comp 15   0%

NFSv4 stats look normal (compound, getattr, setattr, sequence, etc.).

Only 2 badcalls out of ~10M requests.

vmstat -1

procs -----------memory---------- ---swap-- -----io---- -system-- ------cpu-----
 r  b   swpd   free   buff  cache   si   so    bi    bo   in   cs us sy id wa st
 0  0    536  84668 104136 684344    0    0     0     8   36   70  0  0 99  0  0
 0  0    536  84668 104136 684344    0    0     0     0   86  103  0  0 100 0  0
 0  0    536  84668 104136 684344    0    0     0     0   36   31  0  0 100 0  0
 0  0    536  84668 104136 684344    0    0     0     0   39   30  0  0 100 0  0
 0  0    536  84668 104136 684344    0    0     0     0   72   70  0  0 100 0  0

top

top - 19:32:26 up 5 days, 10 min,  1 user,  load average: 0.00, 0.00, 0.00
Tasks: 179 total,   1 running, 178 sleeping,   0 stopped,   0 zombie
%Cpu(s):  0.3 us,  0.0 sy,  0.0 ni, 99.3 id,  0.0 wa,  0.0 hi,  0.0 si,  0.3 st
KiB Mem : 1014468 total,   943204 used,    71264 free,   104544 buffers
KiB Swap:  8387580 total,      604 used,  8386976 free,   695416 cached Mem

  PID USER      PR  NI    VIRT    RES    SHR S  %CPU %MEM     TIME+ COMMAND
    1 root      20   0   37724   5812   3908 S  0.000  0.573   4:29.80 systemd
    2 root      20   0       0      0      0 S  0.000  0.000   0:00.01 kthreadd
    3 root      20   0       0      0      0 S  0.000  0.000   0:13.14 ksoftirqd/0
    5 root       0 -20       0      0      0 S  0.000  0.000   0:00.00 kworker/0:0H
    7 root      20   0       0      0      0 S  0.000  0.000   0:50.74 rcu_sched
    8 root      20   0       0      0      0 S  0.000  0.000   0:00.00 rcu_bh
    9 root      rt   0       0      0      0 S  0.000  0.000   0:00.00 migration/0
   10 root      rt   0       0      0      0 S  0.000  0.000   0:02.27 watchdog/0
   11 root      20   0       0      0      0 S  0.000  0.000   0:00.00 kdevtmpfs
   12 root       0 -20       0      0      0 S  0.000  0.000   0:00.00 netns
   13 root      20   0       0      0      0 S  0.000  0.000   0:00.00 perf
   14 root      20   0       0      0      0 S  0.000  0.000   0:00.00 xenwatch
   15 root      20   0       0      0      0 S  0.000  0.000   0:00.00 xenbus
   16 root      20   0       0      0      0 S  0.000  0.000   0:00.00 khungtaskd
   17 root      20   0       0      0      0 S  0.000  0.000   0:00.00 writeback
   18 root      25   5       0      0      0 S  0.000  0.000   0:00.00 kcompactd0
   19 root      20   0       0      0      0 S  0.000  0.000   0:00.00 ksmd
   20 root      20   0       0      0      0 S  0.000  0.000   0:01.53 khugepaged
   21 root      20   0       0      0      0 S  0.000  0.000   0:00.00 crypto
   22 root      20   0       0      0      0 S  0.000  0.000   0:00.00 kintegrityd
   23 root      20   0       0      0      0 S  0.000  0.000   0:00.00 bioset
   24 root      20   0       0      0      0 S  0.000  0.000   0:00.00 vblockd
   25 root      20   0       0      0      0 S  0.000  0.000   0:00.00 devfreq_wq
   26 root      20   0       0      0      0 S  0.000  0.000   0:00.00 kswapd0
   27 root      20   0       0      0      0 S  0.000  0.000   0:00.00 vmstat
   28 root      20   0       0      0      0 S  0.000  0.000   0:00.00 fsnotify_mark
   29 root      20   0       0      0      0 S  0.000  0.000   0:00.00 ecryptfs-kthrea
   30 root      20   0       0      0      0 S  0.000  0.000   0:00.00 kthrotld

tcpdump

19:11:02.021752 IP 10.24.129.188.726 > 10.24.17.151.2049: Flags [P.], seq 2240:2520, ack 385, win 491, options [nop,nop,TS val 2653014297 ecr 2402970920], length 280: NFS request xid 136786115 276 getattr fh 0,1/43 
19:11:02.021920 IP 10.24.17.151.2049 > 10.24.129.188.726: Flags [P.], seq 385:433, ack 2520, win 1140, options [nop,nop,TS val 2402971176 ecr 2653014297], length 48: NFS reply xid 136786115 reply ok 44 getattr ERROR: Request couldn't be completed in time    
19:11:02.022207 IP 10.24.129.188.726 > 10.24.17.151.2049: Flags [.], ack 433, win 491, options [nop,nop,TS val 2653014297 ecr 2402971176], length 0
19:11:03.045780 IP 10.24.129.188.726 > 10.24.17.151.2049: Flags [P.], seq 2520:2800, ack 433, win 491, options [nop,nop,TS val 2653015321 ecr 2402971176], length 280: NFS request xid 153563331 276 getattr fh 0,1/43 
19:11:03.046012 IP 10.24.17.151.2049 > 10.24.129.188.726: Flags [P.], seq 433:481, ack 2800, win 1148, options [nop,nop,TS val 2402971432 ecr 2653015321], length 48: NFS reply xid 153563331 reply ok 44 getattr ERROR: Request couldn't be completed in time

Question

Since:

On SUSE Linux Enterprise Server 12 SP3:

  • Server-side counters are clean (nfsstat -s shows ~10M calls, only 2 badcalls).
  • Older clients can mount fine using NFSv4.
  • A new client fails — tcpdump shows NFS requests going out but no complete response.

Where should I focus next to troubleshoot and fix this?

  • Could this be a client-side protocol/config mismatch (mount options, idmapd, domain)?
  • Or is there a way to confirm if the server is silently dropping these requests?
2
  • SLES 12SP3 is end of life since 2022. Upgrade to SP5 and get LTSS subscription to have a supported system. Commented Sep 16, 2025 at 12:34
  • Hi Vidarlo. Thank you for your replied. Is it need to be upgrade? it might impact prod. But if it the case I will see what I can do. Commented Sep 16, 2025 at 12:53

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