Support

Docs, answers, and a real person when you need one.

🔒 Security-reviewed 🧾 GPL open source 📤 No lock-in — export anytime ⚡ 20× lighter engine

💬 Real human, real answers

Tickets are read and answered personally by the developer.

⏱️ Fast turnaround

Typical first reply within 24 hours on weekdays.

🔍 Before you write

Include your WordPress version, plugin version and a link — it cuts resolution time in half.

However you like to get help, we’ve got you covered.

Frequently asked

Is it really free?

Yes. Every translation feature and unlimited languages are free, with no paid tier inside the plugin. You only ever pay your own AI provider, directly, if you choose to use AI.

Do I need an AI key?

No. Translate entirely by hand, or free with the built-in Google Translate copy & paste. AI keys are optional and only used when you ask.

Does it work with caching?

Yes. Each language lives under its own URL (for example /it/), so page caches store every language separately and automatically.

Can I move from TranslatePress or Polylang?

Yes — use TranslateRocket → Import to bring over your existing translations in one click.

Need a hand?

For a professional setup, bulk translation or custom work, help is available as a service from the author. Reach out and let’s make your site multilingual.

🎫 Open a support ticket

📂 View existing tickets

Can’t find your answer above? Open a ticket — just your email, your message and an optional file. You’ll get a verification email and we’ll reply there.

Open a ticket — no account needed

Name, email and the problem. Attach screenshots or files right in the description (drag & drop works). Protected by reCAPTCHA.

You’re in good hands 🚀 Every ticket lands directly on the developer’s desk.
⏱ Replies within 24 hours🐞 Bugs fixed in the next release💪 Your report improves the plugin

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