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I booked some refundable flight ticket with Air France with the Flex option. I canceled them and I am now seeking a refund. I requested reimbursement for some flight tickets I bought on Air France via the link they gave in the email they sent me containing the ticket (https://wwws.airfrance.fr/trip/external):

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However, I received no email confirming my request, so if one day the information disappears from the website, I wouldn't have any proof that I requested a reimbursement. How can I get some confirmation that Air France has received my request for reimbursement?

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Take a screenshot of the Air France window that shows your ticket details, and also displays that other portion of your computer screen which shows the date.

In addition to saving the screenshot itself, put the screenshot into an email, address the email to yourself, and send the email.

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  • Thanks, +1 for the ideas but pretty easy to fake that screenshot. Commented Sep 5 at 0:41
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    Absolutely true...but something (especially ones so easy) seems better than nothing. I have no insight about how you might push AF to actually respond. Commented Sep 5 at 0:43
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    @FranckDernoncourt It typically doesn't matter, you don't need technically ironclad proof and a screenshot goes a long way in interactions with customer support everywhere. Commented Sep 5 at 5:28
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    @Relaxed With customer support, yes. With the court, not so sure. Commented Sep 5 at 5:30
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    @FranckDernoncourt Does Email? In what context would you actually need to prove this? In France, it's certified mail all the way if you're worrying about the courts. Commented Sep 5 at 5:31
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One can request the refund via https://refunds.klm.com/AirfranceRPS/Forms/frmMain.aspx: it will send a confirmation by email from the email address [email protected] containing a PDF with the request ID and the reimbursement information:

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If the reimbursement was already requested earlier, that's fine, they'll simply reply with:

We would like to inform you that the refund of the submitted document is already being handled via another refund request. Therefore, we cancelled this request.

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