Fin

Register for Pioneer 2026: a summit for CX leaders operating at the frontier. Next Wednesday (Oct 7) we’re bringing together the world's leading CX leaders at Anthropic, Salesforce, Clay, Box, AppFolio, Nuuly, Gamma, and Teachable to share how they’re transforming the customer experience with AI. And we’ll unveil the next major product announcement from Fin, the highest performing customer agent on the market. Scroll through the session spotlights below, or see the full agenda and register at the link in the comments.

An AI Agent that can’t take action creates two unnecessary problems: 1. Your support team doing more work 2. Your customer waiting for a resolution that should have taken 90 seconds

One week today until Pioneer – the must-attend annual event for people working at the forefront of CX. Join us live in San Francisco or virtually from anywhere to: → Hear how CX leaders from Anthropic, Clay, AppFolio, Nuuly, Gamma, and Teachable are delivering exceptional customer experiences. → Learn hard-won lessons from leaders transforming their orgs. → Be the first to see Fin's next major product announcements. Register now and save your spot using the link in the comments.

It's one of the most discussed org questions in CX right now: Who owns AI? We put that question to Chris Rule, VP of Customer Experience at Turno, during our most recent Career Transformation roundtable. The answer might differ from business to business, but one thing is certain: AI can be a shared effort, but it can never be an ownerless one. Clear ownership is the difference between an AI experiment and an AI program that delivers real value. You can rewatch the full Career Transformation roundtable at the link below.

In financial services, every automation you ship means handling someone's most sensitive information at their most urgent moment. AI innovation in this space has to be built from that understanding. That was a key takeaway from a recent conversation with Plaid's Chief Customer Officer, Emily Haahr. She sat down with Fin's Junan Pang, to talk about how AI only delivers real value in financial services when it's built on secure, permissioned, and trusted data. Watch the full webinar on-demand to learn more about Fin's partnership with Plaid, and how secure, real-time financial data helps your AI Agent earn trust.

Fin was at HumanX in Amsterdam last week – the conference built specifically for AI decision-makers. Our booth saw countless visitors, we ran demos across both days of the event and Des Traynor, our CSO and Co-Founder, joined the main stage for ‘Rewriting the Operating Model for the AI Era’. You can catch Des at our own summit next week, Pioneer. Register to attend via the link in our comments.

On October 7 at Pioneer, Kathleen Ross (Teachable), and Alannah Carroll (Gamma), join Fin’s Brian Donohue to show how they're reinventing their support operations with Operator. The two organizations use Operator in different ways: → Teachable uses Operator to run projects, like their migration to Stripe. → Gamma uses Operator as a support engineering copilot. Their use of Operator is what support operations could look like for everyone else in a year or two, and both teams' weeks already look nothing like they did before. They’ll talk through how both teams got here: what they tried, what they learned, and where they drew the line between the work Operator does and the work their teams still do. Register to attend Pioneer live in San Francisco or virtually from anywhere at the link in the comments.

9 days until Pioneer, the summit for CX leaders operating at the frontier. Be the first to see Fin’s next major product announcement and hear from the world's leading CX leaders who are transforming how they deliver exceptional customer experiences. Secure your place at Pioneer via the link in the comments.

You can’t build an AI-native organisation on an org structure designed for a world before AI.

It’s important end users understand that your AI Agent is deeply connected to your human support team, and how they make decisions. Here's why: our 2026 AI Sentiment Report shows that people want to know that AI can make exceptions the way humans do, and that someone is accountable if something goes wrong. Here's how to get this right: 1. Make it obvious that a human team is monitoring what your Agent does 2. Give end users a clear and easy path to a human teammate To learn more about how to build people's trust in AI Agents, you can read the full 2026 AI Sentiment report at the link below.