Everyone is talking about the jobs AI will take. We’re more interested in the one it’s creating. Our CEO Jake Stauch believes a new AI-native role is emerging: the Automation Engineer. Automation Engineers work with teams to understand how work actually gets done. They decide what to automate, then use the latest tools to build it into the business. At SeatGeek, the shift happened fast. Within three weeks of using Serval, 40% of IT requests were resolved automatically. The people who had handled them were redeployed into Customer Support, Tech Compliance, and Legal to build automations for those teams. Leadership saw enough value to fund five more of those roles. SeatGeek isn’t alone. Fortune 20 companies are building the function in-house. We’re hiring Automation Engineers at Serval too. More on the Automation Engineer → https://lnkd.in/gHfq44_V
Serval
Software Development
San Francisco, California 17,633 followers
AI Agents for IT
About us
Serval is a unified help desk, access management, and automation platform with a built-in AI agent workforce. Deploy AI agents to automate the most challenging help desk requests, build enterprise-grade workflow automations, and surface actionable insights.
- Website
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https://www.serval.com
External link for Serval
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
Products
![Click here to view Serval]()
Serval
Workload Automation Software
AI Agents for IT. Serval automates help desk requests, just-in-time access, onboarding and offboarding with AI powered workflows that build themselves.
Locations
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Primary
Get directions
100 Montgomery St
San Francisco, California 94104, US
Employees at Serval
Updates
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Another week, another wave of new faces at Serval! 🙌 Please welcome: → Strom Norcross - Deployment Success Manager → Celina K. - Account Executive, Mid Market → Jacob Sims - Account Executive, Enterprise → Thomas Li - Sales Manager, Enterprise → Daniel Reyna - RVP, Majors Central & East → Nick Basile - Account Executive, Enterprise → Pierson Berry - Account Executive, Mid Market → John Cramb - Security Engineer → Justin Condren - Deployment Strategist → Sean Li - Deployment Strategist → Vijayan Seshasayee - Strategic Finance Lead → Sreya Maram - Technical Product Enablement Manager → Dom Young - Sales Manager, Mid Market Think you'd raise the bar? We're hiring: https://lnkd.in/ghXzDN-m
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FIRST. EVER. SERVAL. COMMERCIAL. 🙌 Our CTO Alex McLeod is shopping for a car. Billy, a used car salesman, has a green jalopy on the lot… but it’s “reliable” once you learn the system. Up close, it’s a different story. The AI assistant is bolted on. The security system needs resetting. Lane changes require planning. Some things only work if you do them in the right order. Billy’s best selling point: “Everyone buys from us. You have to.” Fortunately, our CEO Jake Stauch arrives in his purple Corvette before Alex signs anything. Thank you to director Megan Gamez for bringing this idea to life and making it better than we imagined! 🍿🍿🍿
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Coming soon: "Out with the Old," a Serval production starring Billy the used car salesman, Jake Stauch, and Alex McLeod... 🍿
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Serval’s next great seller might not be in sales yet 🔭🐯 We’re joining our investor First Round Capital as a hiring partner for its inaugural Sales Combine, a free two-day program for people ready to break into tech sales. Participants get in-person training in San Francisco. Graduates will be introduced to hiring companies across First Round’s portfolio, including... yours truly 👀 Big thanks to Bill Trenchard and the First Round team for putting this together. Excited to meet the inaugural class (and possibly some future Servals??). Applications close October 3. Apply here → https://lnkd.in/gYdz3Cr4
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Moments like these, and partners like Troy Quigley and the team at Lucid Motors, are why we do this. It's. Serval. Now.
From ServiceNow to Serval: Why Timing Matters in Digital Transformation After many years working with ServiceNow across multiple organizations, making the decision to move away from it was not something I took lightly. ServiceNow has been a foundational platform throughout much of my career, helping organizations establish mature service management practices and enabling IT teams to scale and operate effectively. This transition was never about shortcomings in the platform. It was about taking an honest look at where we were as an organization, where we needed to go, and what would best support our next phase of growth and transformation. At Lucid, we strive to balance ambitious business objectives while continuing to elevate the employee experience. Like many leaders, I was tasked with finding ways to simplify operations, reduce costs, and support a leaner operating model without compromising the quality of service delivered to our employees. The real challenge was not just doing more with less, but finding a way to use that moment as a catalyst for transformation. At the same time, I believed this was an opportunity to rethink how IT services should be delivered in the age of AI. As we evaluated our options, it became clear that timing mattered. We were at a point in our ServiceNow journey where continuing down the same path would not have delivered the transformational outcomes we were seeking. We needed a platform that was purpose-built for where we wanted to go. That is where Serval came in. Serval gave us an opportunity to simplify our environment, reduce complexity, lower operational costs, and most importantly, reimagine the employee experience through AI and automation. Instead of focusing on traditional ticket management, we can now focus on intelligent workflows, faster resolution times, proactive service delivery, and a more personalized experience for our employees. This transition is about much more than replacing one platform with another. It is about embracing a new operating model that leverages AI to enhance human capability, accelerate service delivery, and enable IT teams to spend less time on manual processes and more time creating value for the business. I'm incredibly proud of the team that helped make this transformation possible. Change at this scale is never easy, but the opportunity to build a modern, AI-driven service organization made it worth pursuing. The future of service management will not simply be about managing tickets more efficiently. It will be about leveraging AI, automation, and intelligent experiences to deliver the right service at the right time with minimal friction. For Lucid, Serval was the right solution, at the right time, for the right reasons. Here's to the next era of service management. #AI #Automation #ITSM #DigitalTransformation #ServiceManagement #EmployeeExperience #Serval #Innovation #Leadership #GenerativeAI
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Serval is headed to the land of BBQ, Patrick Mahomes, and blurred state lines. We'll be in Kansas City September 23-25 as a Premier sponsor 🌟 of JNUC, hosted by Jamf. See how Serval's AI agents automate company operations, from building workflows to resolving employee requests. As always, we're show up in full force with: 📸 AI headshots 🍻 Wednesday happy hour 🎟️ Tickets into our suite at the Jamf Nation Party 🐯 Serval cats, socks, pens, and notebooks Find us at booth 303, we would love to say hi (ᵔ◡ᵔ)
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Soft Serval came to NYC… and serve we did 🍦 First stop: ServiceNow World Forum, where our purple truck handed out free soft serve outside the Javits Center to anyone who needed a break from the show floor. Then we hit the road, bringing ice cream to our customers at Clay, Bilt, Arch, and several others. Thank you to everyone who stopped by, grabbed a cup or cone, and helped make Soft Serval’s two-day NYC tour one to remember! Ride along with Soft Serval 🎥👇
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We planted a little easter egg in our product to celebrate National IT Professionals Day 👀 The IT teams we work with aren't just granting access requests and resetting laptop passwords. They're reshaping what it means to work in IT: building automations that unlock new levels of efficiency, launching background agents to resolve issues before tickets are ever submitted, and becoming strategic partners the whole business leans on. Happy National IT Professionals Day to all who celebrate 💜 Not a Serval customer yet? We can fix that 👉 https://lnkd.in/g5uYsiaf