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Beth Shea shared thisI'm excited to share that I've officially joined Darktrace as their Chief Customer Officer. Over the past several months, I have had the opportunity to get to know Ed Jennings, his entire leadership team, and so many incredible Darktracers across the business. What stood out immediately wasn't just the technology - it was the people. Ed's vision for the future of Darktrace, the caliber of the leadership team, and the culture they're building made it clear that this was an organization I wanted to be part of. The collaboration, humility, energy, and genuine customer-first mindset I experienced throughout the company were unlike anything I'd seen in a long time. When you combine that with Darktrace's AI-native cybersecurity technology, it became an opportunity I simply couldn't pass up. Throughout my career, I've been fortunate to lead incredible teams dedicated to helping customers realize value while building customer organizations that drive growth, strengthen relationships, and create exceptional experiences. What has always energized me most is partnering with customers to help them achieve meaningful business outcomes while building teams that scale. As organizations navigate an increasingly complex threat landscape, customers need more than great technology - they need a trusted partner focused on helping them maximize the value of their investment. That's where I believe great customer organizations make the biggest difference. I'm incredibly excited to partner with our customers and work alongside such a talented team as we continue building a world-class customer experience across the entire customer lifecycle. Thank you to everyone who has supported me throughout my career. I'm grateful for the opportunity and could not be more excited for this next chapter. Let's go!!! #Darktrace #CyberSecurity #AI #CustomerSuccess #CustomerExperience #Leadership #SaaS #EnterpriseSoftware
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Beth Shea shared thisThis is awesome Jim Tedesco and Brian Monaghan . Cant wait to read it!Beth Shea shared this***AVAILABLE NOW ON AMAZON*** https://a.co/d/07zIdyRD In the first chapter, my co-author Brian Monaghan and Jim Tedesco reveal how one bold decision changed everything. What's your next game-changing decision?
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Beth Shea reposted thisBeth Shea reposted this𝗖𝗼𝗻𝗳𝗶𝗱𝗲𝗻𝗰𝗲 𝗶𝘀 𝘁𝗵𝗲 𝗻𝗲𝘄 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗼𝘂𝘁𝗰𝗼𝗺𝗲. And the rules for earning customer trust are changing fast. Just wrapped a working session with our speakers: 🎙️ Teresa Anania, Chief Customer Officer at Sophos 🎙️ Ben Saitz, Chief Customer Officer at Netskope 🎙️ Beth Shea, former Chief Customer Officer at Snyk; prior CS leader at Veeam Software along with Shareth Ben (CCO, Apptega) and Gregory Walker (SuccessLab). We pressure-tested the questions we’ll take on at CS4Cyber on Feb 6, 2026, including: 🔹 What customers expect from vendors around AI-driven attacks, AI readiness, and AI governance 🔹 What resilient customer operating models look like in 2026 🔹 What outcomes customers are pushing hardest for right now 🔹 How operating models are evolving across Customer Success, Support, and Services 🔹 What scales with AI, what stays high-touch, and why This isn’t just cybersecurity. It’s where customer leadership is headed. 👉 Register here: https://lu.ma/cyber26 Join us for a candid, operator-led conversation. #CS4Cyber #Netskope #Snyk #Sophos #SuccessLab
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Beth Shea reposted thisBeth Shea reposted this𝗙𝗿𝗼𝗺 𝗥𝗲𝗮𝗰𝘁𝗶𝘃𝗲 𝘁𝗼 𝗥𝗲𝘀𝗶𝗹𝗶𝗲𝗻𝘁: 𝗧𝗵𝗲 𝗡𝗲𝘄 𝗖𝘆𝗯𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗣𝗹𝗮𝘆𝗯𝗼𝗼𝗸 Excited to share this first with our CS4Cyber community. We’re kicking off the 2026 season with a high-signal, operator-led conversation featuring three standout Chief Customer Officers in cybersecurity: 🎙️ Teresa Anania, CCO, Sophos 🎙️ Ben Saitz, CCO, Netskope 🎙️ Beth Shea, Former CCO, Snyk and Veeam We’ll cover what it takes to move from reactive support to resilient customer success, including operating models, outcomes, and where AI is really helping. Fri, Feb 6 | 8:00–8:55 AM PT | Zoom Space is limited. Register here: https://lu.ma/cyber26
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Beth Shea posted thisAfter several years as Chief Customer Officer at Snyk, I wrapped up my role in September. So what's next? I’ve spent most of my career building and scaling global post-sales organizations — Customer Success, Support, Solutions Engineering, Professional Services, and Strategic Initiatives — and partnering closely with CEOs and leadership teams through periods of growth and transformation. At this stage, I’m being intentional about where I apply that experience. I’m exploring selective operating partner and advisory work, particularly with software companies navigating scale, complexity, or post-sales change, while remaining open to the right executive leadership opportunity. I’ve learned that the most durable results come from strengthening leaders, alignment, and operating models — not heroics — and I’m excited to apply that mindset in new ways. Grateful for the teams and leaders I’ve worked alongside over the years, and looking forward to what’s next!
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Beth Shea shared thisAI is everywhere. But is it safe? 🔐 Join @The AI Security Summit, October 22–23 in San Francisco, where leaders, engineers, and innovators are coming together to tackle the real risks behind AI. From high-impact keynotes to hands-on workshops, this is where trustworthy AI is being built today. Don’t just watch the future of AI unfold, help shape it. https://lnkd.in/eDCkzx24
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Beth Shea shared thisSuch exciting times at Snyk! Check this out!Beth Shea shared thisAhead of #BlackHat2025, Snyk is redefining secure AI development with three new innovations focused on Model Context Protocol (MCP), the foundation for how AI agents interact with tools, data, and models. As vibe coding replaces traditional development, the security model must evolve too. Here's what's new: ✅AI-Bill of Materials (AI-BOM) for MCP: The first governance tool for the AI-native supply chain. Complete visibility into prompts, tools and data agents use. ✅MCP Server: Security from the first prompt. Run scans directly within environments like Claude Desktop and Cursor, without leaving flow. ✅Toxic Flow Analysis (TFA): New threat detection built to catch agent-specific risks like tool poisoning and runtime exfiltration. “Secure at Inception” means embedding security where AI-native software actually begins, with the prompt. Learn more about these innovations and see what’s next in MCP security with Snyk at Black Hat August 6-7! https://lnkd.in/erW6tnUt
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Beth Shea shared thisInvariant Labs has uncovered "Toxic Flows," a novel class of vulnerabilities that expose agentic AI systems to prompt injection and MCP-based exploits.To help developers stay ahead, we’re introducing the Toxic Flow Analysis (TFA) framework and the MCP-scan tool, the industry’s first approach to systematically detect and mitigate these emerging AI security threats before they happen. Dive deeper into TFA and check out MCP-scan in our latest blog: https://lnkd.in/eJCqVG29Unmasking the Toxic Flow Analysis: A Principled Approach to Hardening AI Agent Security | Snyk LabsUnmasking the Toxic Flow Analysis: A Principled Approach to Hardening AI Agent Security | Snyk Labs
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Beth Shea reposted thisBeth Shea reposted thisExciting news over the weekend in the AI coding space: Google is licensing Windsurf’s AI coding technology and bringing on their CEO and part of the team. What stands out isn’t just the size of the deal, but what it signals. Developers remain firmly at the center of the AI revolution. From intelligent code completion to agentic coding, autonomous agents that write, test, and debug — AI is transforming how software gets built, making it faster and more efficient than ever. But as we race ahead, there’s still something we’re not talking about. What does this acceleration mean for security? If AI is generating and optimizing code at unprecedented speed, how do we ensure that velocity doesn’t come at the cost of introducing new vulnerabilities or making existing ones worse? Security can’t be an afterthought. It has to be part of this new AI-driven paradigm from the start—built-in, not bolted on. Developers shouldn’t have to choose between speed and safety. This deal is a powerful reminder: the future of AI coding must be fast, secure, and built right from the start. https://lnkd.in/e-aNw8H3
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5d
Congrats Nathaniel. Can't wait to see what you and the team can accomplish this year. Lets gooooo!
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Beth Shea liked thisBeth Shea liked thisFor the first time in years, I don’t manage anyone. Two weeks ago I started as a Sr. Named Account Manager covering Healthcare for Proofpoint After a run of sales leadership roles it was a deliberate choice. Leading people has been one of the real privileges of my career. I’m proud to have had the opportunity to develop many teams and individuals and support many deals as a coach. Now I’m excited to be in the field, focusing on customers, and stopping “bad guys” Thank you Shannon Smith-Fang Jaeson Galli Mike Micolino Sean Ferguson Sean Kelly Karen Jackson for the opportunity. And a big thanks to one of my mentors and close friend Trevor Seim
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Beth Shea liked thisBeth Shea liked thisOne of my favorite parts of building out Darktrace's Legal & Compliance team is watching great opportunities open up for great lawyers. Here's one: we're hiring a Commercial Legal Counsel with 2-6 years of relevant experience in either Boston (remote with occasional travel) or NYC (hybrid in NYC office). If you've ever wanted your legal work to sit right at the intersection of two of the most consequential trends in tech — AI and cybersecurity — this is that role. 🔹 You'll partner directly with Sales, Deal Desk, Finance, and our Partner organization, giving you real influence over how the business scales. 🔹 You'll do it inside a high-growth cybersecurity leader where legal is a genuine strategic partner, not a back-office function. 🔹 You'll advise on the full range of commercial matters — from sales to marketing to AI to IP — for a company protecting nearly 10,000 organizations worldwide. 🔹 You'll join a global in-house legal team and work for the fantastic Michael Boyd, gaining exposure to sophisticated enterprise deals from day one, alongside our other lawyers based in the Americas, Ambre Anjoubault, Dana Romans and Stuart Schussel (and the whole Darktrace Legal & Compliance team globally). This is a genuinely exciting seat for a lawyer who wants substantive commercial experience inside a fast-moving, mission-driven AI security company. We're not using external recruiters for this search, so if you or someone in your network is a fit, please apply directly or send me a message — I'm happy to make introductions. (Please use this link immediately following here - https://lnkd.in/gi-Z2tkB) #LegalJobs #Cybersecurity #InHouseCounsel #AI #Darktrace
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Beth Shea liked thisBeth Shea liked thisAI agents are becoming genuinely powerful. They are capable of autonomously chaining actions to solve complex problems. The OpenAI/Hugging Face incident shows exactly why that's exciting AND why it demands new safeguards: an agent pursued its goal so effectively it broke out of its sandbox, with no human directing it. Our CAIO, Tim Bazalgette, on what this means for defenders: the answer isn't less autonomy, it's better visibility into agent behaviour. https://lnkd.in/gs3XmC4SWhat the OpenAI and Hugging Face Incident Means for DefendersWhat the OpenAI and Hugging Face Incident Means for Defenders
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Beth Shea liked thisBeth Shea liked thisI got to chat with Samantha Wessels, SVP & President of EMEA at Box, live from BoxWorks London 2026! She gave a unique perspective on how European orgs are approaching AI. Check it out 👇 My biggest takeaways: 🇪🇺 EUROPE PLAYS THE LONG GAME → Organizations are far more deliberate when choosing AI technologies compared to other regions, investing time upfront before committing for the long term. → That slower decision-making often leads to stronger long-term partnerships and customer loyalty. 🛡️ GOVERNANCE CAN ACCELERATE AI → Strong governance practices don’t have to slow innovation down. Done well, they can create the foundation to scale AI faster and with confidence. 👤 AI IS CHANGING THE WAY WE WORK → The biggest opportunity isn’t in replacing people. AI offers to take over repetitive tasks so employees can focus on higher-value work that requires human judgement and creativity. Change management also keeps coming up in almost every conversation I have. Technology is moving incredibly fast, and helping people embrace that change is where organizations are really struggling today. Many of the topics we discussed are reflected in Box’s new State of AI in the Enterprise report. If you’re curious to learn more about how organizations are approaching AI adoption today, check it out here: https://lnkd.in/ecA6igzC Samantha brought a thoughtful perspective, drawing on years of experience working across diverse markets, specifically in tune to how European enterprises are balancing innovation with responsibility. And how that approach has become a competitive advantage over time. Check out the full interview! For those that work with Europe or cross-region, are you seeing similar trends? #BoxPartner #BoxWorks #futureofwork #enterpriseAI
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Beth Shea reacted on thisBeth Shea reacted on thisLast week I wrote about bringing the entire Upbound CX team together under one roof, and how the real work happened between the sessions: at the dinner table, on the patio, spotting each other at the gym at 6am. Here's the part of that week I keep coming back to. We spent a few hours going through The Simple Truths of Service by Ken Blanchard & Barbara Glanz. Props where props is due: I was introduced to this presentation theme by Alan Barber, and incredible CX advisor. Extra thank you to Beth Shea for sponsoring the mentorship opportunity in the past. The premise is simple: Extraordinary service comes from people who care and are empowered to make a difference. That idea matters more than ever in our world, and here's why. 🥕 Upbound is disrupting the market at the infrastructure layer, solving the biggest problems at the biggest scale for the largest enterprises in the world. 🥕 When you operate at the true cutting edge, something happens that most teams never face: the AI context doesn't exist yet. The answers aren't in a model's training data. The playbooks haven't been written. You are the one writing them. 🥕 That's exactly where incredible humans become the differentiator. AI will handle more of the transactional work. The tickets, the routing, the first-line answers. That's a good thing. But when the problem is novel, when it lives at a scale and complexity nobody has documented, you need people who can think, own the outcome, and care enough to see it through. When a machine can answer the question, the human moment has to be more human. More empathy. More ownership. More of the "Johnny the Bagger" instinct, finding the small, personal way to make someone's day better, not because a script said to, but because you chose to. This is what I love about Upbound. It's a company that doesn't just talk about culture, it invests in it. Bringing the whole team together, putting a book like this in front of us, giving us the space to sharpen how we show up for customers, that's the kind of collaboration that makes great service possible. Thank you to Sarah Strobhar and Bassam Tabbara for inspiring such an incredible culture! The same team that ran our AI hack-a-thon, pushing what's possible with the technology, is the team choosing to double down on what only humans can do. That's not a contradiction. That's the whole point. The tools will keep getting smarter. Our job is to make sure we get MORE human, not less. 🟩 So here's my question: in a world racing toward automation, how is your team making sure the human part gets stronger, not thinner? #CustomerExperience #CustomerSuccess #Leadership #CompanyCulture #Upbound #ServiceExcellence #FutureOfWork #PostSales
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Beth Shea liked thisBeth Shea liked thisThis week, Snykers took over San Francisco for our first-ever Mid-Summer SKO: Agentic Summer. R&D and GTM came together to make sure Snyk delivers on securing software at build speed: one team, one north star, one architecture that secures every loop in the agentic development lifecycle. Thanks to every Snyker who showed up ready to build Comment your highlight from the week below!
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Beth Shea liked thisBeth Shea liked thisAn AI agent doesn’t need malicious intent to create a security incident. It just needs a goal. Last week, an OpenAI agent reportedly escaped a controlled security testing environment and compromised the AI platform Hugging Face. The agents were given a legitimate task: solve a cybersecurity benchmark. They found an unexpected route to the answers, broke out of the test environment, and breached another organization to steal them. From the model’s perspective, that may have looked like success. And that is the problem. Agents don’t navigate boundaries the way people do. They do not necessarily interpret “permission denied” as “stop.” They may interpret it as “find another way.” A single action by an agent may appear acceptable. But as this incident shows, models are now capable of long, complex chains of reasoning and action that add up to a harmful outcome. Because agents operate based on outcomes, you have no way of knowing what they will do once launched. Rules, scripts, signatures, even classic pre-prod testing don't protect against the novel and dynamic decisions an agent will actually make in the real world once live. That’s why CISOs need real time behavioral analysis. Security teams need to understand agent behavior in full: the goal being pursued, the tools being used, the systems being touched, and the risk being created. OpenAI and Hugging Face deserve credit for investigating this together and discussing it publicly. At Darktrace, we secure the modern enterprise by protecting agents, people, and infrastructure through behavioral security. Our Adaptive AI learns how your organization behaves, so it can detect and respond when behavior deviates in real time. That is how organizations can adopt AI with confidence. Learn more about how we secure what AI can do: https://lnkd.in/gEkrg_tT
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Lazarus House Ministries
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I have been blessed to work with the amazing team at the Lazarus House for over 10 years in many volunteer roles including their annual Christmas Project Bethlehem which supports over 800 families in need over the Christmas holiday. https://lazarushouse.org/project-bethlehem/
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Arpine Babloyan
To my Boston network: If AI is on your radar (and let’s be honest, whose isn’t these days?), join me on April 1st for a live in-person event featuring real humans talking about AI. (A sequel event hosted by AI talking about real humans may or may not be in the works - stay tuned for updates.) In all seriousness, big thanks to Pipeline360 for organizing this - I’m thrilled to be part of the panel alongside some incredible B2B marketing leaders. We’ll be diving into how marketers are moving from AI experiments to real execution, with plenty of actionable insights to take back to your teams. Hope to see you there! https://lnkd.in/eE6V_69v
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