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Miami, Florida, United States
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Brian Kenny posted thisAfter 17 years in Las Vegas it is time to turn the page on the next stage in life! Sept 10th was my last day at the fabulous Fontainebleau Las Vegas. I joined the team at preopening I had the most incredible experience opening the property. To all my friends and colleagues that I have worked with over the years I say thank you for all your hard work and dedication. It is never a goodbye it is see you later!
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Brian Kenny posted this1 Executive Chef, Three Meal Café - https://lnkd.in/gDQ6PwbJ (https://lnkd.in/gDQ6PwbJ) 2 Executive Chef – Sportsbook - https://lnkd.in/gb5qt27P (https://lnkd.in/gb5qt27P) 3 Executive Chef, Gourmet Market - https://lnkd.in/gQDiGxZQ (https://lnkd.in/gQDiGxZQ) 4 Executive Chef, Steakhouse - https://lnkd.in/gMCxrcz3 (https://lnkd.in/gMCxrcz3) 5 Executive Chef, Room Service - https://lnkd.in/gHTEfr7A (https://lnkd.in/gHTEfr7A) 6 Assistant Executive Chef, Pastry - https://lnkd.in/gMszCBaS (https://lnkd.in/gMszCBaS) 7 Assistant, Executive Steward - https://lnkd.in/gHKyT37Y (https://lnkd.in/gHKyT37Y)
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Brian Kenny shared thisWe are now hiring for executive chef of main kitchen and garde manger and executive steward banquets at Fountainebleau Las Vegas. Please apply at links below: Main Kitchen Chef https://lnkd.in/gq8x3PXh Banquet Executive Steward https://lnkd.in/gkghKVhk Garde Manger Chef https://lnkd.in/gxqHPqRS
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Brian Kenny posted thisAfter 15 years at Wynn Las Vegas it is time to turn the page on a new chapter. Just starting the outline!
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Brian Kenny liked thisBrian Kenny liked thisBehind every great dining experience is a team that makes it all happen. 🧑🍳 ✨ Our hotel & resort is currently expanding our culinary team, and we’re looking for passionate individuals who take pride in what they do and want to grow in a fast-paced, rewarding environment. We are currently hiring for: • Prep Cooks • Line Cooks • Stewarding Whether you’re building your foundation in the kitchen or bringing years of experience, there’s a place for you on our team. Apply today on our website: jwmiamicareers.com #JWMarriottTurnberry #NowHiring #CulinaryJobs #HospitalityCareers #JoinOurTeam
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Brian Kenny liked thisBrian Kenny liked thisThis past weekend, the JW Marriott Miami Turnberry proudly participated in the 8th Annual Ellie’s Army Dirty Socks 5K Run & Walkathon in Aventura, standing alongside families, supporters, and community leaders to make a meaningful difference. The event supports the incredible work of the Ellie's Army Foundation, which provides financial assistance to families with children and young adults battling life-threatening illnesses. From helping ease the burden of medical expenses to supporting housing needs, their mission brings hope during some of life’s most challenging moments. It was inspiring to see our associates come together in support of a cause that reflects compassion, resilience, and unity. Giving back to the community we call home isn’t just something we do — it’s part of who we are. #JWMarriottTurnberry #CommunityService #Aventura #HospitalityWithHeart
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Brian Kenny liked thisBrian Kenny liked thisAtlantis Dubai has announced the promotion of Kym Barter to managing director, overseeing both Atlantis, The Palm and Atlantis The Royal, and Aquaventure World. Since joining Atlantis Dubai in May 2021, Barter has played a central role in shaping the resort’s growth trajectory. Read more about his promotion here: https://lnkd.in/dDWN--mG
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Brian Kenny liked thisBrian Kenny liked thisI am delighted to announce that next week I will be re-joining Brownstein Hyatt Farber Schreck's International Policy Practice as an International Policy Analyst. I am thrilled to support Brownstein's FARA portfolio and deepen my knowledge of Middle Eastern affairs, emerging technology policy, and sovereign relations. I am grateful to Samantha Carl-Yoder, Morgan Phillips, and Jack Hoyt for their support throughout this process! After completing both an internship and the International Fellowship with Brownstein, I am excited to officially go All In!
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Brian Kenny liked thisBrian Kenny liked thisAbsolute machine! Finally experienced what the 4am club is all about with Mr. MUNICIPAL CO.
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Matthew Linebrink
Matthew Linebrink
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Savio D'souza
Mondrian Doha • 6K followers
Post about of stewarding Department. What is the Stewarding Department? Most guests never see it, yet it’s one of the most essential departments in any hotel,restaurant, or banquet operation.The Stewarding Department is the backbone of kitchen operations—responsible for: Maintaining kitchen cleanliness & hygiene Washing and sanitizing all utensils, plates, and equipment,Managing kitchen waste and recycling.Ensuring compliance with food safety standards,Supporting chefs and F&B teams during events from operating dishwashers to managing inventory of cutlery and glassware, stewards play a silent yet powerful role in delivering a safe and memorable dining experience. Unsung heroes of hospitality. #StewardingDepartment #KitchenStewarding #HotelOperations #HospitalityHeroes #CleanKitchen #BehindTheScenes #HotelLife #LeadershipInService
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Dave Parker, CHDT
American Cruise Lines • 5K followers
The Art of Reinvention: Why Great Chefs Never Stop Evolving By Dave Parker, CHDT Executive Chef & Culinary Innovator | Caribbean & Kosher Cuisine | Cost, Quality & Safety Leader October 2025 In every kitchen, there comes a moment when comfort meets challenge — when a recipe, a system, or even a mindset that once worked suddenly doesn’t. The best chefs know that this is the moment that defines us. Reinvention isn’t just a skill; it’s survival. 🔥 The Kitchen Never Stands Still Culinary trends evolve faster than ever. Plant-based dining, sustainability, AI-driven kitchen systems — the pace of change can be intimidating. But it’s also where opportunity lives. I’ve learned that the chefs who thrive aren’t the ones who cling to what they know — they’re the ones who stay curious. They experiment, adapt, and stay humble enough to learn from line cooks, vendors, and even guests. 🌿 Reinvention Doesn’t Mean Losing Your Roots When I returned to the flavors of the Caribbean in my cooking, it wasn’t nostalgia — it was renewal. Jerk, plantain, and island spices became the foundation for creativity. True reinvention means evolving from your roots, not away from them. Your heritage becomes your compass — guiding innovation, not limiting it. 💡 The Reinvention Mindset Here’s what I’ve learned after decades leading teams from luxury resorts to corporate dining: Listen to the new voices. The youngest cook in your kitchen may hold tomorrow’s best idea. Rethink your process. Efficiency and creativity aren’t opposites — they’re partners. Feed your curiosity. Attend workshops, collaborate, and never stop tasting. Reinvention is continuous — a mindset, not a milestone. 🌎 A Lesson Beyond the Kitchen Reinvention applies to leadership, too. As teams change and challenges grow, staying relevant means staying human — empathetic, curious, and courageous. That’s how we lead with flavor. 👨🍳 Over to you: What does reinvention look like in your world — whether in business, art, or leadership? Share your thoughts in the comments. 📖 P.S. My memoir, The Taste of Resilience, dives deeper into this theme — the moments that reshape us, and how we find strength through flavor. Available on Amazon and Barnes & Noble
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Martín Valencia
Al Nakhla Residential Resort… • 2K followers
Building Trust Beyond the Plate In the culinary world, relationships matter just as much as recipes. As chefs, we don’t just cook for our guests — we connect with them. Every dish is a message, every service an opportunity to build trust. The bond between a chef and a guest goes far beyond flavor. It’s about consistency, honesty, and genuine care. When we listen to our clients — their stories, preferences, and even their complaints — we’re not just improving the menu, we’re strengthening the relationship. And from that trust comes something powerful: loyal, happy guests who return not only for the food, but for the feeling. As an Executive Chef, I’ve learned that leading a kitchen isn’t only about technique or discipline. It’s about energy, attitude, and empathy. A positive leader inspires creativity, teamwork, and resilience — the same ingredients that turn a busy service into a memorable experience. At the end of the day, our greatest recipe for success is simple: ➡️ Respect your team. ➡️ Listen to your guests. ➡️ Cook with purpose. Because when passion meets positivity, the result is not just great food — it’s great connections.
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Gaurav Sirohi
The Bristol Hotel • 4K followers
🌡️ Importance of Different Temperatures in Stewarding Operations In stewarding, temperature control is not just a standard—it’s a critical food safety responsibility that directly impacts hygiene, guest safety, and audit compliance. 🔹 Hot Water (≥ 82°C) Essential for final rinsing and sanitizing dishware, glassware, and utensils. High temperatures help eliminate harmful bacteria effectively. 🔹 Warm Water (45°C – 60°C) Used for pre-washing and manual cleaning. It activates detergents and helps remove grease without setting food residues. 🔹 Cold Water (< 20°C) Important for rinsing fresh produce, handling certain cleaning processes, and preventing bacterial growth during food prep support. 🔹 Refrigeration (0°C – 4°C) Ensures safe storage of perishable food items, reducing bacterial multiplication and cross-contamination risks. 🔹 Freezer (-18°C and below) Critical for long-term storage, preserving food quality and preventing microbial activity. ⚠️ Why it matters in Stewarding: ✔ Prevents foodborne illnesses ✔ Maintains international hygiene standards (HACCP, ISO, FSSAI) ✔ Protects equipment lifespan ✔ Builds guest trust and brand reputation 💡 Strong stewarding teams don’t just clean—they control safety through science. #Stewarding #FoodSafety #HygieneStandards #KitchenOperations #HACCP #HotelStewarding #BackOfHouse #LeadershipInHospitality
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Vikash kumar
Sayaji Hotels Ltd • 2K followers
Key Qualities of a Successful Hotel/Resort Manager Hospitality is not just about providing a comfortable stay; it's about creating memorable experiences for every guest. At the heart of this mission lies The Hotel/ Resort Manager-a leader who balances operational excellence, guest satisfaction, and team development. In today's competitive and fast-changing hospitality industry, success demands more than technical knowledge. It requires a blend of leadership, empathy, and strategic foresight. Here are the key qualities that define a successful hotel/resort manager: 1. Strong Leadership & Vision A manager must be more than an administrator- they need to be a visionary who inspires, motivates, and guides teams. Leadership in hospitality means leading by example, staying calm under pressure, and aligning the entire workforce with the property's goals. 2. Guest-Centric Mindset Every decision should revolve around guest experience. A successful manager anticipates needs, personalizes services, and ensures consistent quality. They know that even small gestures can create lifelong loyalty. 3. Communication & Interpersonal Skills Managing diverse teams and engaging with guests from different cultures requires clarity, empathy, and diplomacy. Good communication prevents misunderstandings, boosts morale, and builds trust among staff and guests alike. 4. Financial & Revenue Acumen Beyond service, profitability is crucial. Managers must understand budgeting, forecasting, and revenue management. Balancing cost efficiency with exceptional service ensures long-term sustainability. 5. Operational Expertise A great manager has deep knowledge of every department-Front Office, Housekeeping, F&B, Sales, and Maintenance. This allows them to identify gaps, troubleshoot quickly, and maintain smooth operations. 6. Adaptability & Problem-Solving Hospitality is unpredictable-last-minute cancellations, staffing shortages, or guest concerns can arise anytime. A successful manager adapts swiftly, stays solution-focused, and turns challenges into opportunities. 7. Emotional Intelligence Understanding emotions-both of guests and employees-is vital. Empathy helps resolve complaints gracefully, motivates staff, and creates a positive workplace culture. 8. Team Development & Mentorship The best managers are also great coaches. They invest in staff training, encourage skill growth, and recognize achievements. Empowered teams ultimately create happier guests. 9. Innovation & Tech-Savviness With digital tools reshaping hospitality, managers must embrace technology-be it in guest engagement apps, revenue management systems, sustainable operations. Innovation enhances both efficiency and guest experience. 10. Commitment to Service Excellence Above all, successful managers have a relentless focus on quality. They constantly evaluate feedback, monitor standards, and foster a culture where excellence is non-negotiable. Thanks and regards, Vikash kumar
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Muzdaher Alfaour
AL-QANATER TOURIST VILLAGE • 2K followers
🔥 7 Warning Signs Your Value as an Executive Chef Is Declining In professional kitchens, decline rarely happens suddenly — it happens silently. Watch out if: 🔪 Days pass without learning a new technique or refining your craft. 📚 You no longer invest time in trends, leadership, or self-development. ♻️ You repeat the same menus, methods, and results year after year. 👨🍳 You’re no longer the go-to leader for solutions or decisions. 💰 You work only for the paycheck and tolerate a toxic environment. 🤐 You stay silent about mistakes out of fear, not standards. ⚠️ Your presence — or absence — no longer makes a real difference. 📌 Kitchens don’t respect comfort. They respect value. You either build it daily — or get replaced quietly. ❓ Ask yourself: Am I the chef who makes the difference… or just a name on the schedule?
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Ahcene Boulakhras
The Plaza Doha, LXR Hotels &… • 4K followers
💡 Real profit in the butchery department doesn’t start at the counter… it starts with the purchasing process! Many believe profit begins at the point of sale, but in professional kitchens and hotel restaurants, true profitability starts the moment you select your meat. ✅ Smart purchasing isn’t just about getting the lowest price — it’s about choosing the right quality. A “cheap” deal can quickly turn into a costly mistake if the product doesn’t meet operational standards. 🎯 Only those who have worked hands-on in butchery — cutting meat, serving guests, and witnessing the results — can make truly informed purchasing decisions. But even the best meat won’t deliver results without a skilled and professional team to prepare and serve it with efficiency and care. 🔗 The complete formula for sustainable profit: Smart sourcing + High-quality meat + Skilled team + Excellent service = Sustainable profit #Butchery #Procurement #FoodService #HospitalityExcellence #MeatQuality #ProfessionalStandards #Teamwork #OperationalSuccess
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Chef Naveed Akhtar
National Foods Limited • 2K followers
Over the years working as an Executive Chef, I’ve realized something important: Being a great chef is no longer just about cooking. It’s about leading a business. Through my experience, these are the 20 core areas every Executive Chef must truly master: 1. Menu Development & Innovation 2. Recipe Costing & Portion Control 3. Training & SOP Systems 4. Food Safety & HACCP 5. Vendor & Purchasing Management 6. Kitchen Brigade Management 7. Inventory Control 8. Food Cost Analysis 9. Equipment & Kitchen Planning 10. Banquet & Large-Scale Operations 11. Nutritional & Dietary Awareness 12. Strategic Pricing 13. Cross-Department Collaboration 14. Seasonal & Market-Driven Cooking 15. New Outlet Setup 16. Quality & Consistency Systems 17. Labour Cost Management 18. Guest Feedback Integration 19. Personal Brand & Industry Presence 20. Mentorship & Succession Planning The real difference between a “good chef” and a “great Executive Chef” is not the food…It’s the systems, the mindset, and the ability to build a strong, consistent team. Still learning. Still building. Still improving.
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Mahavir khanodia
Emerald Maldives Resort & Spa • 8K followers
🌟 100/57 Post Learning About the Kitchen Stewarding Department #ShazaHotels #iamshaza #MyskHotels 📌 Topic-57: How to Handle #Stress During Events in the Stewarding Department 🌟 "When the heat rises in the kitchen, a calm steward keeps things cool." Banquets 🍽️, conferences 🎤, or wedding events 💍 are high-pressure environments for any hotel team. For the Stewarding Department, managing mountains of dishware 🍽️, maintaining hygiene 🧼, and supporting both kitchen 👨🍳 and service staff 👩💼 can become overwhelming. But with the right mindset 🧠 and systems ⚙️, stewards can stay calm and in control. ✅ Tips to Manage Stress During Events: 1️⃣ Pre-Planning is Everything 🔹 Prepare cleaning supplies 🧽, dishwashing zones 🚿, waste bins 🚮, and equipment 🛠️ before the event starts. ✅ A ready environment = less panic later. 2️⃣ Break Down Tasks into Shifts 🔹 Assign stewards to rotation schedules ⏱️. 🔁 Alternate between heavy and light tasks to avoid burnout. 3️⃣ Clear Communication 🔹 Use hand signals ✋, quick verbal cues 🗣️, or walkie-talkies 📟 during large events. 🚫 Reduce confusion and delays. 4️⃣ Stay Hydrated and Take Micro-Breaks 🔹 A few minutes for water 💧 or deep breathing 😮💨 can reset focus and clarity. 5️⃣ Team Support is Crucial 🔹 Encourage a buddy system 👥. 🤝 Check on each other and step in when needed. 6️⃣ Debrief After the Event 🔹 Talk it out 🗨️ – What worked well? What caused stress? How to improve next time? 💡 Learning leads to better handling next time. 💬 A strong steward doesn’t just carry trays – they carry resilience 💪, teamwork 🤝, and calm under pressure 🔥. Events will always be fast-paced. The secret is: 👉 Stay steady, stay sharp, and support your team. #OpenToWork #AssistantChiefStewardJob #StewardingDepartment #HospitalityLeadership #StressManagement #MentalHealthAtWork #EventSupport #HospitalityJobs #Hiring #JobSearch #Careers #GulfJobs #EastAsiaJobs #MaldivesJobs
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Christophe Megel
A-munition Pte Ltd • 8K followers
5 HARD-EARNED LESSONS EVERY ASPIRING CHEF NEEDS TO KNOW 📌At Q Industries, we’re more than just providers of world-class F&B solutions - we’re passionate about shaping the next generation of culinary professionals. That’s why we built Q.Curiosity Culinary Academy (QCA) - where hands-on training meets industry experience. Here are 5 essential lessons every young chef needs to master to thrive in the kitchen : 1️⃣ Speed gets you noticed, but consistency earns respect. Cooking one great dish is easy - but delivering excellence plate after plate, even under pressure, is what defines a true chef. 2️⃣ Never say, “That’s not my job.” The best kitchens run on teamwork. Whether it’s washing dishes or restocking the pantry, every task matters. A positive, can-do attitude will take you far. 3️⃣ Taste. Then taste again. Your palate is your compass. Always taste your ingredients, your sauce, and your final dish - it’s how you develop intuition and precision. 4️⃣ Feedback and failure are part of the recipe. You’ll overcook, underseason, or get corrected - and that’s okay. Every mistake is a free lesson that helps you level up your craft. 5️⃣ Embrace technology - it’s your secret sous-chef. Modern tools like combi ovens and sous-vide machines aren’t shortcuts; they’re smart ways to save time and unlock more room for creativity. ✨At QCA, we believe great chefs aren’t just born - they’re trained, tested, and constantly curious. 📩 Contact us: quriosity@qindustries.com 👉 Register for consultation: https://lnkd.in/gKT3MNiG 📍 Address: Lot DVTM9, Road No. 7, Tan Thuan Export Processing Zone, Tan Thuan Ward, Ho Chi Minh City #DreamBigCookBigger #YoungChefsVN #StartYourJourney #PassionToProfession #MakeItHappen
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Sathyan Narayanan
Metropolitan Catering… • 998 followers
The Modern Culinary Executive: The Executive Chef's role has fundamentally shifted toward becoming a Culinary Executive, balancing creativity with large-scale operational efficiency and financial discipline. This requires three critical transitions: From Estimate to Data: Moving past rough inventory estimates to adopting real-time, data-driven waste and yield management platforms (leveraging ERP systems or specialized software). This is the key to moving food cost from the high 50s down to the low 40s. From Kitchen to Factory: Managing a Central Production Unit (CPU)—scaling to 20,000+ meals daily—demands an operations management approach, implementing menu engineering and SKU rationalization to simplify procurement and guarantee consistency. From Compliance to Culture: Viewing HACCP and ISO 22000 not merely as external audits, but as the baseline for a mandatory safety culture. Training brigades in these standards ensures consistency and protects the brand at high volume. The challenge is building an industrial-grade, data-driven financial and safety fortress while maintaining quality. Do you agree that operational mastery (P&L, Data, and Compliance) now outweighs pure artistry in the modern Executive Chef role? Or does your high-volume operation rely more on a different core principle?
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NAIM S.
Algosaibi Services Company… • 3K followers
In the fast-paced world of hospitality, mastering hygiene, hazard control, and critical safety procedures is essential for every culinary professional. One mistake in food safety can have serious consequences. Here's a visual guide to help chefs and kitchen staff stay sharp on: - Hot & Cold Storage Temperatures - Types of Food Hazards - Stock Rotation Systems - Receiving Temp Checklist - 7 Principles of Critical Control Points (CCP) - How to Avoid Hazards in the Workplace Whether you're a seasoned chef or a culinary student, following these guidelines ensures safe food practices and creates a secure work environment for all. #KitchenSafety #FoodHygiene
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Jared Green-Colon
Vantage Intel • 3K followers
A lot of people think great chefs are defined by their signature dish. 🍽️ I disagree. I think great chefs are defined by their palate and by how well they listen. 👂🔥🍽️ Because in leadership, a lot of people are not actually listening. They’re waiting to respond. Waiting to correct. Waiting to show they have the answer. 🎯 I’ve caught myself doing it too. In the middle of service, when the pressure is on, it’s easy to stop reading the kitchen and start thinking about your next move. ⚡ That’s when you miss the things that matter most: The hesitation. The confusion. The fatigue. The detail nobody says out loud. 👀 And in a kitchen, those small misses turn into bigger problems fast. 🚨 Real listening is more than hearing tickets called or instructions repeated🎟️ It’s being able to pick up what’s happening beneath the surface. 🧠 There are levels to it: Level 1: Waiting to Plate 🍽️ You’re present, but mentally already on the next task. Level 2: Hearing the Recipe 📝 You hear the words, but miss the nuance. Level 3: Understanding the Dish 🔍 You understand the intent, the technique, and the why behind it. Level 4: Sensing the Palate 👂 You notice the unspoken reaction — uncertainty, confidence, frustration, or flow. Level 5: Tasting the Unsaid ✨ You catch what’s missing before anyone has to point it out. A flaw in execution. A breakdown in communication. A moment that needs guidance before it becomes a mistake. ⚠️ That level of awareness changes a kitchen. 🔥 Trust gets stronger. 🤝 Standards get sharper. 🔪 Problems get caught earlier. ✅ Teams perform better. 📈 Great culinary leadership is not about who talks the most. It’s about who pays attention the best. 👀 The best chefs don’t just taste food. They read the kitchen. 👨🍳🔥 What’s something you’ve learned to notice before it gets said out loud? If this perspective on kitchen leadership and operations resonates with you, I invite you to subscribe to my newsletter, Systems Over Sourcing 👇 https://lnkd.in/eiS_QMcg
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Muhammad Asim
Waldorf Astoria Ras Al Khaimah • 2K followers
🔧 How to Deal with Broken Equipment in the Stewarding Department “In hospitality, broken tools shouldn’t break the workflow.” In a fast-paced kitchen environment, equipment failure can lead to delays, safety issues, and workflow disruption. That's why proactive equipment management is a core responsibility of the Stewarding Department. --- 🛠 Steps to Handle Equipment Breakdown Efficiently: 1. 🔍 Immediate Reporting Train staff to report issues immediately — even minor ones — to prevent further damage or safety hazards. 2. 📋 Log the Incident Maintain a repair logbook or digital tracker with the date, equipment name, issue, and the person reporting it. 3. ⚠️ Isolate the Equipment Clearly tag out of order items and remove them from active use to prevent accidents or confusion. 4. 📞 Notify Engineering/Maintenance Report the problem to the engineering department with complete details. Follow up if necessary to prioritize. 5. 🔁 Temporary Backup Plan Have backup tools/equipment (like extra dish racks, bins, or trolleys) and a plan to shift responsibilities during breakdowns. 6. 📦 Preventive Maintenance Regularly inspect and service dishwashers, spray hoses, sinks, and trolleys to catch faults early. 7. 🧠 Train for Contingencies Educate your team on alternative procedures when core equipment fails — keeping hygiene and efficiency intact. --- 💡 Equipment may break — but systems and teamwork prevent breakdowns in service. #StewardingDepartment #HotelMaintenance #KitchenOperations #ProblemSolving #HospitalityExcellence #EquipmentCare #LinkedInHospitality #LeadershipInCrisis
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Atta Nyamekye
Marriott International • 9K followers
Post about of stewarding Department. What is the Stewarding Department? Most guests never see it, yet it’s one of the most essential departments in any hotel,restaurant, or banquet operation.The Stewarding Department is the backbone of kitchen operations—responsible for: Maintaining kitchen cleanliness & hygiene Washing and sanitizing all utensils, plates, and equipment,Managing kitchen waste and recycling.Ensuring compliance with food safety standards,Supporting chefs and F&B teams during events from operating dishwashers to managing inventory of cutlery and glassware, stewards play a silent yet powerful role in delivering a safe and memorable dining experience. Unsung heroes of hospitality.
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Mohibul Islam Rony
Sunborn Group • 659 followers
Hospitality Is Defined by How You Handle What You Can't Control Flight delays. Bad weather. Road closures. Construction noise nearby. None of these are your fault. But all of them shape your guest's experience. Great hotels don't hide behind "out of our control." They step up with empathy, creativity, and solutions: 1 Acknowledge the issue openly - guests value honesty more than excuses 2 Show empathy first - frustration needs to be met with care, not policy 3 Offer alternatives a spa credit during bad weather, transport help during closures, or flexible timing when delays hit 4 Over-communicate guests feel calmer when they feel informed 5 Train teams to act, not react empower them to solve, not pass the problem along Because guests don't measure you by the problem. They measure you by your response. And often, it's in those uncontrollable moments that loyalty is truly earned.
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Arindam Mallick
Marriott International • 31K followers
A Good Executive Chef is an Investment, Not a Cost! Absolutely! A skilled Executive Chef is a key asset to any hotel, driving profitability, guest satisfaction, and operational excellence across all dining outlets. They are not just responsible for the kitchen but for the overall culinary vision, cost control, team leadership, and brand reputation of the hotel’s food and beverage operations. While their salary may seem like an expense, a great Executive Chef delivers a strong return on investment by increasing revenue, maintaining high culinary standards, and ensuring repeat business. Why a Great Executive Chef is an Investment: ✅ Revenue Growth & Profitability – A top Executive Chef understands menu engineering, food cost control, and strategic pricing, maximizing revenue while maintaining quality. They also drive banquet sales, room service profitability, and special event revenue. ✅ Guest Satisfaction & Retention – A hotel’s reputation heavily depends on its dining experience. A skilled chef ensures consistent quality, innovative menus, and memorable dining experiences, leading to positive reviews and repeat guests. ✅ Operational Efficiency & Cost Control – A great Executive Chef optimizes workflows, reduces food waste, streamlines purchasing, and improves supplier negotiations, ensuring efficient kitchen operations across all hotel outlets (fine dining, buffets, banquets, room service, bars, etc.). ✅ Leadership & Staff Development – An Executive Chef mentors sous chefs and kitchen staff, fostering a professional and disciplined team. A motivated team leads to lower staff turnover, improved productivity, and consistent service quality. ✅ Culinary Innovation & Market Positioning – Food trends evolve, and a forward-thinking Executive Chef keeps menus fresh, creates signature dishes, and introduces unique dining concepts, giving the hotel a competitive edge. ✅ Brand Reputation & Guest Experience – A hotel’s culinary reputation is a key driver of bookings, event sales, and customer loyalty. A strong Executive Chef enhances the hotel’s prestige, attracting both guests and media attention. A talented Executive Chef doesn’t just run the kitchen—they shape the entire guest experience and drive the hotel’s success. Investing in a great Executive Chef isn’t a cost—it’s a strategic move that ensures long-term profitability and brand growth!
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