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I’m a longtime entrepreneur with a track record that includes both success and failure…
Articles by Chris
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Why It’s So Hard to Get Honest Information About Food
Why It’s So Hard to Get Honest Information About Food
I’ve been on a ketogenic diet for the past 9 months. I’ve lost 35 pounds and have been tracking my health markers…
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Food in the modern workplace
Food in the modern workplace
For decades organizations have realized that the availability of food in the workplace does amazing things as it…
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Activity
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Chris Baggott reposted thisChris Baggott reposted thisHuge brag/shoutout post for ClusterTruck. It’s been a busy week, so after work we hit the neighborhood pool with the kiddo for a bit and we didn’t want to cook. So it was ClusterTruck for the win. From clicking checkout to the food at our front curb was maybe like 20 minutes. That’s insane. Kiddo got wings, I got The Mug burger (a Greenfield classic), and my wife got the breaded tenderloin. Everything showed up hot and was incredible. I had been craving a burger and I swear that burger hit my cravings to a T. The pickles were even my favorite kind. My wife orders ClusterTruck every Tuesday when she works downtown, but tonight we gave the Carmel location a shot from home and it was a 10/10. Thanks ClusterTruck for delivering. In more than one way! 😂 Jon Canter Chris Baggott
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Chris Baggott shared thisSo proud of this team!Chris Baggott shared thisI am proud to share that ClusterTruck was named the 2026 Most Innovative Operations Team at the 8th Annual Franchise Innovation Awards. The credit goes to our team. We are an industry leader because of their relentless innovation, operational fine-tuning, and unwavering commitment to elevate the customer experience. Thank you to Franchise Update Media for the award, and congratulations to all the other innovative brands recognized this year. It was an honor to be among you.
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Chris Baggott shared thisProud of you!Chris Baggott shared thisHad the pleasure of being invited to Revenova’s user conference last month to speak with hundreds of logistics leaders about how they can leverage digital labor to transform the way their businesses operate. We focused on how as Agentic Enterprises, logistics organizations can better: - Find and win more revenue opportunities - Scale operations more efficiently - Improve customer support while preserving the human relationships that matter most Logistics is entering a period of major transformation. As the industry continues to grow and complexity increases, the companies that win will be the ones that rethink how work gets done. With Agentforce, and Revenova’s Artimius AI platform capabilities, logistics companies have an opportunity to move beyond incremental efficiency and start building a true agentic strategy for the future. Excited to see how Revenova and their customers continue leading that shift. Sarah Selzer ☁️
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Chris Baggott shared thisI am so proud of Janet Monroe, Jon Canter and the entire team at ClusterTruck !! This is awesome and well deserved!Chris Baggott shared thisI am proud to share that ClusterTruck was named the 2026 Most Innovative Operations Team at the 8th Annual Franchise Innovation Awards. The credit goes to our team. We are an industry leader because of their relentless innovation, operational fine-tuning, and unwavering commitment to elevate the customer experience. Thank you to Franchise Update Media for the award, and congratulations to all the other innovative brands recognized this year. It was an honor to be among you.
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Chris Baggott shared thisI’m still in awe of this team and 10 years on nobody else has figured out how to deliver quality food fast and without fees Here’s to our leader Janet Monroe and the next decade!Chris Baggott shared thisSo this happened yesterday… Mayor Joe Hogsett officially proclaimed March 31, 2026: ClusterTruck Day Standing in our offices, he read the proclamation out loud, in the exact place where it all started, surrounded by our co-founders, investors, employees, delivery team and community partners. It was a proud moment. One I won’t forget. I kept looking around the room at so many familiar faces, thinking about all the chapters of our story. In 2016, nothing about this company was certain. We were building in real time. The menu, the systems, the software, the model. Some things worked, plenty didn’t, and we kept going anyway. Having the Mayor recognize our journey and the positive impact we’ve had on the city of Indianapolis meant so much to all of us. Standing there yesterday, hearing the proclamation, it felt like a real milestone. Proof of what this team has built together, and what’s possible when people commit to solving real problems, even when the path isn’t clear. This recognition belongs to all of the people behind ClusterTruck. The ones who took a chance early. The ones who stayed through the hard parts. And the team that continues to show up every day to make us even better. I’m especially grateful to our co-founders, Mike Cunningham and Chris Baggott, for being there with us yesterday, and to Dan McFadden, who couldn’t join but has been an essential part of this journey. Thank you for taking the original leap, and for trusting me now to carry us forward. We’ve come a long way from the opening day of our first kitchen.
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Chris Baggott shared thisAmazing job team! “The journey of 1,000 miles begins with the first step”. I’m sure the same is true for ClusterTruck franchising!Chris Baggott shared thisA few weeks ago, I shared the news that my first signed franchise deal would be opening soon. This past Friday, February 27th, we brought it to life. ClusterTruck Carmel (aka first franchised location) is officially OPEN! It was a pretty surreal moment - watching a kitchen power up for the first time, seeing our first franchisee, Joe Curtis, his awesome GM Bayleigh Wilkerson, and their incredible team in action, fulfilling those first orders, and upholding the ClusterTruck standard. It takes a massive amount of hard work to get from a signed lease to Opening Day, and Joe’s team executed it flawlessly. Special shoutout to the team at Dittoe Public Relations for keeping us on track with an incredible Grand Opening plan. Here are a few snapshots from the day. To everyone in the Carmel and Westfield area—your food delivery revolution has arrived. What are you ordering first? 🍔👇 #ClusterTruck #FoodDelivery #GrandOpening #Franchising #CarmelIN #WestfieldIN
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Chris Baggott reposted thisChris Baggott reposted thisBuilding an emerging franchise brand has reinforced that scalability is about structure. Delivering fresh, high-quality meals on demand at scale is hard. Labor can be unpredictable, margins unforgiving, and frankly, if you’re not creating a great customer experience every time, what are you even doing? In 2025, we spent our time refining our systems to reduce friction and complexity. What’s been encouraging to me in recent conversations is seeing interest shift from what we offer to how we do it, our technology, operational processes, and the discipline that makes repeatability possible. As we enter the new year, we will continue to focus on: - franchisee-first unit economics - operational consistency at scale - evolving our technology We’ve chosen discipline over speed, knowing that when the foundation is right, growth follows naturally.
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Chris Baggott reposted thisChris Baggott reposted thisIn early 2025, I joined Columbia Club's Columbian Business Network (CBN) committee. Along with my fellow committee members, we put in a tremendous amount of work to revitalize the CBN with new monthly events, speaker series, and networking opportunities for Club members and guests. By the end of the year, we tallied 12 events in total - packing the house for each one! We brought together nearly 1,000 attendees for professional networking and educational opportunities. This week, fellow Columbian and committee member Eli Miller, MBA took us all out to celebrate a successful year. Thank you to everyone who promoted and attended our events. Thank you to our speakers and presenters. And thank you to Club staff for your hard work behind the scenes. If you weren't able to attend in 2025, that's okay! We have plenty in store for 2026. We are kicking off our first event of 2026 with a name familiar to many here in Indiana. Join us Thursday, January 15, from 6-8 pm for a Fireside Chat with Nate Spangle Details here: https://lnkd.in/gFSP7Kck Jon Paquette Debbie Evans Jim Martin Eli Miller, MBA Theresa Goodwin, MBA Cris Dorman Tim Barnett
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Chris Baggott shared thisSo proud to have witnessed you nailing this! I will NEVER forget to taking a water sample at Disney!!Chris Baggott shared thisEntrepreneur vulnerability post loading... Isaac Pellerin and my conversation with Dave Kohl on the #MakeWaterWork podcast was a walk down memory lane. We talked about 120Water's founding as a consumer kit company nearly a decade ago and how we literally invented a new, affordable, way for consumers to access lab quality water testing at their door step. I was even able to dig up some old pictures of our kits and us fulfilling orders out the ClusterTruck conference room Chris Baggott and on my dining room table after my kiddos would go to bed. Watch the full podcast episode here: https://lnkd.in/gQePZiia Listen here: https://bit.ly/4iKAL1P As I think about those early days they were hard...really hard. Something in my gut knew this business needed to exist in the market, but there were some humbling lessons I needed to learn early on to keep myself going. Here are some I've been reflecting on: - Solving problems that matter makes hard work easier. While I didn't know exactly what the business model would evolve to, it was obvious the market conditions were changing and we had an opportunity to be part of the solution to protect public health for generations to come. I had not felt that in any of the start-ups I had previously been involved with and that was motivating! - Listen to the customer. I took every meeting I could with current and potential customers to better understand their problems and find common themes so we could build better solutions that drove differentiation and value in the market. - Stay flexible. Pivots are inevitable in entrepreneurship. Your idea may not be the best or right idea at the end of the day. Staying humble enough to recognize that is an important part of the journey. - Make and iterate on decisions. No one can truly prepare you for the breadth and volume of decisions you must make with limited time and data. Getting comfortable making decisions (especially the really hard ones) and managing the outcomes is a critical muscle you just have to develop. Remember: "A good plan executed today is better than the perfect plan tomorrow." - Failure is inevitable as an entrepreneur. Even if you ultimately succeed you will fail at something along the journey. Understanding that failure is temporary obstacle you must overcome to achieve your ultimate objective is a crucial mindset you need to have. For the other entrepreneurs reading the post, I'm curious what early lessons you personally needed to learn to keep the journey going? #FemaleFounder #Founderlife #Hustle #Entrepreneurship #Startup #WaterInnovation #Innovation
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Chris Baggott liked thisChris Baggott liked thisHuge brag/shoutout post for ClusterTruck. It’s been a busy week, so after work we hit the neighborhood pool with the kiddo for a bit and we didn’t want to cook. So it was ClusterTruck for the win. From clicking checkout to the food at our front curb was maybe like 20 minutes. That’s insane. Kiddo got wings, I got The Mug burger (a Greenfield classic), and my wife got the breaded tenderloin. Everything showed up hot and was incredible. I had been craving a burger and I swear that burger hit my cravings to a T. The pickles were even my favorite kind. My wife orders ClusterTruck every Tuesday when she works downtown, but tonight we gave the Carmel location a shot from home and it was a 10/10. Thanks ClusterTruck for delivering. In more than one way! 😂 Jon Canter Chris Baggott
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Chris Baggott liked thisChris Baggott liked thisI'm officially registered for WEFTEC 2026 in New Orleans. I look forward to seeing you. Let's connect if you'll be there! https://lnkd.in/gAieGC_d #WEFTEC2026
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Chris Baggott liked thisChris Baggott liked thisThere is so much opportunity in my role which is exciting but at times overwhelming (what to do first?!) My go to the last month when I feel a little uncomfortable and unsure what to work on next is to go old school and brainstorm and brain dump on Post It’s my different work streams and what’s next. I then digitize and prioritize and put due dates to things (& also have a massive Claude project helping with all the things) but something about the physical Post It process just works for me. 🤓 Happy Monday and happy Post It day over here!
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Chris Baggott liked thisHappy to support the Maryland Department of Commerce with the Global Gateway program!Chris Baggott liked this🌍 From Algeria to Maryland 🇩🇿➡️🇺🇸 — @Mrigel Smart is building its U.S. presence through bwtech@UMBC’s Global Gateway Program. Algerian technology company Mrigel Smart is expanding into the United States, establishing a presence in Maryland as it develops its U.S. operations. Tarek LABED, Founder & Group CEO, is participating as one of five international Soft Landing clients joining bwtech’s Global Gateway Program this fall. The company has established Mrigel Smart Inc. in Maryland and plans to develop its AI-powered XMail communication platform for the U.S. market. For Tarek, Maryland is more than an entry point. The company aims to use the state as a base for expanding its technologies across the United States and, ultimately, into global markets. Supported by the Maryland Department of Commerce, the Global Gateway Program helps international companies build connections across Maryland’s technology, research, and business communities as they establish and grow their U.S. presence. 🎥 Watch the video to learn more about Tarek’s journey, Mrigel Smart’s plans for XMail, and why Maryland is part of the company’s global growth strategy. Marjie Cota, Aaron Miscenich, Christina Wrobel-Holt, Will Anderson, Sheik Akij, Hakim Dyer, Potomac24 #bwtechUMBC #GlobalGateway #SoftLanding #MrigelSmart #ArtificialIntelligence #Algeria #MarylandInnovationMrigel Smart Brings Algerian Technology Innovation to Maryland | Global Gateway | bwtech@UMBCMrigel Smart Brings Algerian Technology Innovation to Maryland | Global Gateway | bwtech@UMBC
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Chris Baggott liked thisChris Baggott liked thisI'm fresh back from my fourth appearance at the QSR Evolution show. While I probably spent the least amount of time in sessions at this particular event because of prior day-to-day commitments, I really feel I was able to see once again how the finest of our QSR industry come together and share their insights, their thoughts, their fears, and their aspirations in a way that perhaps no other industry sees. In what's fast becoming one of my favorite ways of collaborating with new friends, with old friends, prospects, and clients alike, I host dinners for no more than 10 people. I ask pertinent, timely questions about the role of AI in their business and lives, and about their perspectives on their futures. Every time, something new comes up that makes the room sit up and take notice. I appreciate the following folks for coming along and embracing the conversation. David Bloom Rishi Nigam Urvi Patel Dan Gertsacov Zach Noren Brian Wallunas. To the panel that I was part of, which many have said was one of their favorite panels of the event, I was in great, esteemed company. Over those 45 minutes, we tackled perhaps one of the most important subjects for enterprise AI leaders right now: the ROI of AI. I think the core takeaway for those of you who were not in the room is that this isn't a technology challenge, but a leadership and mindset one. If you can see the capability of what can be achieved through the lens of more, not less, and the enablement of data unification and disarmament of the silos that disconnect our organizations, you're in a better place than most to truly succeed with these new fundamental tools to drive success in our businesses. Thank you to the amazing Jessa Parette Thibault Roux Trish Heusel Kartik P. and our moderator Atul Sood for such a great conversation. Thanks also, as ever, to Danny Klein and the #qsrevolution2026 team for putting on another amazing conference. It's a highlight of the year!
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Chris Baggott liked thisChris Baggott liked thisThose who know me know I love a good in-person event. I love meeting new people and firmly believe that local store marketing is key to building a successful restaurant. You have to get out there, get your brand in front of people in your community, and put your food in people's mouths (they'll feed themselves, of course, but you get the idea). If you're not excited and willing to promote your brand, how can you expect others to do it for you? Two weeks ago, I got to work alongside our Carmel, IN, franchisee and his family for the annual Taste of Carmel benefiting the Carmel Education Foundation. Each time we do a sampling event, our delivery-first model allows us to keep hot food deliveries coming in so nothing we serve is cold/prepared hours beforehand (and as with our kitchens, no heat lamps needed!) Cheers to executing your first major sampling event, and thanks for letting me be a part of it Joe Curtis!
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Chris Baggott liked thisChris Baggott liked thisA few weeks ago the Performance Contracting, Inc. (PCI) Portland branch hosted our 3rd Annual Golf Invitational. It was a beautiful day on the course with clients and colleagues. A huge thank you to our sponsors, volunteers, and partners who showed up to make the day such a success! Venue: The Reserve Vineyards and Golf Club Sponsors: Armstrong World Industries Bay Insulation Supply BENCHMARK CONCRETE CUTTING INC. California Service Tool CWALLA BUILDING MATERIALS COMPANY, LLC DSS (Direct Scaffold Supply) Distribution International GTS Interior Supply Herc Rentals Hilti Group Inline Distributing Company Insul-Therm International Inc. Johns Manville Knauf ABC Supply Co. Inc. MacArthur Co. National Safety Inc. ScaffSource Scafom-rux Service Partners ROCKWOOL Group Spears Construction Supply SPI - Specialty Products & Insulation Steeler, Inc. Stepup Scaffold Sunbelt Rentals, Inc. Tate The Door Shop United Rentals
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